Dawson Bragg Email & Phone Number

Wake Forest, NC, US

Youngsville, North Carolina, United States

• Provided technical assistance in person, via phone, and electronically, resolving hardware and software issues efficiently.
• Diagnosed problems, researched solutions, and advised users on appropriate actions while following standard help desk procedures.
• Administered help desk software, logged interactions, and tracked problems, ensuring timely escalation of urgent issues.
• Designed and implemented VoIP telecommunications systems, managed network configurations, and oversaw installation and migration of technology solutions.
• Maintained and repaired systems per manufacturer specifications, achieving and maintaining relevant technical certifications.
• Trained end users and provided technical support, ensuring high levels of customer satisfaction and adherence to service level agreements (SLAs).

Cary, North Carolina, United States

• Conducted quality assurance checks as a part of the manufacturing process, using great attention todetail to catch and report defects.
• Worked closely with team members to ensure that shipping deadlines were met effectively andconsistently.
• Reached efficiency equivalent to coworkers with a year or more in experience in the first 2 monthsof employment.

• Completed over 100 voice-overs, collectively amassing over 200,000 views.
• Maintained effective communication with team members remotely

Raleigh, North Carolina, United States

• Specialized in smart home and networking devices, self-teaching information to be relayed to customers to guide them to appropriate purchase decisions.
• Performed beyond established sales goals without leading consumers to solutions too expensive for their budgets.

Bachelor'S Degree, Computer And Information Systems Security/Information Assurance

Courses include Business of IT, Network and Security, Data Management & Managing Cloud Security

Associate'S Degree, Business Administration And Marketing

Activities and Societies: Dean's ListGraduated on the Dean’s List, with a final GPA of 3.800.