Dawn Layne Email & Phone Number

Madison, Wi, Us

Madison, Wi, Us

Madison, Wisconsin Area

Earned 2017 Customer Success Representative of the Year & President's Club Awards for performance.

Madison, Wisconsin

* Coordinate flights, lodging, and rental cars for over 150 employees using Concur.* Organize hotel room blocks, flights, and ground transportation for meetings and trainings of up to 200 people. Utilize Excel for arrival schedules and rooming lists.* Plan presenter schedules using CRM for professional development events managing calendars for 50 implementation consultants.* Maximize utilization of consultants by working closely with regional directors to review potential… Show more * Coordinate flights, lodging, and rental cars for over 150 employees using Concur.* Organize hotel room blocks, flights, and ground transportation for meetings and trainings of up to 200 people. Utilize Excel for arrival schedules and rooming lists.* Plan presenter schedules using CRM for professional development events managing calendars for 50 implementation consultants.* Maximize utilization of consultants by working closely with regional directors to review potential assignments, product certifications, and availability.* Maintain average flight cost of $500 or less. Assist accounting with bi-weekly airfare credit card reconciliation. Review airline travel credit inventory monthly.* Monitor travel system and CRM daily for new or changed requests requiring timely changes in scheduling and/or travel arrangements.* Assist with planning and executing of national conference with up to 4,000 attendees.* Perform maintenance of Concur database and assure accuracy of travel profiles.* Train new employees (field services and sales) on travel/scheduling systems and processes Show less

Madison, Wisconsin Area

* Primary contact for order placement, shipment status inquiries, customer complaints, product information and returns. * Processed orders received via phone, fax, mail and EDI. Back up for return goods authorizations.* Acknowledged for exceptional accuracy while processing highest volume of orders in department.* Responsible for new account set up as well as maintenance of customer master files and material information records.* Improved service levels and productivity as a… Show more * Primary contact for order placement, shipment status inquiries, customer complaints, product information and returns. * Processed orders received via phone, fax, mail and EDI. Back up for return goods authorizations.* Acknowledged for exceptional accuracy while processing highest volume of orders in department.* Responsible for new account set up as well as maintenance of customer master files and material information records.* Improved service levels and productivity as a member of customer focus teams.* Reviewed resumes, assisted with interviews and trained new team members. Show less

Green Bay, Wisconsin Area

* Serviced a regional customer base of up to 50 accounts.* Responsible for soliciting freight, monitoring and maintaining customer service levels, assisting team with customer calls and problem solving.* Ensured superior service through knowledge of customer service requirements, data entry accuracy and proactively creating solutions for customer needs.* Completed non-exempt structured interview training, interviewed candidates and assisted in the mentoring and training of new team… Show more * Serviced a regional customer base of up to 50 accounts.* Responsible for soliciting freight, monitoring and maintaining customer service levels, assisting team with customer calls and problem solving.* Ensured superior service through knowledge of customer service requirements, data entry accuracy and proactively creating solutions for customer needs.* Completed non-exempt structured interview training, interviewed candidates and assisted in the mentoring and training of new team members. Show less

Green Bay, Wisconsin Area

* Called customers to confirm delivery requirements and secure appointment times.* Monitored service sensitive accounts to assure on time delivery.