Michael Ryan Dayday Email & Phone Number

Monitor Triage systems for new customer reported suspicious emailsPerform initial assessment on reported suspicious emails to determine if email poses a threat to the customer, or is benignInitiate threat analysis case for emails that pose a threat to the customer, and escalate to Sr. Threat Analysis team member.Assist Sr. Threat Analysts during investigations.Maintain ownership of cases opened for customers including updating cases, communicating with the customer, and… Show more Monitor Triage systems for new customer reported suspicious emailsPerform initial assessment on reported suspicious emails to determine if email poses a threat to the customer, or is benignInitiate threat analysis case for emails that pose a threat to the customer, and escalate to Sr. Threat Analysis team member.Assist Sr. Threat Analysts during investigations.Maintain ownership of cases opened for customers including updating cases, communicating with the customer, and documenting resolutionAssist in production of monthly customer reportsMaintain adequacy of skills by attending approved conferences, training, and other related eventsAssist with creation and maintenance of products including updates and upgrades, backups, and troubleshootingResponse to customer requests submitted via ticketing systems and other communication channels Show less

Canada

Configure and maintain Fortinet network security solutions.Analyze security events, assess risk, and report findings.Proficiently interpret system and firewall logs.Investigate and analyze security incidents.Collaborate on incident resolution.Ensure client satisfaction, risk reduction, and SLA compliance throughmonitoring and reporting

Makati, National Capital Region, Philippines

Monitor SIEM alert queue, sensor health, and endpoints; gathernecessary data for Incident Response.Check endpoint security controls, prompt updates if needed, and escalatefor patching.Generate SOC tickets, maintain updates, and offer thorough threatanalysis.Identify threat behavior and Indicators of Compromise (IOCs).Watch affected resources during and after changes, collaborate with CTIfor threat hunting and IOCs blocking

Makati, National Capital Region, Philippines

Provide on-site, remote or on-call assistance to customers involving AvayaUC products.Conduct Preventive Maintenance to ensure system stability.Conduct admin and user training among customers.Perform Move-Add-Change-Delete at customer's request.