Day Revilla Email & Phone Number

Longwood, FL, US

Lake Mary, Florida, United States

Orlando, Florida, United States

Aventura, Florida, United States

• In this position I assist clients with their card processing terminals, with a multitude of responsibilitiesincluding:
• Troubleshooting over the phone with inbound calling clients
• Solve tickets of potential issues or questions from clients through Zendesk
• Provide technical support in office for other users.
• Assist the deployment team with processing RMA requests and document incoming return terminalsand their condition on the Monday CRM to diagnose/fix terminals in office.
• Set up manufacturing RMAs for terminals beyond in office repair

Weston, Florida, United States

Working at the Genius Bar, I strive to make sure that each customer is given my undivided attention to troubleshoot and diagnose their device to offer the best and proper solution. I make sure that device repairs are also completed in a timely and efficient manner to drive and maintain same day repairs. I also use my expertise to help my other coworkers.

Miami, Florida, United States

Worked to drive a world class experience to customers at the Apple Store and offer the very best curated choices within every interaction. Also worked with a team to improve and build upon each other's experiences to ensure good performance.

As a lead technician, I oversaw all repairs that the shop would take in and schedule and make sure that all repairs ran smoothly if the allocated parts were immediately available, and that all unavailable parts were ordered immediately to ensure a quick turnaround time for the customer. I also maintained inventory counts to make sure there was an accurate.

Hialeah, Florida, United States

• As a Shift Supervisor, I:
• Ensured daily time, temperature, transfer and waste controls are followed.
• Ensured health codes and safety standards are followed in order to maintaina high health score.
• Ensured that company policies are enforced.
• Provided necessary direction to partners and ensured that partners performtheir assigned duties.
• Trained new partners to ensure knowledge of opening/closing proceduresand guest service expectations.

Hialeah, Florida, United States

• As a barista and barista trainer, I:
• Delivered excellent guest service to internal and external customers in linewith the organization’s mission, culture, and values.
• Modeled appropriate guest and partner interaction at all times, displaying thevalues of the culture of excellence and leading in a manner that serves as anorganizational model for the values.
• Trained and certified all newly hired Starbucks partners through the BaristaCertification process.
• Followed the Starbucks Barista Trainer Teaching model.
• Used active coaching to ensure all partners are following food safetyprocedures as well as Starbucks drink recipes to provide premium qualityproducts.