Dawson M.

Dawson M. Email and Phone Number

IT Systems Analyst Lead | Expert in Data Integration & Optimization, Proficient in SQL and Strategic Business Analysis
Dawson M.'s Location
Greater Cleveland, United States
About Dawson M.

With over 20 years of experience in corporate America, I am a seasoned IT and business professional with a passion for solving complex problems and delivering innovative solutions. I have a CAPM certification and a degree in organizational leadership, which enable me to manage projects effectively and communicate clearly with stakeholders at all levels.As an IT Systems Analyst Lead at Progressive Insurance, I created flow diagrams, documentation, and context diagrams to support design development and system integration. I also evaluated and validated business and technical requirements, and performed detailed impact analysis on various projects. One of my key achievements was facilitating a migration project from a legacy system, which improved data quality and efficiency. Additionally, I have extensive experience with master data management and matching applications, especially IBM MDM and probabilistic matching methods, which I used to analyze and tune demographic data. I have strong analytical skills and a keen eye for detail, which help me to deliver accurate and reliable results.

Dawson M.'s Current Company Details

IT Systems Analyst Lead | Expert in Data Integration & Optimization, Proficient in SQL and Strategic Business Analysis
Dawson M. Work Experience Details
  • Tocg
    Director Of It
    Tocg Jul 2022 - Aug 2024
    Cleveland, Ohio, United States
    Testing Validation and Controls:I led a project focused on improving the validation and control procedures for financial data. This included developing and executing detailed test cases to ensure data accuracy and compliance with regulatory standards.Flexibility with New Technologies:Although my direct experience with certain data management platforms is limited, I took the initiative to complete a self-paced online course to get up to speed. Using this new knowledge, I… Show more Testing Validation and Controls:I led a project focused on improving the validation and control procedures for financial data. This included developing and executing detailed test cases to ensure data accuracy and compliance with regulatory standards.Flexibility with New Technologies:Although my direct experience with certain data management platforms is limited, I took the initiative to complete a self-paced online course to get up to speed. Using this new knowledge, I created a prototype catalog for data assets, demonstrating my ability to quickly learn and apply new skills.Database Expertise:In a previous role, I managed a data migration project that involved transferring large datasets between different database systems. My approach optimized data storage and improved query performance, leading to a 30% faster query response time.Programming Languages Proficiency (SQL and SAS):I’ve developed and maintained a range of SQL queries and SAS programs to automate financial reporting processes. This effort reduced the manual workload by 80% and improved data accuracy by minimizing human errors.Understanding Downstream Impacts:I played a key role in a major data warehouse transformation project by conducting a thorough impact analysis. This helped us identify and address potential issues, ensuring a smooth transition with minimal disruption to business operations.Written and Verbal Communication Skills:I regularly prepare comprehensive documentation and reports to communicate project updates, findings, and recommendations to stakeholders. These documents have been crucial in supporting informed decision-making at the executive level. Show less
  • Erie Insurance Group
    Senior System Analyst
    Erie Insurance Group May 2022 - Nov 2022
    Erie, Pennsylvania, United States
    - **Leading Scrum Teams Using Agile Methodology:** - Directed Scrum teams in implementing Agile practices, ensuring efficient project progression and team self-organization. - Facilitated Agile ceremonies, fostering team collaboration and sprint planning.- **Creating Business Requirements:** - Drafted detailed business requirements, translating stakeholder needs into actionable project goals. - Collaborated with technical teams to ensure requirements were feasible… Show more - **Leading Scrum Teams Using Agile Methodology:** - Directed Scrum teams in implementing Agile practices, ensuring efficient project progression and team self-organization. - Facilitated Agile ceremonies, fostering team collaboration and sprint planning.- **Creating Business Requirements:** - Drafted detailed business requirements, translating stakeholder needs into actionable project goals. - Collaborated with technical teams to ensure requirements were feasible and aligned with system capabilities.- **Real-Time Reporting System Development:** - Created a reporting system providing real-time insights into customer satisfaction and product performance. - Utilized data analytics tools to capture and interpret customer feedback effectively.- **Cross-Functional Team Collaboration:** - Worked with diverse teams on projects, ensuring alignment between technical solutions and business objectives. - Facilitated communication between departments to achieve cohesive project outcomes.- **Analyzing Customer Feedback:** - Analyzed customer feedback to identify trends and areas for improvement. - Translated customer insights into actionable strategies for product or service enhancement.- Automated Customer Data Monitoring System: - Developed an automated system for monitoring customer data, enabling timely alerts for potential issues. - Implemented data tracking mechanisms to proactively identify and address customer concerns.Market Research and Strategy Development: - Conducted market research to understand customer needs and market trends. - Formulated strategies to effectively address identified customer requirements and preferences.Financial Modeling and Viability Assessments: - Developed financial models to forecast cash flows and assess the viability of potential projects. - Performed financial analysis to determine the long-term sustainability of project investments. Show less
  • Progressive Insurance
    It Systems Analyst Lead
    Progressive Insurance May 2020 - May 2022
    Cleveland, Ohio, United States
    Create flow diagrams, documentation, context diagrams used in design development• Evaluate systems decisions to validate business & technical requirements• Complete detailed analysis on the impact various projects could have on targeted changes and define system boundaries and interactions• Elicit and document business and technical requirements• Analyze business events that take place in systemsPreferred skills and experiences:• Experience with Master Data matching,… Show more Create flow diagrams, documentation, context diagrams used in design development• Evaluate systems decisions to validate business & technical requirements• Complete detailed analysis on the impact various projects could have on targeted changes and define system boundaries and interactions• Elicit and document business and technical requirements• Analyze business events that take place in systemsPreferred skills and experiences:• Experience with Master Data matching, preferably Probabilistic Matching methods• Experience with Master Data Management applications, preferably IBM MDM• Experience with matching demographics analysis and tuning• Capability to write SQL queries to support requirements research, preferably OracleDay-to-Day Responsibilities:• Draft requirements for project requests as assigned• Work with business partners to translate business request into functional requirements• Assist in resolving design and requirement conflicts and refinements• Participate and lead improvements in business request content and system documentation• Participate and lead improvements in documenting and archiving project requirements Show less
  • Selman & Company
    Senior Business System Analyst
    Selman & Company Apr 2020 - Nov 2020
    Remote
    Facilitated migration Project from legacy system.
  • Cardinalcommerce
    Technical Account Manager
    Cardinalcommerce May 2019 - May 2020
    United States
    Led Visa high profile payment processing clients including Google, Apple, Walmart, Bestbuy, Worldpay.
  • Progressive Insurance
    Information Technology System Analyst Lead
    Progressive Insurance Apr 2016 - Apr 2018
    Mayfield Village
    Working on the Highly sensitive data project. Top data mitigation project for the company at that time.
  • Amtrust Financial Services, Inc. (Afsi)
    Testing Analyst Lead
    Amtrust Financial Services, Inc. (Afsi) Sep 2015 - Apr 2016
    Cleveland/Akron, Ohio Area
    Led 26 million dollar E-commerce project to successful production and implementation for insurance agents.
  • Progressive Insurance
    Business Analyst
    Progressive Insurance Nov 2009 - Jul 2015
    • Research and compare vehicle symbol filings received from Product Manager• Create business requirements, program changes and execute test plans for system testing• Responsible for competitor vehicle and symbol programming and testing • Proactively research and verify competitor insurance rates and coverage calculations through the examination of competitor rate guide.• Compare and contrast competitor and Progressive Insurance product rates• Identify competitor rate… Show more • Research and compare vehicle symbol filings received from Product Manager• Create business requirements, program changes and execute test plans for system testing• Responsible for competitor vehicle and symbol programming and testing • Proactively research and verify competitor insurance rates and coverage calculations through the examination of competitor rate guide.• Compare and contrast competitor and Progressive Insurance product rates• Identify competitor rate programming errors on the Progressive Insurance website• Provide analyst programming and analysis of competitor rates• Identify and create process improvements• Created, maintained, and distributed daily team workload• Expedited Rate Revision requests • Designed, built & maintained testing/research procedure Share Point site for department Show less
  • Progressive Insurance
    Resolution Expert
    Progressive Insurance Sep 2003 - Nov 2009
    Assisted escalated customer's with claims resolution. Verified draft payments, provided technical expertise to Clru reps, as well as coaching for newly hired employees.
  • Toastmasters International
    Eastern Division Governor/Director (Elected Position)
    Toastmasters International Aug 2012 - Jan 2013
    District 10-
    As division governor, my job was to lead and support the division through the supervision and support of the area directors. One of my primary goals as division governor was to ensure that each of my 22 clubs achieved their mission and fulfilled their responsibilities to their members. To achieve this, I coordinated division activities, set division goals, and assisted in the training of area and club leaders. .
  • Toastmasters International
    Area 22 Governor
    Toastmasters International Jul 2011 - Jun 2012
    District 10
    As area governor, I served as the direct liaison between the district and the clubs. The District Administrative Bylaws provide for the selection of area governors either by appointment by the district governor or by election by the area councils. As the Area 22 governor I conducted club visits twice a year within the respective areas to understand and support club needs. I lead Area 22 to Select Distinguished status in 2012.
  • Toastmasters International
    President, Progressive Messengers Toastmasters Club
    Toastmasters International Jul 2010 - Jun 2012
    Mayfield Village
    Led Progressive Messenger Toastmaster Corporate Club to Select Distinguished status in 2011, and Distinguished status in 2012. Hand selected by CEO to lead Toastmasters Educational program to all Progressive Employees, emphasis on IT professionals.
  • Internal Revenue Service
    Tax Law Advocate
    Internal Revenue Service Sep 2006 - Sep 2007
    • Provided service to taxpayers regarding their federal tax accounts • Conducted taxpayer account maintenance, including researching applicable federal tax laws to resolve customer issues• Assisted taxpayers with tax form completion • Obtained various IRS certifications related to federal tax law

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What is Dawson M.'s role at the current company?

Dawson M.'s current role is IT Systems Analyst Lead | Expert in Data Integration & Optimization, Proficient in SQL and Strategic Business Analysis.

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