Dawn Griswold Email & Phone Number

South Thomaston, Me, Us

Rockland, Maine, United States

Douglas Massachusetts

Douglas Ma

Furniture sales and large quantity order processing, provided discount pricing on bulk orders while maintaining a high sales margin. Worked with product merchant team, inventory analysts and vendors to secure sales. Maintained sales leads from Account Managers being sure to meet the SLA as well as maintaining outbound growth leads to capture more business from previous orders.

Developed this position in a pilot program. Created processes and procedures which proved the position to be profitable and necessary. Supported sales specialists with Pre-sales functions, quotes, inventory issues, order preparation product information and some post sale issues. Coordinated special delivery service and follow up to provide exceptional customer experience.

Utilized my knowledge of Graphic Design to provide assistance to customers with design and ordering of print materials to confirm accuracy and satisfaction with the finished product. Managed reports, customer callbacks, special orders and quotes with a quick turn around. My previous experience as Advertising production designer gave me the edge I needed to create copy that customers were excited about.

Managed 20+ accounts including accurate large volume order entry. Provided individualized top-notch customer service to both the customer and our sales force. Acted as liaison between outside sales and customer. Monitored and managed production capacities. Performed a variety of duties in all aspects of the business including: shipping, jobsite delivery coordination, scheduling of freight deliveries, credits, quotes, inventory control and special ordering.