Dawn Knight Email & Phone Number

Corby, England, United Kingdom

Business Process MappingTechnical DocumentationProcess Improvements

UK Wide

As the UK IT Manager, I was responsible for all aspects of the IT services within the UK. Including managing the IT projects to meet the business' needs.Managing three internal IT staff and all external IT support partners, I oversaw the project management, implementation, and BAU support of the business' IT services.As the main point of contact for all IT.

Slough & Uxbridge

Main Accountabilities:Managing a team of 8 people supporting Manpower’s front and back office systems, supporting approximately 1200 usersMonitoring incoming calls ensuring, wherever possible, a prompt resolutionUser account management for all Manpower applicationsSystem testing for all major and minor releasesResponsible for co-ordinating and performing.

Slough & Uxbridge

Main Accountabilities:Promoting the IT Training team to all areas of the businessWorking with all areas of the business to develop and implement IT training courses to meet business needsManage the IT Trainers & IT Training Administrator to ensure all delegates are fully briefed and any IT Training course is delivered to the highest standardWork with the.

UK Wide

Main Accountabilities:Writing specifications of new work to be carried out on the systemTesting fixes, upgrades and new releases of the systemDeveloping and writing a full testing script for the systemContribution to the development of computer based training to complement the systemCommunication to the business about the new system being implemented.

Basingstoke

To ensure the highest quality of service to clients and staff through a thorough understanding of their requirements.Maintain existing clients and develop new business, increasing sales and gross profit levels through development and implementation of an agreed sales and marketing programmeMaintain and develop client relationships through a planned.

Basingstoke

Manchester, United Kingdom