Dawn Evans Email & Phone Number

Burntwood, Gb

Secondment to Equality Manager for a 4 month period. Within Kaplan SQE Equality and Quality Team

- Undertake research, analysis and interpretation of information. Presenting information in a clear, concise and appropriate format with risk evaluated- Completing thorough and impartial review of investigatory evidence, presenting clear and proportionate outcomes to customers, and creating a formal report and action plan as necessary. - Undertake investigation case management - Undertake Investigative interviews and visits- Reviewing and enhancing procedures and practices on an ongoing basis - Local Feedback Group Representative – Providing a channel for discussion, communication and consultation to colleagues to support the wider understanding of the impact of change. Working across the business at all levels to enact change within the business.

Secondment to role of Investigation and Compliance Manager. Duties included:- Completing detailed analysis and interpretation of information to determine the most appropriate investigatory method and associated risk- Completing thorough and impartial review of investigatory evidence, presenting clear and proportionate outcomes to customers, and creating a formal report and action plan as necessary - Investigatory visits and interviews - Complex case management - Establish, maintain and improve processes, procedures and policies- To plan, implement and evaluate assigned projects- Produce a quarterly report to evidence trend data, risk, and business improvement undertaken by the team to mitigate future

Burntwood

- implement and maintain effective administrative systems - ensure regulatory compliance and quality improvement actions are implemented- facilitate the annual self-assessment action plan exercise to multiple regulators- ensuring an auditable log of potential risk, incidents, cases of malpractice and appeals is managed and those responsible are held to account. - Producing monthly and quarterly reports to evidence risk and trend data. - undertaking research, detailed analysis, and interpretation of information with anomalies identified. Presenting information in a clear, concise and appropriate format with risk evaluated to aid in the decision making.- Undertaking analytical review of customer based investigations to provide a clear outcome and suggest actions to mitigate future risk. - monitoring compliance of company brand - creation and maintenance of training and supporting guides, including company intranet- policy and process reviews

Lichfield

The key purpose of this role is to act as the first point of contact for ILM customers, providing a first class service, building relations with customers that provide added value and retain business with the ILM. In addition key duties of my role within the team included:• Effective management and analysis of complaints • Coaching and mentoring of team members • Statistical analysis of team performance against set targets In addition I also supported colleagues by becoming and NVQ assessor within the company

Lichfield

The purpose of this role was to act as first point of contact for a specified portfolio of customers and complete administrative duties. In addition key duties of my role within the team included: • Acting Team Leader in the absence of Team Manager • Coaching and mentoring of team members • Management of correspondence database

Provided support, guidance and emotional support to those within the refuge, liased with local authorities and manned 24 hour helpline

Responsable for the booking of accomodation and travel. Managing Sales Managers and Engineers calanders. Setting up meeting rooms and events for the company