Dawn Crawford Email & Phone Number

Remote

• Analyze dashboard and inventory variables across the portfolio to forecast, prioritize inventory and communicate risks and develop strategy to meet client goals.• Work cross functionally with internal teams and client to execute operating plan through diverse chart retrieval methods, escalating process inefficiencies for immediate resolution.• Create, manage and distribute reports related to each of the projects assigned providing a real-time, comprehensive, and prioritized view of all projects in scope.• Routinely perform complete analysis of individual projects and serve as subject matter expert, sometimes at a very granular level.• Partner with key stakeholders, primarily account managers and operations to understand project progress, expected project success, and data trends within each project.• Understand and analyze project data to identify trends related to project goals and act accordingly within the organization.• Provide project support including facilitation, tracking and reporting on projects, and client deliverables.• Track and report on client portfolio performance, clearly communicating project metrics, expectations, trends and expected outcomes.• Experience working in the healthcare insurance / risk adjustment industry / healthcare/health IT (Commercial Risk Adjustment (CRA), Health Plan Effectiveness Data Information (HEDIS), Medicare Risk Adjustment (MRA), Risk Adjustment Data Validation (Medicare Advantage) (RADV).

Tempe, Arizona

• Contracted out Healthcare for Arizona Department of Corrections.• Troubleshooted, analyzed, reported issues, and triaged all EHR information to the Corporate EHR Team.Created, assigned, reset passwords, updated EHR User Profiles & User Roles, and updated Security Profiles in the EHR.• Trained new Medical & Mental Health Providers, Telehealth Medical & Mental Health Providers & Nurses, Directors of Nursing, Facility Health Administrators, Nurse Practitioners, Registered Nurses, Physical Therapist and other new employees on the EHR functionality and clinical workflows via webinar classroom setting.• Managed the EHR Change Management Team.• Tracked EHR upgrade requests, User Acceptance Testing, and Production “Go-Live”.• Created training documents, handouts, training exercises, and videos for the EHR.• Assisted in the standardizing of the processes and procedures that are derived from EMR Performance Measures.• Conducted site chart review audits for the Healthcare Core Processes that include Ancillary Diets, Infection Control, and Medication Management in EHR and report all findings to the Regional Director of CQI, and Regional Director of Nursing.• Lead medical content improvement specialist for the technical training improvements on the EHR (eOMIS).• Experience in IT helpdesk JIRA and FreshService ticketing system. • Understanding of SOAP (Subjective, Objective, Assessment, and Plan).

Remote

• eClinicalWorks (eCW) Clinical Analyst for the largest Federally Qualified Health Center (FQHC) in Indiana. HealthNet’s multispecialty group includes Pediatrics, Family Practice, Internal Medicine, Obstetrics, Gynecology, Optometry, Dental, and Podiatry.• Provided technical support, training, and coordination of operational issues pertaining to the use of HealthNet’s electronic medical record (EMR) system eClinicalWorks remotely and/or onsite.• Tested and deployed new eClinicalWorks enhancements / upgrades.• Created templates within the EMR for Providers, Nurses, Medical Assistants, Dental Assistants, Social Workers and other medical staff that used eCW. • Collaborated with Clinical and Administrative Staff to improve clinical processes within the EMR.• Created training and education materials for HealthNet's systems that included eCW and Health Information Exchange / CareWeb.• Trained new Providers, Residents, Nurses, Medical Assistants, Dental Assistants, Social Workers, and other new employees on eClinicalWorks functionality and Clinical workflows.• Tracked, troubleshooted, analyzed, and resolved EMR issues in the TrackIT system.• Created, assigned, and updated user roles / security roles in eClinicalWorks EMR as needed. • Supported HealthNet Staff with eClinicalWorks directly or remotely.• Analyzed system needs and current clinical needs by working with HealthNet’s Physicians, Nurses, other Clinical staff, management, and vendors to prepare program specifications.• Implemented new systems and enhancements and resolved day-to-day user-related system problems.• Maintained the EMR to meet HealthNet’s operational goals and processes.• Worked with Providers, Nursing, and other staff to improve the referral process, both internally and outgoing referrals.• Lead Clinical Analyst connecting the EMR to state Health Information Exchange via FTP (File Transfer Protocol).

Lexington, Kentucky Area / Remote

• South Central Lead point of contact for an eight State-Regional Team in support of facilitating the nationwide implementation of Health Information Exchange technologies. Responsible for education, training, Program coordination of Health Information Exchange/VLER (Veteran Lifetime Electronic Health Record), and Direct Secure Messaging used by the Department of Veterans Affairs for sharing patient health information. • Satisfying contract deliverables, manage overall program goals, metrics & performance reviews for Asheville NC, Fayetteville NC, Beckley WV, Huntington WV, Lexington KY, Nashville & Murfreesboro, TN, Mountain Home TN, Memphis TN, Danville IL, Salem VA, Saginaw MI, and Marion & Fort Wayne, IN. • Provide training to VA Healthcare providers on Data Exchange, Use Cases for Exchange and Direct Secure Messaging, Clinical Data Warehouse / Repository and the Continuity of Care Document, via HL7 Standards VistA Systems, VistAWeb, JLV, Enterprise Health Management Platform (eHMP), Bidirectional Health Information Exchange (BHIE), Computerized Patient Record System (CPRS), Remote Data View (RDV) to view non-VA and DoD patient data.• Educate and outreach to non-VA partners, Community Based Outpatient Clinics, healthcare organizations, by assisting with implementation and use of various Electronic Data Interchange/EMRs through milestones: testing, integration, production “Go-Live”, and sustainment of exchange data that includes ADT, Labs, Transcriptions, Pharmacy, Cardiology, and Radiology results. • Coordinate Independent Validation and Verification (IV & V) deployment of feedback tools/surveys with Project Contractors. • Mentor for all new hire Regional HIE Leads. • Lead new hire Trainer for Veteran HIE (VLER) Coordinators that includes assisting National VA with project training, resource tool development via webinars for ongoing program education.

Indianapolis, Indiana Area

• Managed, planned, developed and implemented training programs for all of the products and service lines for the largest health information exchange that included Clinical Messaging System, Clinical Data Repository, Direct Secure Messaging System and Accountable Care Organizational services.• Conducted all onsite training, virtual trainings that included group instruction for all product lines for all 94 hospitals, 110 clinics and surgery centers and other healthcare organizations services connected to Indiana HIE.• Coached all users and clients to adopt self-eLearning tools and become the train-the-trainer for the organization. • Organized and developed training manuals, reference library, evaluation procedures, multimedia aids, tutorials and other educational training materials.• Created and implemented training processes and procedures for CCD (continuity of care documents) / Direct Secure Messaging System, CareWeb (clinical data repository warehouse), and DOCS4DOCS (clinical messaging system). • Consulted with clients and stakeholders to assess, plan and design the user configurations, validations, workflows, product setup and computing environment needs.• Administrator of the Indiana HIE eLearning virtual training tool suite.• Worked with Project Managers, Development Team and/or other team members to meet project deadlines. • Assisted with HL7 Standards Acceptance Testing on the Clinical Repository system (CareWeb) and Direct Secure Messaging system.

Indianapolis, Indiana Area

• Planned, project managed and supported activities surrounding the interface implementation with hospitals, clinics and enterprise settings. Trained and identified the best practices around application utilization by end user and IT support. • Responsible for the training, planning and implementing the support activities of DOCS4DOCS® Clinical Messaging System, Indiana Network for Patient Care (INPC) / CareWeb, and within ambulatory and hospital settings.• Organized and managed client implementations in conjunction with Senior Project Management including assisting with the development of client implementation project plans.• Project managed the smaller IHIE executions and lead clients through many varied interface systems during implementations.• Assisted with HL7 Standards acceptance testing on the Clinical Repository system (CareWeb) and DOCS4DOCS® Clinical Messaging system. • Consulted with clients and stakeholders to assess, plan and design the user configurations, validations, workflows, product setup and computing environment needs. • Conducted small and large group training sessions both onsite and in virtual environments. • Lead on implementing eLearning for external clients and internal use. • Developed training documents for IHIE products and services. • Conducted monthly webinar training for CareWeb / Indiana Network for Patient Care (INPC) and DOCS4DOCS® Clinical Messaging system that include 106 healthcare organizations services connected to Indiana HIE.• Collaborated with clinical site staff to develop policies and procedures where needed as well as recommending improvements or additions to clinical workflows. • Super Care Clinic Assess Trainer for the 2011 Super Bowl. Trained providers on the clinical data repository system that allowed teams from Indiana hospital systems gain access to the largest health data repository in Indiana. The Super Care Clinic was the first of its kind in any large scale public event

Indianapolis, Indiana Area

• Trained end users on the IHIE clinical messaging system and the clinical data repository. Implemented and supported hospitals in testing and after go-live. Set up delivery for new provider offices via web, EMR/HL7 out or into their fax utility. Rotated on-call for after-hours Help Desk support. • Responsible for the training, planning, implementations and support activities of DOCS4DOCS® Clinical Messaging system, Clinical Data Repository system, Clinical Quality Measure system (Quality Health First), and Imaging System Cloud base (Image Zone) within the ambulatory and hospital settings. • Consulted with administrative and clinical staff to assess plan and design the user configurations, workflows, product setup and computing environment needs. • Assisted with HL7 Standards Acceptance Testing on the Clinical Repository system (CareWeb) and Direct Secure Messaging system.• Train and educated users in small and large group settings.• Led key project and collaborated with Eli Lilly and Regenstrief for the Adverse Drug Event Reporting System. (MedWatch – Adverse Drug Event Reporting System is post marketing surveillance for prescribed drugs). Lead for the implementing the training strategy and provided direct user training to key physicians at Wishard Hospital on Adverse Drug Event Reporting system.

Bachelor Of Arts - Ba, Graphic Design

Bachelor'S Degree, Liberal Arts And Sciences, General Studies Art And Humanities

Bachelor Of Arts - Ba, Advertising