Dawn Troxel Email & Phone Number

Manage projects for large corporate and complex customers to implement products and services. Manage customer relationships and consult to improve the efficiency of payment processing as well as maximize client retention. Provide innovative and creative solutions in meeting customer and REMITCO needs to provide greater functionality. Act as liaison.

Manage the development and implementation of Electronic Lockbox Product.Provide expert technical leadership and project management to highly visible and multifaceted projects that involve vast cross-functional teams. Support Integrated Receivables EDI solution for E-Box customers, working closely with Integrated Payables/Integrated Receivables Team. Act as.

Responsible for the development and implementation of retail lockbox services for a nationwide remittance processing network. Lead and provide expert technical leadership to highly visible, sensitive and multi faceted projects that are broad in scope and involve multiple functionality and span across services. Manage interface between project team members.

Assist customers with corporate accounts, troubleshoot and resolve customer concerns in a timely manner, resolve cash management issues within the scope of company set guidelines, mentor and assist co-workers. Work with the most equitable customer base within First Union as a member of the Corporate One team providing professional customer service to.

Responsible for collection of prime equity and signature loans from 9 days to charge-off. Prepared 1289s, followed up with attorneys. Assisted in determination of quarterly goals and creating a weekly team schedule. Determined workout programs for both types of lines to avoid foreclosure and/or charge-off. Counseled customers in professional manner for.

Responsible for the collection of all bankcard products. Coordinator and communicator of a 10 person self-directed work team. Trained all new employees on CACS and collections applications. Coordinated team scheduling, delinquency tracking, posting of individual performance tracking and monitored inbound and outbound calls for quality.

Associate Of Science - As

Aa, Business

Diploma