Dawn Kehrer Email & Phone Number

O'Fallon, Missouri, United States

Wentzville, Missouri

• Provided daily secretarial/attendance support for fast-paced atmosphere in public high school, while maintaining excellent parent/student relations.
• Provided exceptional customer service to all administration, teachers, support staff, parents, students and visitors.
• Managed daily attendance, assisting all student tardies, late entry/early dismissals, and staff reported attendance changes in written format, as well as processing all updates in operating system by end of business.
• Managed all incoming attendance related calls, messages, emails and faxes while providing high quality support to all visitors, parents, guardians and additional personnel; authorizing their access to students and/or.
• Managed and processed all daily, quarterly, and annual attendance reporting.

622 Emerson Rd. Suite 400 Creve Coeur, MO 63141

• Successfully managed/serviced a book of business that consisted of 300+ customers with approximately $9M in annual premiums.
• Handled complex customer billing and claim issues as well as plan design questions and changes.
• Focused on persistency with current customers by maintaining a high level of customer service.
• Collaborated with sales executives on renewal strategies by providing service history and customer background.
• State life licensed to sell all product lines, explaining policy features including advantages and disadvantages of coverage(s)
• Managed the implementation process for new business and add issue customers with 100-499 employees.

St. Peters, MO

• Customized individual insurance programs covering a wide variety of risks including home, auto, umbrella, and general liability policies.
• Interviewed clients on their properties, businesses, insurance and claims history, to ensure positive insurance risk.
• State licensed and sold all product lines, explaining policy features including advantages and disadvantages of coverage(s), deductibles, and endorsements.
• Performed administrative operations in office maintaining policy documents, renewals, payment processing, claim filing, and client interaction.
• Sought new potential customers through networking groups, internal lead lists, and personal networking.

Columbia, Missouri Area

• Managed large account workloads within deadline-driven environments, meeting performance benchmarks in speed, accuracy, and volume.
• Managed and marketed renewing accounts along with new businesses.
• Supported 15+ producers servicing accounts with billing inquiries, claims issues, enrollment, policy changes and cancellations.

Chesterfield, Missouri 63017

• Supported account executives processing all applications, sold policies, cancellations, and renewals for St. Louis & Central regions.
• Served as primary change agent and significant contributor for sales operations that resulted in over 400 processed sales monthly and 100% growth in membership in 2009 and 2010.
• Serviced over 400 regional brokers and their clients regarding new business, plan changes, appeals, and terminations.

St. Peters, Missouri 63376

• Managed 10+ vendors’ product inventory, tracking, pricing, and selling of products.
• Organized and responsible for 25 skin care events annually by booking vendors, marketing, and client invites.
• Balanced daily sales transactions, recording all medical procedures in the electronic medical record system for the medical spa.
• Scheduled physician’s surgeries, pre-operative and post-operative appointments, meetings and seminars.
• Pre-certified patient surgeries, scheduled pre and post-operative visits, lab work, provided patients with their financial responsibilities, for insurance covered or cosmetic procedures.