Dawn Orozco -- Pmp, Pmi-Acp, Csm Email & Phone Number

Irvine, CA, US

United States

Orange County, California Area

Responsible for creating and implementing centralized processes for:Demand ManagementCapacity Planning / Resource AllocationConsistent Project Management PracticeExecutive-Level Reporting and Dashboards

Torrance, CA

• Consultant hired to lead strategic initiatives that combine Sales (TMS) and Manufacturing (TEMA) into one large corporation (TMNA), relocate 10,000 people to a central headquarters, and implement Scrum as a PMO and IS.
• Leading a Scrum team responsible for multiple products that enhance end user collaboration and productivity (e.g. Microsoft O365 ProPlus (Outlook, Skype for Business, One Drive for Business, Excel, Word, PowerPoint).
• Assisting Product Owner with user story writing and backlog refinement
• Acting as a Scrum coach to newly certified Scrum Masters
• Scrum Master responsible for all Scrum events and deliverables (Scrum/Kanban board, Sprint burndown, Release burndown, Daily stand-up, Sprint Planning, Sprint Review, Sprint Retrospective, Backlog Refinement)
• Executive “go-to” person for high severity issue resolution Completed Programs:

Irvine

• PMO leader responsible for managing an extensive project portfolio, defining and implementing global project management processes across multiple Ingram Micro Cloud business units and leading a high-performing team of.
• Managed two large strategic programs for the Ingram Micro Cloud business. Had up to 70 active projects and over 500 in the pipeline. Projects included:o Launching e-Commerce marketplaces in 17 countrieso Increasing.
• Built a successful Project Management Office from the ground upo Recruited /managed staff located in four countries and created one cohesive, high-performing team of Project and Business Initiatives managerso Developed.

Torrance, CA

• Microsoft Office 365 and SharePoint Implementation Managed the replacement of enterprise e-mail, web conferencing, and instant messaging systems to the Microsoft Cloud suite of products. Migrated on-premise SharePoint.

• Responsible for the implementation, maintenance and end-user support for collaboration, corporate reporting, statistical analysis, content management and business process modeling applications and platforms used.
• Replaced ineffective procedures for handling system problems and work requests with ITIL Service Management methodology enabling faster problem resolution, better customer communication and detailed management.
• Managed the implementation and maintenance of Microsoft SharePoint. Developed governance documentation to ensure system use followed industry best practices
• Developed multi-tiered support model to effectively utilize department resources, provide opportunity for staff development and broader coverage of critical applications
• Promoted better cross-functional communication and teamwork between IT application and infrastructure departments using mediation, facilitation, coaching and team building and problem solving skills
• Successfully managed several server vintage replacement projects for high availability applications requiring no more than 2% downtime

• Responsible for Quality Assurance of critical web-based and client/server applications throughout the entire Software Development Lifecycle (SDLC).
• Designed and implemented new Quality Assurance program using industry best practices and proven testing software
• Created a talented and well trained team of QA experts, some of which had no prior QA experience
• Implemented processes to identify, record and track defects in requirements documentation prior to hand-off to development teams reducing costs by identifying problems in the early stages of the SDLC
• Wrote test plans for major projects and regular maintenance releases
• Maintained a robust regression library of manual and automated test scripts to ensure thorough and repeatable regression testing between projects

• Provided business analysis, process modeling, regulatory retention services, user training and system documentation and administration of PGE’s Records Management Program and enterprise document management applications.
• Prepared records retention schedules for over 50 departments in the Customer Service and Distribution functional areas
• Designed user interface and functional specifications for a sophisticated enterprise-level document management system
• Trained over 250 Customer Service Representative in document workflow and search capabilities
• Developed document workflow processes that increased productivity up to 300%
• Assisted in the legal discovery process during major litigation involving business units and external customers