Dawn Troxel Email & Phone Number

Manage projects for large corporate and complex customers to implement products and services. Manage customer relationships and consult to improve the efficiency of payment processing as well as maximize client retention. Provide innovative and creative solutions in meeting customer and REMITCO needs to provide greater functionality. Act as liaison between external customer and internal partners: IT, Operations, Client Services, Sales, Product and Data Transmission. Participate in the customer calling effort with Sales to provide technical expertise. Balance and negotiate customer’s needs with internal standards and requirements. Cross-sell additional services and products to improve efficiency for customer and REMITCO. Demonstrate adaptability, multi-tasking, and effective prioritizing in an ever-changing environment.

Manage the development and implementation of Electronic Lockbox Product.Provide expert technical leadership and project management to highly visible and multifaceted projects that involve vast cross-functional teams. Support Integrated Receivables EDI solution for E-Box customers, working closely with Integrated Payables/Integrated Receivables Team. Act as product consultant, liaison, problem identifier and resolution manger, as well as product solutions developer. Participate on product development meetings adding ideas, solutions, and cross sell opportunities. Provide data for RFP’s and participate on sales calls for new business. Collaborate installation of complex services, conversions, new or modification requests. Coordinate implementation progression, negotiating and influencing, to best meet the needs of customer and internal business partners.

Responsible for the development and implementation of retail lockbox services for a nationwide remittance processing network. Lead and provide expert technical leadership to highly visible, sensitive and multi faceted projects that are broad in scope and involve multiple functionality and span across services. Manage interface between project team members, including vendor staff, customer and bank resources. Negotiate time commitments and resource allocation and any major revisions to both. Act as a liaison, problem solver and facilitator throughout project. Identify and proactively resolve potential issues that could interfere with implementation progression. Validate information gathered and maintain the accuracy of all documentation.

Assist customers with corporate accounts, troubleshoot and resolve customer concerns in a timely manner, resolve cash management issues within the scope of company set guidelines, mentor and assist co-workers. Work with the most equitable customer base within First Union as a member of the Corporate One team providing professional customer service to customers, relationship managers and others on a full range of inquiries and technical issues on all commercial products and services.

Responsible for collection of prime equity and signature loans from 9 days to charge-off. Prepared 1289s, followed up with attorneys. Assisted in determination of quarterly goals and creating a weekly team schedule. Determined workout programs for both types of lines to avoid foreclosure and/or charge-off. Counseled customers in professional manner for problem resolution while assuring their satisfaction with the bank.

Responsible for the collection of all bankcard products. Coordinator and communicator of a 10 person self-directed work team. Trained all new employees on CACS and collections applications. Coordinated team scheduling, delinquency tracking, posting of individual performance tracking and monitored inbound and outbound calls for quality.

Associate Of Science - As

Aa, Business

Diploma