Day Luttrell, Msidt Email & Phone Number

Scotts Valley, CA, US

Designs, develops, and manages the Turvo Academy project. Turvo Academy contains comprehensive role-based eLearning used to train customers and internal users during onboarding.

Responsible for managing the needs analysis, design, and development for all modes of customer facing training including interactive eLearning and videos. Chose and implemented an LMS to better address our use case. Administers the LMS and continuously improves processes while leading a nimble team.

Managed the Turvo Academy program. Designed, developed, and managed eLearning projects for customer facing courses. Scripted, narrated, recorded, and edited instructional videos for courses and the Turvo Help Center.

Sunnyvale, CA

Fulfilled all of Turvo's training needs by creating product training materials for internal and external users. Trained new customers onsite through instructor led training. Wrote and updated articles for the externally facing Turvo Help Center. Worked cross functionally with product team members to communicate new features to customers on a weekly basis..

Cupertino, CA

Helped launch the IS&T Learning Center, which was a new service for employees that provides instruction on productivity tools. Employees can register for a thirty minute personal training session or drop in and ask their specific questions about a large variety of topics such as general macOS, Mail, Calendar, iWork, Box, Quip, Cisco Jabber, etc. Kept.

San Jose, CA

Taught users how to utilize LiveHive to its full potential. Facilitated the entire training process whether onboarding new users, teaching existing users new features, troubleshooting, or writing documentation for LiveHive's support page. Created a full database of support documentation from the ground up including over 130 articles. Worked closely with QA.

Los Gatos, CA

Managed a team of training professionals, called Creatives, who facilitate group workshops and individual training sessions on a variety of software topics to customers. In charge of all logistics involved with training in the store, including scheduling and communicating with the greater leadership team about all upcoming events. Continually worked on.

Los Gatos, CA

Taught one on one training sessions on topics including Photos, iMovie, Pages, Keynote, Numbers, Final Cut Pro, and simply Getting Started on Mac. Also facilitated group training sessions by coming up with curriculum on the fly based on customers‘ goals. Adapted to different learning styles by using a variety of teaching techniques. Chosen for a Lead.

Los Gatos, CA

Repaired and enhanced customers’ experiences by administering mobile device technical support. Checked in and triaged appointments to enhance the efficiency of the Genius Bar.

Los Gatos, CA

Gave above and beyond customer service answering questions, presenting the best product solutions, creating owners, setting up devices, and teaching workshops.

Prepared and loaded equipment usually early in the morning, set up on-site at k-12 schools, and photographed hundreds of children a day.

Photographed department directors, employees, and action shots to use in videos describing each department in the Cal Poly Administration, edited videos, compressed videos for web.

Bfa, Art And Design, Photography, Cum Laude

Activities and Societies: NSCS, The Anthem: Cal Poly's Annual Poetry Slam

Master Of Science - Ms, Instructional Design And Technology