Dawn Haygood Email & Phone Number

Sugar Land, Texas, United States

Houston, Texas Area

Processed daily deposits and posted payments to customer accounts. Managed internal billing transactions. Independently resolved billing issues on specific accounts through effective communications with internal and external customers. • Manually calculated commission reimbursement checks for 400 sub-producers under multi-managing general agents.• Coordinated 100 or more Automated Clearing House payments to be applied to policies daily. • Created and trained peers in Glens… Show more Processed daily deposits and posted payments to customer accounts. Managed internal billing transactions. Independently resolved billing issues on specific accounts through effective communications with internal and external customers. • Manually calculated commission reimbursement checks for 400 sub-producers under multi-managing general agents.• Coordinated 100 or more Automated Clearing House payments to be applied to policies daily. • Created and trained peers in Glens Falls, NY on new procedures were used countywide, and which had a directly impact work flow and procedures.• Participated in special projects Emergency Response Unit (ERT) to ensure customer’s billing issues moved accurately and in a timely manner.• Controlled and maintained data-base to insure return commission bills and payments were applied properly.• Reconciled $1MM Speed Pay Accounts daily while responding to inbound and outbound calls.• Produced tax reports i.e. 1099 for agency. Show less