Day Davis Email & Phone Number

• Provides research and assistance to leadership in the development and design of new projects.
• Uses formal processes and tools to manage resources, budgets, risks and changes.
• Manages project status and information in the form of formal briefings, project update meetings and written, electronic and graphic reports.
• Develops, maintains and manages detailed project plans, action item registers and major milestone timelines for all assigned projects. Provides overall prioritization and director of work assignments, team resources.
• Coordinates with other work streams, projects and initiatives which may impact successful completion of project.
• Manages all assigned projects to completion ensuring on-time delivery, meeting of budgetary demands and maintaining overall project ownership.

• Manage all assigned projects for West Division Special Projects Team to completion and within specified deadlines
• Perform KPI analysis and audits for supported projects
• Reimagined and recreated Sales Support process documentation and resources
• Deliver new sales processes to staff and ensure proper implementation through training and documented resources
• Collaborate with Sales and Sales support teams to advocate adoption and engagement of sales initiatives
• Designed Sales Incentive to boost usage of sales programs and motivate sales reps to implement change and drive efficiency

• Provides support on 100+ projects for the construction Project Management function to ensure that quality, schedule, production, cost control, and continuous improvement objectives are met
• Coordinates weekly meetings between internal teams and business partners to seek cooperation and input on project assignments throughout the project lifecycle
• Monitor schedules and deadlines to keep all key participants informed and ahead of deliverables on critical dates and milestones
• Assists with project status to ensure progress toward completion and that procedural steps are completed fully and on time

• Analyze, manage, and design projects that improve operational efficiencies through product and knowledge base workflows as well as products involving server updates and configuration changes
• Provides support and complex troubleshooting of the company’s servers and business applications for audio/video services infrastructure.
• Conducts initial testing of equipment and reports back on equipment success / failure
• Exercises engineering methodology to implement and resolve network configuration changes, address network outages, equipment/software related problems, and incorrect operational procedures

Englewood, CO

• Instrumental in organizing action plans, implementing, and tracking all offline work through customer resolution
• Address, accurately document, and resolve high level escalated issues from Corporate that range from BBB complaints, complicated billing matters, Xfinity Home contracts, and home burglaries
• Ensure department work including, but not limited to, emails, escalation calls, tickets, and referral of legal work is completed according to timelines
• Reviews XH contracts, negotiate pricing, and validate services/equipment with customers to ensure customer satisfaction
• Lead the effort in improving Xfinity Home team’s Quality Assurance scores by working with the Quality Analyst team to listen and grade my personal calls, as well as present the calls and lead team’s biweekly Quality.

Englewood, CO

• Isolates and resolves complex problems for X1 repair request via phone, ticket monitoring system, email, and network monitoring tools with an emphasis on first call resolution
• Create and troubleshoot customer repair tickets through resolution for all lines of business including X1, CDV, Internet and Apps
• Perform root cause analysis for repair related tickets
• Verifies network outages and escalates to appropriate fix agents to ensure timely resolution
• Coordinates with various levels of operations, engineering, and other groups to ensure technical resolution

• Mediate calls and online admissions questions between prospective students and educational institutions
• Delivered information to potential students related to the admissions process and requirements via phone or internet
• Contributed to enrolling 71 % of potential student contacts in courses

• Averaged 15+ calls per hour while exceeding the average handle time by 15%
• Provide updates on the delivery of customer’s parcels
• Document and escalate customer’s postal related complaints and concerns
• Informed customers of postal products and services