Dawn Evans

Dawn Evans Email and Phone Number

Equality and Quality Supervisor at Kaplan SQE @ Kaplan UK
london, greater london, united kingdom
Dawn Evans's Location
Burntwood, England, United Kingdom, United Kingdom
Dawn Evans's Contact Details

Dawn Evans personal email

n/a
About Dawn Evans

Experienced in Investigation, Compliance & Policy with a demonstrated history of working in the education industry. Skilled in malpractice investigation, complaint management, mitigating circumstances, appeals, undertaking quality reviews, project management, analytical review, investigation techniques, interviews, risk management, report writing and process reviews. Graduate from Bond Solon.

Dawn Evans's Current Company Details
Kaplan UK

Kaplan Uk

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Equality and Quality Supervisor at Kaplan SQE
london, greater london, united kingdom
Website:
kaplan.co.uk
Employees:
367
Dawn Evans Work Experience Details
  • Kaplan Uk
    Equality And Quality Supervisor
    Kaplan Uk Sep 2021 - Present
  • Kaplan Uk
    Equality Manager
    Kaplan Uk May 2023 - Sep 2023
    Secondment to Equality Manager for a 4 month period. Within Kaplan SQE Equality and Quality Team
  • City & Guilds
    Investigation And Compliance Coordinator
    City & Guilds Sep 2018 - Sep 2021
    - Undertake research, analysis and interpretation of information. Presenting information in a clear, concise and appropriate format with risk evaluated- Completing thorough and impartial review of investigatory evidence, presenting clear and proportionate outcomes to customers, and creating a formal report and action plan as necessary. - Undertake investigation case management - Undertake Investigative interviews and visits- Reviewing and enhancing procedures and practices on an ongoing basis - Local Feedback Group Representative – Providing a channel for discussion, communication and consultation to colleagues to support the wider understanding of the impact of change. Working across the business at all levels to enact change within the business.
  • City & Guilds
    Investigation And Compliance Manager
    City & Guilds Jun 2019 - Aug 2020
    Secondment to role of Investigation and Compliance Manager. Duties included:- Completing detailed analysis and interpretation of information to determine the most appropriate investigatory method and associated risk- Completing thorough and impartial review of investigatory evidence, presenting clear and proportionate outcomes to customers, and creating a formal report and action plan as necessary - Investigatory visits and interviews - Complex case management - Establish, maintain and improve processes, procedures and policies- To plan, implement and evaluate assigned projects- Produce a quarterly report to evidence trend data, risk, and business improvement undertaken by the team to mitigate future
  • Ilm
    Ilm Regulation And Quality Improvement Executive
    Ilm Mar 2015 - Aug 2018
    Burntwood
    - implement and maintain effective administrative systems - ensure regulatory compliance and quality improvement actions are implemented- facilitate the annual self-assessment action plan exercise to multiple regulators- ensuring an auditable log of potential risk, incidents, cases of malpractice and appeals is managed and those responsible are held to account. - Producing monthly and quarterly reports to evidence risk and trend data. - undertaking research, detailed analysis, and interpretation of information with anomalies identified. Presenting information in a clear, concise and appropriate format with risk evaluated to aid in the decision making.- Undertaking analytical review of customer based investigations to provide a clear outcome and suggest actions to mitigate future risk. - monitoring compliance of company brand - creation and maintenance of training and supporting guides, including company intranet- policy and process reviews
  • Institute Of Leadership & Management (Ilm)
    Customer Services Coordinator
    Institute Of Leadership & Management (Ilm) Apr 2012 - Mar 2015
    Lichfield
    The key purpose of this role is to act as the first point of contact for ILM customers, providing a first class service, building relations with customers that provide added value and retain business with the ILM. In addition key duties of my role within the team included:• Effective management and analysis of complaints • Coaching and mentoring of team members • Statistical analysis of team performance against set targets In addition I also supported colleagues by becoming and NVQ assessor within the company
  • Institute Of Leadership And Management (Ilm)
    Membership Coordinator
    Institute Of Leadership And Management (Ilm) Oct 2004 - Apr 2012
    Lichfield
    The purpose of this role was to act as first point of contact for a specified portfolio of customers and complete administrative duties. In addition key duties of my role within the team included: • Acting Team Leader in the absence of Team Manager • Coaching and mentoring of team members • Management of correspondence database
  • Pathway
    Volunteer / Sessional Worker
    Pathway Sep 2005 - Jan 2008
    Provided support, guidance and emotional support to those within the refuge, liased with local authorities and manned 24 hour helpline
  • Gfi Informatics
    Administrator
    Gfi Informatics Sep 2001 - Sep 2004
    Responsable for the booking of accomodation and travel. Managing Sales Managers and Engineers calanders. Setting up meeting rooms and events for the company

Dawn Evans Education Details

  • Chase Terrace High School, Tamworth And Lichfield College
    Chase Terrace High School, Tamworth And Lichfield College

Frequently Asked Questions about Dawn Evans

What company does Dawn Evans work for?

Dawn Evans works for Kaplan Uk

What is Dawn Evans's role at the current company?

Dawn Evans's current role is Equality and Quality Supervisor at Kaplan SQE.

What is Dawn Evans's email address?

Dawn Evans's email address is da****@****lds.com

What schools did Dawn Evans attend?

Dawn Evans attended Chase Terrace High School, Tamworth And Lichfield College.

Who are Dawn Evans's colleagues?

Dawn Evans's colleagues are Sharon Stone, Wiktoria Lazowska, Mo Khan, Claire Innes, Chris Essex, Natalie Croft, Julie Jaconelli Fcca Pgcert (Ed).

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