Originally formerly Cake & Pop Unique Cupcakes, then Cake & Pop Bake Shop and now A Baking Adventure. We specialize in uniquely delicious Sweet & Savory Cupcakes for both People & Pets.Please visit our Facebook Page, Website or Etsy page to see what is available or email us at itsabakingadventure@gmail.com with any questions or to request a special order.We can’t wait to see what you'll find at A Baking Adventure! #whatsyourquest #xmarksthespot

Inside Channel Account Manager / Originally hired as Customer Support Specialist (temp-to-hire)▪️ Solicits information from customers through a variety of questioning and probing techniques. ▪️ Assessing their needs and requirements.▪️ Understanding and fulfilling the expectations of the customers and provide relevant solutions.▪️ Creating contacts and maintaining accurate and updated information in our CRM (Customer Relationship Management) system.▪️ Proficient in NetSuite & Salesforce Lightning (former administrator in Classic version).▪️ Prioritize and manage workload effectively to ensure proper customer / account follow-up.▪️ Process orders and quotes in an accurate and timely manner.▪️ Act as a liaison between Customer Service, Outside Sales, Marketing, Finance and Production Teams.▪️ Effectively balance the dual expectations of your customers and NMC / Justrite.▪️ Demonstrate confidence and authority as the day-to-day voice of the company.▪️ Research and resolve customer issues / questions from start-to-finish.▪️ Onboarding of new distributors, working with our AR team, are completed in a timely manner.▪️ Learn and apply Lean tools and initiatives.▪️ Assisting the web administrator, using Znode, to update & enable new web users.▪️ Sole Live Chat Operator for the recently re-vamped NMC website.

Inside Sales Specialist, Northeast Region / Originally hired as Customer Support Specialist▪️ Customer relationship development & ability to sell value to differentiate USS from all others▪️ Prospecting / Referral generation ▪️ Teamwork with all sales channels, operations, and Customer Service (my former USS team)▪️ Lead sourcing, creating quotes, negotiating, closing sales and customer retention discussions▪️ Time Management and organization (I am the ultimate multi-tasker)▪️ Excellent decision making & problem-solving skills, as planning, organization & analytical skills▪️ Strong PC proficiency (data entry, Microsoft Office Suite, Navision, CRM, Salesforce, etc.)▪️ Strong understanding of the Company's equipment, products & services▪️ Named Starfire Ambassador, being a direct contact for our team on our new digital platform

Team Lead for Customer Service in the Pay by Plate MA Call Center (Pilot Program)▪️ Lead/Train new Customer Service Representatives with New Hire checklists/folders I created▪️ Processing disputes, appeals, transfers of responsibility requests & handling customer service ▪️ escalated call backs while assisting the customer service team with training & daily processes. ▪️ Perform Rental/Lease Reassignments for transfer toll responsibility to renters and lessees▪️ Handle/Process Disputes and Appeals of tolls from email, online and postal mail requests▪️ Remove non-renewal blocks from registrations in the State of MA RMV system▪️ Process payments for Customers using credit cards and E-ZPass MA accounts▪️ Explain Pay-by-Plate processes and provide definitions for various fees and types of invoices▪️ Provide basic E-ZPass MA information about opening an account and all E-ZPass Network toll areas, balances, payment options and due dates for each Customer and/or Registered Vehicle Owner I speak to regarding invoices on that account.▪️ Transfer to E-ZPass MA Violations or E-ZPass MA Customer Service department, if necessary ▪️ Decided to find new employment when I was told my position was being dissolved.

Customer Responsiveness Representative & Technical Support – Bostitch Pneumatics▪️ Provided excellent Customer Service over the phone, fax and via email for many divisions including, Stanley Bostitch, Stanley Hand Tools, DeWalt, Porter Cable and Powers Fasteners customers and consumers. Also assisted with other brands, when needed in those queues.▪️ Entering phone, faxed and emailed orders for tools, fasteners, accessories, and parts for Customers with accounts.▪️ Troubleshoot consumer and customer’s issues with pneumatic tools and compressors.▪️ Trained new Technical Support Representatives for taking technical calls.▪️ Scan, upload/maintain schematics, parts, & user manuals to SharePoint site & SalesForce.com▪️ Wrote bi-weekly newsletter for the Customer Service Department.▪️ Scan, upload and maintain MSDS (Material Safety Data Sheets) and Spec Sheets to SharePoint site and SalesForce.com.▪️ Assisted the Marketing & Graphic Arts Department adding and updating products to the Bostitch.com; continues to stay in contact with current web contact with updates on products & service centers.▪️ Re-designed Fax/file room to be more efficient (volunteered to do on weekends).▪️ Created “Bible” for Schematic/Parts Lists for ALL Bostitch/Textron tools, on each Customer Service Representative's desktop to email/e-fax customers and be a more Green company.

▪️ Locating articles and releases in publications for a Public Relations firm▪️ Use of Word in Microsoft Windows XP Professional and Windows Vista Business▪️ Scanning and organizing clip folders for ALL clients at a fast-paced PR Firm▪️ Creating books of all articles relating to each client▪️ Keeping track of all clips in Microsoft Excel spreadsheets▪️ Filing, organizing and discarding of over 200 titles of magazines▪️ Arranging distribution for press releases

▪️ Managed 4 retail stores (2 of which were seasonal)▪️ Responsible for hiring enough people to double the staff for the Summer season▪️ Creating and finalizing weekly time sheets▪️ Organizing and finalizing weekly time cards▪️ Creating daily "to do" lists for employees▪️ Organizing volunteer duties▪️ Single-handedly created a 'New Employee Handbook' and 'Employee Guidebook' for current staff to help with any problems or questions they may have at the registers or while out on the floor