• Planned coverage needs and organized services to support incoming special events.• Trained new staff on correct procedures, compliance requirements and performance strategies.• Kept accounts in balance and ran daily reports to verify totals.• Built talented team through hiring and training new associates.• Oversaw all front desk operations with eye for hotel reputation, staff productivity and operational efficiency.• Checked guests in out of hotel, made reservations and processed payments.

• Completed schedules, shift reports and other business documentation.• Communicated repair needs to maintenance staff.• Placed orders for housekeeping supplies and guest toiletries.• Trained and mentored all new personnel to maximize quality of service and performance.• Worked with front desk to respond promptly to all guest requests.• Coordinated hotel-wide laundry workflow to fulfill guest laundry requests.• Adhered to safety protocols by enforcing proper equipment usage.

Greeting guest upon arrival, assisting with luggage up to their room and with parking cars or directing them to the complementary parking. Delivering packages and vouchers to rooms. Driving buses and company vehicles to and from resort amenities, also for airport pickups and wine tours. Assisting guest upon departure, loading bags back into vehicles. Working high volume valet events.

Duties include: Greeting and loading members on to their golf carts, washing and restocking golf carts, setting up and breaking down the driving range, and cleaning and loading up the members clubs back into their vehicles.