Responsible for running projects and programs associated with new product development and product enhancements from Product Discovery/Concept, Planning, Product Implementation, and Closure• Managed project functions including resource planning, business requirements gathering and signoff, test plan approvals, testing, status reporting, project meetings, escalations, Risk and Issue management, budget reporting and forecasting, audit tracking, RAPID, RACI, and lessons learned documentation• As Manager for team of Project Managers, also developed standards for PM use including templates, WorkOtter instructions, PM best practices, change control processes, and Product Implementation reporting

• Manages projects through the ideation and feasibility phases of the product development process• Responsible for development and maintenance of ideation & feasibility process, procedures and work flows.• Responsible for development of and adherence to product development methodology, including regular meetings, status reporting and preparation of project plans.• Responsible for development of and adherence to feasibility standards and timelines.• Promotes leadership through collaboration, cooperation and communication across functional areas to ensure goals are achieved.• Develop business case which includes defining project scope, resources requirements, budget, timeline, deliverables and milestones; evaluates courses of action on an ongoing basis and helps to determine the best alternative to attain project goals.• Analyze business problems and makes recommendations for creative solutions• Direct and coordinate internal and external project resources from all business units to help them meet deadlines and deliverables. Accountable for timeliness and quality of ideation and feasibility analysis• Partners with project stakeholders to define requirements, establish status reports, develop communication plans and create management presentations.• Actively involved in development and design of new product and enhancements. Works directly with the feasibility team, including design, and obtaining sign-off on the new product/enhancement.• Manage an efficient hand-off process between feasibility and implementation.

Experienced Project and Program manager responsible for planning, leading, and delivering corporate funded projects and Infrastructure/Security Programs.  Assigned to work on Enterprise Project Management organization maturity--maturing out standards and process as it relates to Project Management, Program Management, Portfolio Management, Governance, and Financial processes, Resource Management, and application used to support the PMO maturity. Assisted in intake, prioritization, resource planning, budgeting, and weekly status reporting on corporate funded projects within overall portfolio. As Program Manager oversee consultants in their project duties and reporting functions on projects within Project Delivery team. Experienced at developing and delivering effective presentations to stakeholders and executives.  Experienced at developing and delivering effective presentations to stakeholders, sponsors, and executives. Responsible for leading special projects and efforts including facilities upgrades, audit, and company-wide migrations including third party integrations.

Project Manager responsible for managing third-party technology vendor initiatives for Consumer Lending Group. Overseeing all project management functions for the Black Knight Financial Services Mortgage Servicing Package data center migration.  Assigned to ad hoc projects as needed across Change Delivery Organization including Document Retention initiatives in Servicing Organizational Risk and cost reduction activities with Mortgage Web Services application.

Business delivery Program Manager leading team of consultants and acting as Product Owner who initiated and successfully delivered transformative automated technology system on a countrywide policy platform in highly matrixed organization.  Accomplished three consecutive implementations that exceeded expectations for project defects and quality.  Achieved initial process improvement goal of less than 20% underwriter review (previously 100%) and automated 60+% of new business submissions reducing expenses realizing a project payback period of less than 4 years in resource savings enterprise wide.  Oversaw design and development of business rules, best practices, and handling procedures to streamline Servicing, Processing, Screening, and Underwriting operational areas and provide countrywide consistency.  Delivered program business requirements, user acceptance testing strategies, training, and system implementation plan for successful project timeline.  Successfully created and implemented change management plan across multiple countrywide products for all stakeholders and impacted areas leading to more effective and efficient implementation. Facilitated issues and risks log to resolution, mitigation, and appropriate elevation as needed to meet business objectives and stakeholder concerns. Responsible for performance management, salary planning, training & development, workflow and organizational planning, hiring and placement, and disciplinary actions.

Fully accountable for design, build, implementation, maintenance, and management of line of business with direct responsibility for profit and loss objectives and leading team of product management associates.  Designed yearly product strategy, strategic roadmap, change management plan, and communication plans all presented to and approved by regional and corporate leadership to realize profit and growth goals.  Lead countrywide market analysis and directed the rate review process synchronizing corporate strategy, resources, and segmentation initiatives to drive action plans to improve and maintain product performance.  Successfully collaborated with cross functional teams and technology experts in highly matrixed organization to lead best in class projects to successful completion within desired timeframes. Maintained product regulatory compliance across 45 states and led pricing and contract revision efforts for new product and enhancements.  Responsible for performance management, salary planning, training & development, workflow and organizational planning, hiring and placement, and disciplinary actions.

Owned pricing effort, market analysis, and underwriting strategy for new product implementation.  Assisted on build of new policy center technology platform design and requirements with development team.  Analyzed compliance issues and requirements resulting in more successfully filed rates and rules.  Converted legacy book to new product with successful policy retention rate in the mid 80% retaining more premium. Partnered with IT team to create new business submission applications to improve customer experience and ease of use with a minimum amount of clicks.  Assigned as business lead with Technology on build of data warehouse for new product release ensuring data available for future analysis and allowing the ability to have loss ratio by rating element data.

Validated and audited Allied Insurance rates and product features on comparitive raters used by independent agents. Requested changes to comparative raters as needed and validated fixes were completed timely and accurately.

Licensed agent to sell personal line insurance direct