Dayna Jimenez Email & Phone Number

Seattle, Washington, United States

Under this capacity, I leverage industry best practices in opening hundreds of new checking and savings accounts, including helping members save thousands of dollars by switching their credit card balances to lower interest rates of cards in adherence to existing standards. Also, I am keynoted as an active participant in several internal councils and committees to partner and innovate with all levels of leadership. Recognized twice in early 2017 for excellence in memberservice (NPS), I assisted the back-office team during the beginning of 2020 by processing 100+ deferment requests from members. Lastly, I saved the financial institution $50K+ by detecting scams & fraud activities.My other duties and responsibilities:➛ Developed techniques to create a seamless flow of communication between front-office and back-office operations.➛ Designed and executed enhanced prevention strategies as well as the implementation of new fraud claim processes.➛ Traveled to 17 different branches within the BECU to assist with business operations and staff training, including maintaining composure, overseeing daily operation tasks, managing staffing levels, and reviewing daily quality assurance.➛ Rectified numerous escalated member interactions while working to diffuse situations by providing insight to misunderstandings, offering creative solutions, and asking for the member’s buy-in as necessary for client retention.

Anacortes, Wa

Working as a Universal Banker, I was highly accounted for handling teller transactions, informing customers of other products and services that meet their needs, and solving customer questions and concerns with warmth and a collaborative spirit. This includes building relationships with customers based on trust.My other duties and responsibilities:➛ Actively developed new business and expanded existing customer relationships, such as workplace banking and account opening.➛ Performed public address announcements and demonstrated comprehensive knowledge of retail product philosophy.

Whidbey Island, Wa

During my tenure as an Intelligence Specialist, I was awarded the Navy and Marine Corps Achievement Medal for the production and support for the classified training of 45 squadron aircrew in preparation for readiness for deployment efforts. Moreover, I assisted in the creation of 262 specialized intelligence briefs and 214 daily intelligence briefs to senior warfare commanders to perform analysis of area-specific source data to provide actionable intelligence products.My other duties and responsibilities:➛ Produced 40+ specialized briefs for the Afghanistan Presidential Election, Afghan Security Force Operations, and operations within Iraq; completed 24 5th Fleet regional overview briefs to enhance geopolitical awareness while transiting.➛Served as a custodian of classified documents while maintaining 100% accountability for over a thousand pieces of classified material, ensuring national security; analyzed intelligence information and maintained intelligence databases, libraries, and files.➛Tracked security clearances, isolated personnel reports, classified inventory, and trained completions for an average of 200 personnel.➛ Interfaced with a team of three to four (3-4) members to conduct research and disseminate intelligence presentations.