Dawn Orozco -- Pmp, Pmi-Acp, Csm Email & Phone Number

Irvine, Ca, Us

United States

Orange County, California Area

Responsible for creating and implementing centralized processes for:Demand ManagementCapacity Planning / Resource AllocationConsistent Project Management PracticeExecutive-Level Reporting and Dashboards

Torrance, Ca

Consultant hired to lead strategic initiatives that combine Sales (TMS) and Manufacturing (TEMA) into one large corporation (TMNA), relocate 10,000 people to a central headquarters, and implement Scrum as a PMO and IS standard.Current Responsibilities:• Leading a Scrum team responsible for multiple products that enhance end user collaboration and productivity (e.g. Microsoft O365 ProPlus (Outlook, Skype for Business, One Drive for Business, Excel, Word, PowerPoint) and security enablement (e.g. Cylance, Tanium, Device Guard, Credential Guard, Windows Defender)• Assisting Product Owner with user story writing and backlog refinement• Acting as a Scrum coach to newly certified Scrum Masters• Scrum Master responsible for all Scrum events and deliverables (Scrum/Kanban board, Sprint burndown, Release burndown, Daily stand-up, Sprint Planning, Sprint Review, Sprint Retrospective, Backlog Refinement)• Executive “go-to” person for high severity issue resolution Completed Programs:• Managed a large program aimed at providing modern, collaborative and seamless processes and technologies for an innovative end user workplace experience (4/2016 - 12/2016)• Created and maintained master plan to track major milestones in each project and any cross-project dependencies• Led a team nine Project Managers responsible for individual workstreams within the program• Provided enhanced visibility and transparency to business performance measures by creating executive-level reporting and dashboards for TMNA and affiliates• Improved adherence to scope, schedule, cost and quality by creating/maintaining master project schedule and critical risks/issues identification and escalation

Irvine

PMO leader responsible for managing an extensive project portfolio, defining and implementing global project management processes across multiple Ingram Micro Cloud business units and leading a high-performing team of Project Managers and Business Initiatives managers.• Managed two large strategic programs for the Ingram Micro Cloud business. Had up to 70 active projects and over 500 in the pipeline. Projects included:o Launching e-Commerce marketplaces in 17 countrieso Increasing product portfolio on those marketplaceo Building, supporting, and maintaining infrastructure and platforms (network upgrades, platform builds, server and operating system end-of-life upgrades, desktop security, contact center, incident management system, and e-mail migrationo Managing large mergers & acquisitions throughout the entire lifecycle• Built a successful Project Management Office from the ground upo Recruited /managed staff located in four countries and created one cohesive, high-performing team of Project and Business Initiatives managerso Developed standardized templates and processes for creating project charters, project plans risk/issue management, financial control, and status reportingo Developed project intake, scoring, and prioritization processeso Produced executive-level reports and dashboards to communicate project health, resource capacity, demand, and financial management

Torrance, Ca

• Microsoft Office 365 and SharePoint Implementation Managed the replacement of enterprise e-mail, web conferencing, and instant messaging systems to the Microsoft Cloud suite of products. Migrated on-premise SharePoint to Microsoft Cloud. Worked collaboratively with diverse project teams in multiple locations and time zones. o Developed business case and project charters with a focus on creating cost/benefit analysis and ROIo Created, updated, and managed project plans and schedules.o Facilitated Work Breakdown Structure (WBS) meetings o Tracked and managed project issues, risks, and decisionso Facilitated regular project status meeting with team memberso Prepared project status reports and dashboards, including executive-level presentation materialso Ensured enterprise considerations were vetted with appropriate stakeholderso Ensured project artifacts, such as supplemental specifications, infrastructure design documents, solution architecture documents, fundamental information risk assessments, training plans, operations support guides, disaster recovery plans, legal requirements, etc. were completed and approved by appropriate project team memberso Worked with business units to create business process and document workflow models from both an “as-is” and “to-be” perspectiveo Acted as the liaison between IT and the Businesso Routinely solve problems to complex business issueso High degree of focus on customer service and satisfactiono Utilizing business units’ feedback, developed business process models o Created SharePoint governance model and received concurrence from business unitso Implemented SharePoint 2007o Facilitated user adoptiono Identified ways to leverage its functionality, and communicated them to promote tool’s use o Developed SharePoint end user training materials and conducted training for site members/owners

Responsible for the implementation, maintenance and end-user support for collaboration, corporate reporting, statistical analysis, content management and business process modeling applications and platforms used throughout the enterprise. • Replaced ineffective procedures for handling system problems and work requests with ITIL Service Management methodology enabling faster problem resolution, better customer communication and detailed management reporting to aid in resource allocation• Managed the implementation and maintenance of Microsoft SharePoint. Developed governance documentation to ensure system use followed industry best practices• Developed multi-tiered support model to effectively utilize department resources, provide opportunity for staff development and broader coverage of critical applications • Promoted better cross-functional communication and teamwork between IT application and infrastructure departments using mediation, facilitation, coaching and team building and problem solving skills • Successfully managed several server vintage replacement projects for high availability applications requiring no more than 2% downtime• Developed formal Service Level Agreements (SLAs) between IT and business units • Managed capital projects and operating costs at or below budget

Responsible for Quality Assurance of critical web-based and client/server applications throughout the entire Software Development Lifecycle (SDLC).• Designed and implemented new Quality Assurance program using industry best practices and proven testing software • Created a talented and well trained team of QA experts, some of which had no prior QA experience• Implemented processes to identify, record and track defects in requirements documentation prior to hand-off to development teams reducing costs by identifying problems in the early stages of the SDLC• Wrote test plans for major projects and regular maintenance releases• Maintained a robust regression library of manual and automated test scripts to ensure thorough and repeatable regression testing between projects• Reduced the average of post-production defects by 90%

Provided business analysis, process modeling, regulatory retention services, user training and system documentation and administration of PGE’s Records Management Program and enterprise document management applications. • Prepared records retention schedules for over 50 departments in the Customer Service and Distribution functional areas• Designed user interface and functional specifications for a sophisticated enterprise-level document management system• Trained over 250 Customer Service Representative in document workflow and search capabilities• Developed document workflow processes that increased productivity up to 300%• Assisted in the legal discovery process during major litigation involving business units and external customers