Dawn Layne Email & Phone Number

Madison, WI, US

Madison, Wisconsin Area

Earned 2017 Customer Success Representative of the Year & President's Club Awards for performance.

Madison, Wisconsin

* Coordinate flights, lodging, and rental cars for over 150 employees using Concur.* Organize hotel room blocks, flights, and ground transportation for meetings and trainings of up to 200 people. Utilize Excel for arrival schedules and rooming lists.* Plan presenter schedules using CRM for professional development events managing calendars for 50.

Madison, Wisconsin Area

* Primary contact for order placement, shipment status inquiries, customer complaints, product information and returns. * Processed orders received via phone, fax, mail and EDI. Back up for return goods authorizations.* Acknowledged for exceptional accuracy while processing highest volume of orders in department.* Responsible for new account set up as well.

Green Bay, Wisconsin Area

* Serviced a regional customer base of up to 50 accounts.* Responsible for soliciting freight, monitoring and maintaining customer service levels, assisting team with customer calls and problem solving.* Ensured superior service through knowledge of customer service requirements, data entry accuracy and proactively creating solutions for customer needs.*.

Green Bay, Wisconsin Area

* Called customers to confirm delivery requirements and secure appointment times.* Monitored service sensitive accounts to assure on time delivery.