Dayna T Email & Phone Number

Gulf Breeze, Fl

Provide remote work offering administrative services. Troubleshoot customer accounts, resolve discrepancies, bill customers, and provide managerial support after relocating to another state. Before moving, oversaw day to day operations of office with staff of 12 for continuing education company by maintaining office systems and supervising staff. Often representing company as “face” of the office by interacting with customers and instructors by phone and email. Kept management informed by summarizing information and identifying trends. Prepared payroll, ordered supplies, and managed calendar. Applid stellar organizational skills in all aspects to include accounts payable, accounts receiving and working with CFO. Provided personal assistance to CEO of company with any needs to include screening phone calls, planning events and shopping for personal gifts. Filled in as Studio Manager and Private Events Manager as needed. Researched customer discrepancies or I.T. issues to maintain customer satisfaction. Provided historical reference by defining procedures for retention, retrieval, and disposal of records.

Rose Hill, Kansas, United States

Support the team by ensuring projects are moving along on time and on task. Book flights, hotels and rental cars for technicians traveling in and out of state. Update travel itineraries as jobs are modified. Receive shipments and apply in Sage/Peachtree system to submit invoices for payment and work closely with Controller. Log fuel receipts and mileage, enter and process expense reports and reconcile 15 credit card statements. Reorganize filing system and continually look for ways to improve the paper process. Help answer phone and route calls accordingly.

Derby, Ks

Process new accounts for water department using Incode/Tyler program. Provide customer service on phone, in-person, and through email. Troubleshoot accounts, research questions regarding city services and handle difficult customers. Upload documents to accounts using Laserfiche program. Enter all backflow reports into city database and mail out renewal letters. Responsible for daily balance of cash drawer, enter online payments, and reconcile cash, check and credit card receipts. Apply card payments to accounts online and with card machine. Process payments for new business registrations and organize paperwork for business manager.

Pensacola, Florida Area

Assist business entrepreneur in all aspects of office management. Showcase company as main point of contact for customers and inquiries. Process incoming orders to include obtaining payment information. Maintain confidentiality of customer’s personal information and payment details. Answer questions in detail about products to obtain customer satisfaction and handle discrepancies. Create and maintain monthly spreadsheet for highly detailed accounting and billing of products to include 26 colors produced at factory. Organize and process shipments. Collect payments on outstanding accounts and bill accordingly. Follow up with customer inquiries and send soliciting emails to current and potential clients. Assist with marketing and graphic brochures and flyers. Answer main phone line, route calls accordingly, screen calls and take messages. Saved company revenue by locating reputable companies to fix various on-site maintenance needs as well as bargained with new customer to save over $300 on advertising. Organize filing and sent out over 3000 emails to previous customers to assist with present needs. Create shipping labels through Fed Ex and USPS and monitor tracking and log into data entry. Submit paperwork and applications for trade shows, credit references, and online accounts. Attend trade shows out of state, assist in setting up and tearing down and all registration paperwork.

Royal Air Force (Raf) Lakenheath, United Kingdom

Earned high marks for the quality of classroom teaching and instructional materials used in teaching diverse subjects. Incorporated literacy, diversity, and technology across the curriculum, with individuals as well as cooperative learning. Taught general education students and individuals with learning challenges within a mainstreamed, inclusive classroom. Consistently commended for ability to redirect students exhibiting behavior problems by replacing disruptive, unproductive patterns with positive behaviors. Quickly became a “first-to-call” resource in current substitute teaching role, typically working four days per week. Personally requested by many full-time teachers to take over their classrooms during absences. Implemented teaching capabilities, flexible to instruct all school grade levels and subjects, followed lesson plans left by permanent teacher, promoted quality student performance, maintained fairness for all students, resolved conflicts, managed time and lesson plans wisely, and established working relationship with administration and staff. Available on short notice for temporary employment or long term as needed.

Mildenhall, United Kingdom

Processed paperwork for insurance, investment and banking applications. Maintained records, filing system and computer files. Made appointments and conducted phone follow ups. Filed, made copies, tracked client product orders, and followed through for any further action per company compliance. Scheduled Fed Ex pickups. Answered phones, assisted with evening seminars and biannual bazaars on RAF (Royal Air Force) Lakenheath and RAF Mildenhall bases annually to help promote company and financial opportunities available. Prepared for annual inspections and worked with stateside offices to resolve any issues that may arise. Flexible for various other duties.

Incirlik Ab, Turkey

Provided support services to children with disabilities in an educational environment. Assisted students in learning motor development. Observed and recorded student's behaviors and activities. Tutored students. Performed a variety of administrative tasks. Assisted handicapped students to and from school. Worked in classrooms as well as monitor students: on playgrounds, in classrooms, hallways, restrooms, and cafeteria during recess and lunch periods and during bus loading areas before and after school. Assisted students in their activities, ensured appropriate behavior, and observation of safety rules at all times. Instilled confidence and continually encouraged children to give their best.

Earned high marks for the quality of classroom teaching and instructional materials used in teaching diverse subjects. Incorporated literacy, diversity, and technology across the curriculum, with individuals as well as cooperative learning. Taught general education students and individuals with learning challenges within a mainstreamed, inclusive classroom. Consistently commended for ability to redirect students exhibiting behavior problems by replacing disruptive, unproductive patterns with positive behaviors. Quickly became a “first-to-call” resource in current substitute teaching role, typically working four days per week. Personally requested by many full-time teachers to take over their classrooms during absences. Implemented teaching capabilities, flexible to instruct all school grade levels and subjects, followed lesson plans left by permanent teacher, promoted quality student performance, maintained fairness for all students, resolved conflicts, managed time and lesson plans wisely, and established working relationship with administration and staff. Available on short notice for temporary employment or long term as needed.January 2009 - November 2009 in Incirlik, TurkeyOctober 2012 - PRESENT at RAF Lakenheath, United Kingdom

Assisted administration with various duties. Filed and organized past IEP (Individualized Educational Plans). Created and distributed monthly newsletter for all district secretaries. Performed duties requested by Superintendent as needed. Answered phones as a back-up to the front desk. Assisted customers and worked with parents to resolve discrepancies. Entered core data into district database (PowerSchool). Handled confidential information on regular basis and filed for payroll and accounts payable department. Updated informational channel graphic slides and maintained staff and student confidentiality.

Warrensburg, Missouri

Assessment and Testing Office with lateral cross to Career Services OfficeTesting Office: Responsible for scanning tests for various departments, proctored for and set up for various tests (Praxis, ACT, etc.), used discretion and enforced confidentiality regarding student test scores and information. Inputed data entry for spreadsheets, composed minutes and created agendas for department committee meetings.Career Services Office: Entered all job postings on website, set up new employers and students into databases, troubleshoot accounts, provided service to walk-in students and local employers, handled phone inquiries and strove for customer satisfaction. Schedule appointments for 5 office constants and rearranged as needed for unexpected appointments. Assisted with career fairs to include promotional items, needed supplies, and visual organization. Compiled monthly job count reports and spreadsheets for tracking purposes.

Processed accounts payable and receiving, bank deposits and paid employees. Submitted federal and state taxes annually, produced W-2s and assisted in audit. Performed internet searches for office products and supplies. Answered phone and assisted public with inquiries as well as handled any discrepancies. Created weekly bulletins and monthly newsletters as well as flyers and directories as requested. Scheduled nursery staff, produced monthly bulk mailings, and performed initial interview for any staff open positions.

Papillion, Nebraska

Entered classified ads and legal documents for 5 newspapers printed on a weekly basis through ACT publishing program, proofread for other staff members, provided customer service, applied warrants, compiled and mail affidavits, created Valentine promotional advertisement, answered three busy phone lines, and measured papers for postal expenses.

Greater Omaha Area

Temporary work in Omaha area at several different companies with answering phones, data entry of UPC codes, assigned purchase order numbers, filed, created spreadsheets, transcription, customer service, data entry, packaged shipments, & various other duties. Available on a moment's notice and flexible for full or part time.

Omaha, Nebraska

Managed front office, assisted applicants with necessary applications and tests for consultants to place in appropriate positions throughout Omaha area. Processed accounts receiving & invoiced clients, compiled all correspondence, placed classified ads, responsible for 5 phone lines & directed calls appropriately, answered five additional phone lines for shared office with a computer company. Assisted with data entry, ordered all office supplies, & updated past applicant’s files through research and contact.

Nevada, Missouri

Independently scheduled all surgeries for multiple physicians in multi-purpose calendar. Created database to record breakdown of surgeries for audits and hospital record submissions. Answered phones and entered laboratory requested blood work per physicians. Worked in stressful conditions to include mass casualties in the emergency department and assisted in patient admissions and patient reassurance until families arrived. Filed confidential documentation for surgical manager in continuously locked filing cabinet. Ran errands throughout hospital for surgical staff. Flexible for other duties as they arose.

Manager for office branch that was responsible for providing staffing needs to local employers. Performed interviews, reviewed resumes, and advertised in local newspapers for open positions. Collaborated with local supervisors to assess company needs and provided employees suited to specific positions. Evaluated companies with on-site assessments to provide employees with safe working environment acceptable to Manpower standards. Distributed paychecks on a weekly basis at office or on-site. Evaluated office secretary and provided valuable feedback. Visited other local Manpower branches and attended district meetings in Joplin, Missouri, office where supervisor was located.

Bachelor Of Science (Bs), Dean'S Honor Scholar, Human Resources / Psychology With A Business And Technology Emphasis, 3.1333 Gpa

Activities and Societies: Student Activities Club (President, Graphic Design Chair), Sigma Sigma Sigma Sorority (Housing Corp. Treasurer 3.

High School

Activities and Societies: National Honor's Society, Journalism Club, and Spirit Squad