Dayne Rhoades Email & Phone Number

Loveland, Colorado, United States

Loveland, Colorado, United States

Loveland, Colorado, United States

United States

Broomfield, Co

Leading Senior Technical Support Engineer. Consistently closed the most amount of service requests while maintaining a high level of customer satisfaction. I build relationships with my customer base and I am requested personally by customers I have worked with in the past. I am often sought after by my peers for my vast knowledge of the DIVA product line as well as technical knowledge in other connecting technologies.● Produced several virtual environments for the DIVArchive product suite. This allowed a test platform for use by all global support engineers to reproduce customer issues, validate upgrades, and patches. Contains the entire DIVArchive product line and test workflows including, DIVArchive 6.5, 7.1, 7.2, 7.3, 7.5, 7.6, DVAnet 2.3, DIVAdirector 5.4.1, DIVArchive Enterprise Connect 1.0, ● Maintained a physical lab for software\hardware testing including: Fiber switch, Domain Controller, Clustered Windows Machines, SL150 Tape Library, Dell PowerVault SAN storage, servers running Windows 2016, 2012 R2, 2008, KVM Switch, DIVArchive Product Suite.● Produced customer facing video training content to provide a more digestible way of in-taking product knowledge. Obtained knowledge management lead role. Continued to lead in knowledge management reviewing, publishing, and document creation.● Interfaced with hardware departments to crosstrain our product with supported technologies including ACSLS\SCSI connected Tape libraries & tape drives.

Broomfield, Co

Proven technical support engineer. Took on the role of subject matter expert in the DIVArchive product line. Directly interfaced with the development becoming an escalation path for Tier 1 personnel. Worked high visibility projects and service requests for top accounts.● Developed a training plan for the Linux release of the product. Worked with technical document writer to provide customer facing installation steps for the product.● Managed lab environments for all support teams internationally. Provided a training environment used by the support, training, and consulting teams.● Knowledge base publisher. Includes the review & publishing of over 500 KM documents.

Louisville, Co

Reliable Tier 1 support engineer. Quickly ingested the DIVArchive product and was able to work service requests at a level above current pay grade. Quickly promoted to a Tier 2 engineer.● Responsible for support, at a global level, for the DIVArchive product line. Supporting over 500 customers and closing over 300 service requests.● Patching and Upgrading DIVArchive Suite products.● High severity on-call engineer.

Uss Abraham Lincoln (Cvn-72) - Norfolk, Va

Lead Network Administrator. Supervised 3 network administrators in the overall maintenance and operation of the ships ISNS network. Always willing to train and educate new sailors on network operations. ● Led 15 sailors in completing hardware and software maintenance support for 1,800 workstations and 23 servers supporting ship’s company and 2 embarked staff units. These efforts improved combat readiness while supporting vital mission tasking.● Coordinated the removal of 12 critical Information Systems and the disposition of 1,000 broken or unusable assets in preparation for ABRAHAM LINCOLN’s 2013 Refueling Complex Overhaul.

Uss Abraham Lincoln (Cvn-72) - Everett, Wa

Supervised and consolidated NIPR (Unclassified) and SIPR (Secret) help desks into one cohesive unit. ● Lead 20 help desk technicians in the completion of over 4200 trouble calls. ● Trained and held boards resulting in 10 qualified technicians with administrative rights, increasing productivity and the resolution of NIPRNET trouble calls. ● Devoted over 40 hours in the creation of a Microsoft Access database which meticulously tracked divisional qualifications, evaluations, and personnel training goals. ● Established a hard drive replenishment program that saved the command $5,000 by repairing and re-utilizing faulty drives.

Uss Abraham Lincoln (Cvn-72) - Bremerton, Wa

Responsible for the administration and operations of all Integrated Shipboard Network System (ISNS) network servers. A motivated professional that seeks out difficult jobs. Mastered help desk operations and assumed the position of system administrator. Meticulous attention to detail. Standard Operating Procedures Petty Officer. ● Reviewed and corrected backup job templates decreasing backup times by 30% and ensuring the ability to recover critical data in the event of system or equipment failure. Routinely restored user data from previous backups. ● Created, organized, and updated over 20 SOPs (Standard Operating Procedures) for the new COMPOSE 3.5 server suite. ● Assisted in the placement of over 780 desktop computers, and associated peripherals. Installed 112 Cat5 Ethernet cables.

Uss Abraham Lincoln (Cvn-72) - Everett, Wa

Help Desk Resident Expert! Provided fault isolation and repair for more than 1,000 workstations, serving over 3,800 users. Recognized at the divisional level as the #1 help desk technician for three months in a row. ● Successfully worked to completion of over 550 trouble calls. ● Assisted in daily tape backups of over 30 servers, ensuring the ability to recover critical data in the event of system abnormalities or equipment failure. ● Successfully trained seven help desk technicians, increasing readiness by 65% and decreasing trouble call response time.