Dawn Howell Email & Phone Number

Boston, Ma, Us

Boston, Ma

Database management—Problem-solving—Data analytics—Budgets—Meeting and event planning — Calendars and Scheduling—Patient Relations—Insurance Claims — Project Management

Quincy , Ma

Provided quality review of complex system changes involving health insurance claims processing and online updates from Health Insurance Claims Databases. Supporting the Nurse Manager, VNA staff and Office Manager with coordinating and scheduling the health and well-being of patient long term care needs and continuum of care for medical and psychiatric rehabilitation and recovery, crisis intervention and illness prevention.

Created and updated HCQ patient relations complaint reports to RL Solution database report monitor to implement clinical and operations performance measurements and initiatives. i.e. risk management system/real time incident reporting: process quality and safety violation and rapid response in the tracking database.Process operational feedback and standards for SOPs; including timeline and review process management/feedback forms; Verification for credentialing of MD’s for the Regulatory Compliance Specialist, Chief, Division of General Medicine and Primary Care compliances and Controlled Risk Insurance Company (CRICO, Risk Management Foundation (RMF); complex administrative support.Provided project management, cross-functional support to assure accurate and timely completion of intensive care unit (ICU) database collections; i.e. utilizing Access database/ entry of ventilator-associated pneumonia (VAP), critical illness outcome study (CIOS) from patient vitals relating to quality initiatives of the Specialty Provider Unit.Prepared committee meetings and project support with internal and international ICU groups. i.e materials, agenda items and guidelines to ensure availability, accuracy and alignment of key information.Project coordination for institutional review board (IRB) documents, including timelines, signage and events coding completion, to monitor and evaluate hospital program activities, acute hospital utilization, spending, quality and other measures.

Calendar Management in OutlookCoordination of project dept. team meetings and calendars.Prepared training materials for webinar, documents for CME education, and standard operating procedures (SOP); incorporate training assessment of new employees.Established and created reports for tracking and prioritizing multiple competing tasks and multiple clinical trials in the preparation of IRB applications, and regulatory components Created forecasting timelines with Clinical Reviewers and MDs’ oversight hours; site start up timelines and enrollment projections for several funded studies.

Surveillance of 3rd party, public sources of information on medical information resources Provided centralized support, communication and coordination of MD faculty members and Fellows MDs’ calendar and call schedules.MD’s hospital staff coverage, for BIDMC Caregroup/MASCO paging access system. Provided ICD-9 data coding for Cardiac DiagnosticsGather/disseminate information in accordance with HIPPA regulation Processed insurance claims for Medical Reviewers Peer-to-Peer appeals as requested for MD assistance/approval.Responsible for outsourced medical records processes and maintained charts storage logs.Patient care visits; processes ticket entry into CCC system for Administration Dept. per department protocol. Heavy customer service.

Graduate Certificate In Health Management, Health Care Management

B.S., Management

Associate Degree In Applied Sciences, Business Administration