Dawsar Shalabi, Pmp® 🇵🇸 Email & Phone Number

Amman, Jordan

Taking full customer ownership of a designated portfolio that represents 20%+ of total company’s revenue, with responsibility for overall budget, growth and hitting commercial targets.Building long lasting commercial relationships and be the client’s trusted advisor.Monitoring and analyzing customer feedback.Building deep product and service understanding, and collaborate with internal teams to facilitate timely and effective solutions.Regular reporting on key results such as: QoQ growth, opportunities, quality feedback…etc.

Amman, Jordan

Managed a team of 3 Projects Coordinators, 10 in-house translators and a pool of +100 freelance translators.Overseeing the performance of different projects coordinators, and providing ongoing support as needed, while maintaining a professional relationship with all stakeholders inside and outside the organization.Preparing and delivering weekly and monthly operations reports to management team, with recommendations and actionable insights.Owning all assigned projects and overcoming any challenges to guarantee quality and on-time delivery.

Amman, Jordan

Accountable for the successful delivery of clients' projects and services, within the predefined KPI's and SLAs.Assigning tasks to the internal team using dedicated company software.Tracking assignments and deadlines until service delivery, while maintaining assignments tracking database.Acting as a representative of Tarjama with clients, communicating and answering inquiries as needed.

Al Hassan Industrial City

As a trainee, I was exposed to:- The main operational activities of the factory and the production process - The procedure of quality check of products to make sure it meets quality standards and manufacturing specifications

Ohio State – Usa

Jun-Sep 2013Jun-Oct 2014