Detail-oriented professional with a strong Customer Service background and 9 years' experience in State work. Demonstrates an exceptional ability for attention to detail, creative problem solving and quality assurance by implementing processes and procedures that help boost efficiency and sustain time management goals. Looking to continue a career with an organization that will utilize my Customer Service and Administrative Assistant skills to benefit mutual growth and success.

Triaged incoming calls quickly and escalated calls, when necessary, thereby reducing the average time to resolution. Efficiently handled an average of 698 customer service inquiries and complaints per month, with a 98% customer satisfaction rate. Maintained a knowledge base of the evolving product offeringsDocumented all customer records across email, fax and phone, with prompt response times to members. Exceeded quantitative metrics on customer satisfaction and inquiry volume.… Show more Triaged incoming calls quickly and escalated calls, when necessary, thereby reducing the average time to resolution. Efficiently handled an average of 698 customer service inquiries and complaints per month, with a 98% customer satisfaction rate. Maintained a knowledge base of the evolving product offeringsDocumented all customer records across email, fax and phone, with prompt response times to members. Exceeded quantitative metrics on customer satisfaction and inquiry volume. Offered new ideas and plans to increase efficiency and productivity in the Customer Service Department. Provided timely and detailed communications with all departments in the company, relaying important and up-to-date information. Show less

Managed physician credentialing and out-of-state physician licensing. Gathered and documented information pertaining to background records, education, and continued training. Maintained daily confidential communication with internal, and external agencies and documented updates to physician records. Completed expense reports, coordinated travel and maintained physician schedules through the Qualtrics program. Entered chart data through the Syngo software program

Supervised and maintained reception area. Provided orderly, clean and well-maintained area for greeting visitors. Responded to telephone and in-person requests for information from internal and external customers. Provided administrative support for over 100 residents and faculty while maintaining a high level of communication with all departments - providing ethical and confidential information in written and verbal formats. Prepared expense reports, meeting agendas and minutes, monthly… Show more Supervised and maintained reception area. Provided orderly, clean and well-maintained area for greeting visitors. Responded to telephone and in-person requests for information from internal and external customers. Provided administrative support for over 100 residents and faculty while maintaining a high level of communication with all departments - providing ethical and confidential information in written and verbal formats. Prepared expense reports, meeting agendas and minutes, monthly report generation and distribution, and coordinated travel arrangements for off-site conferences. Planned Visiting Professor monthly events which included travel, catering and education credit distribution, and follow-up, for residents and physicians. Show less

Monitored inmates and documented alarming occurrences, or unusual behavior. Maintained and peaceful environment by using early intervention tactics with disruptive, or violent inmates. Conducted safety audits daily. Implemented and enforced all security procedures, including restraint of inmates, as needed. Ensured compliance with all Department of Corrections policies and procedures. Successfully completed all mandatory firearms and CPR training. Trained new employees as needed.