Dayani Waas, Mhsa Ches Chwc Email & Phone Number

San Francisco, California, United States

San Francisco Bay Area

Oakland, California, United States

Conducted group coaching video calls with focus on emotional, physical, and nutritional wellnesso Conducted weekly check-in calls that would utilize SMART goals, motivational interviewing, visioning, and solutions oriented coaching to support client in meeting weekly and monthly goals

Ann Arbor, Michigan

Ann Arbor, Michigan

•Operationalized quarterly release and incentive pay-out of the Primary and Specialty Care Dashboard, an electronic interface showcasing provider metric performance summaries•Established a standard quarterly metric validation process performed by metric owners •Developed a dashboard incentive methodology to align with changing performance metrics and goals •Designed and executed a customer-feedback loop that allows integration of metric and compensation adjustments into dashboard development code •Presented analysis on dashboard performance and compensation variation, bi-monthly, to Senior Leadership•Spearheaded organization—wide implementation of the social determinants of health screening and referral process, which aims to capture patients’ social needs and connect those patients to community resources•Employed Lean and Six Sigma methods to identify and resolve screening process defects•Contributed to a publication regarding the high prevalence of social isolation in the patient population •Directed EMR system development to align with office workflows for accurate cervical cancer screening reporting •Implemented a targeted scheduling system for high-complexity patients to reduce associated hospital utilization•Analyzed the impact of proactively scheduled visits against utilization and adjusted workflows accordingly •Guided cross-department care management data capture required for the Center for Medicare and Medicaid Services reporting, and presented recommendations to resolve identified gaps to Senior Leadership•Oversaw the multi-specialty development and operationalization of PROMIS, a Patient Reported Outcomes tool, that allows providers to assess patient–reported health status to guide decision making in care-delivery•Developed and released a visual data summary of practice performance used to pinpoint priority performance improvement opportunities and align the organization for value-based reimbursement

Ann Arbor

•Standardized and operationalized Joint Commission Universal Protocol across St. Joseph Mercy Health System Regional Surgical Service Lines, utilizing lean and six sigma methodologies•Directed the launch of the Outpatient Palliative Care Clinic embedded in the system’s Hematology Oncology Clinic •Developed and implemented a Regional New Leader Onboarding Program across St. Joseph Mercy Regional Health System (comprised of 6 hospitals)•Implemented On the Spot (Press Ganey’s point- of-care software) in outpatient departments to capture patient experience data in real-time •Collaborated with each outpatient service line to develop department-specific patient satisfaction surveys, establish operational workflows to deploy surveys, and provide training on the software’s data reporting capabilities •Operationalized Zipnosis (tele-health software) in the Urgent Care department

1415 Washington Heights, Ann Arbor, Mi 48104

• Conducted phone interviews with small businesses to asses whether current price transparency tools are improving the organizations’ ability to choose affordable healthcare options.• Analyzed and determine trends among small businesses surrounding their use of price transparency tools, their perceptions of these tools, and their thoughts on how these tools could be improved to meet the needs of their employees.

28000 Dequindre Rd Warren, Mi

• Conducted a supply-spend and cost-savings analysis between storage vendors.• Performed multiple regression statistical analysis on factors affecting supply-spend.

24 Frank Lloyd Wright Dr Ann Arbor Charter Township, Mi

• Developed and presented a Care Management Proposal for 2015 based on the following projects:-Analyzed and reported on the financial state of the current Care Management Program.-Constructed and analyzed “disease-composition” and “patient risk-stratification” Excel charts.-Created Care Management satisfaction surveys and analyzed provider feedback through Qualtrics.• Constructed an Investment Prioritization Chart for the Care Delivery Model Proposal of 2016.-Performed a literature review on: Workforce, Information Technology, and Network investments.-Conducted interviews engaging Leadership in strategic but realistic investments for 2016.-Developed ranking chart and ranked investments based on evidence and interview feedback.

339 E Liberty St #300, Ann Arbor, Mi 48104

• Drafted and finalized reports on best sustainable practices among hospital cafeterias in the nation.

1300 Pennsylvania Ave Nw, Washington, Dc 20004

•Drafted and finalized a scope-of-work for a midterm evaluation used by contractors in health program assessment.•Calculated current and future budget totals for the Health Policy Project and reported to contractors.•Authored a literature review for a health program assessment report.

7700 E Michigan Ave, Saline, Mi 48176

•Drafted and finalized a scope-of-work for a midterm evaluation used by contractors in health program assessment.•Calculated current and future budget totals for the Health Policy Project and reported to contractors.•Authored a literature review for a health program assessment report.

Greater New York City Area

•Conducted educational tours and programs catered to increasing awareness of local farmers’ markets and nutrition. •Promoted the Health Bucks Program, designed to increase healthy food purchases at farmers’ markets.

University Of Michigan, 3145 North Quadrangle 105 South State Street, Ann Arbor

•Developed monthly educational events promoting intercultural understanding.•Created a program blog for participants to update the community on cultural news, events, and ideas.

9133 Biological Rd. Pellston, Michigan

•Assessed pollutant exposure and nitrogen deposition, under funding through National Science Foundation.•Developed work plans, conducted literature review, and presented statistical findings to faculty.•Completed a research paper documenting the findings: http://deepblue.lib.umich.edu/handle/2027.42/87188

United States

• Assisted summer residents in assuring hallway security and regulation of dormitory conduct.• Maintained a safe environment, handled customer requests, and monitored mail system.

308 Gilman, University Of California Berkeley

• Compiled a case study on the integration of chemical engineering with humanities and society for the Bronowski Project.

Master Of Health Services Administration (Mhsa), Health Services Administration, 3.93

Activities and Societies: Institute for Healthcare Improvement (IHI), Michigan Healthcare Executive Student Association (MHESA), Student.

Bachelor Of Science (B.S.), Environmental Health, 3.908

Activities and Societies: Student Health Advisory Council, Student Food Co., The Global Scholars Program, Michigan Honors Program.

Transfer Student, Public Health, 4.0

Activities and Societies: Undergraduate Research Apprenticeship Program, Swing Dancing Club, Campus Crusade for Christ, Newman Holy Spirit.