Dayne T. Email & Phone Number

New York, Ny, Us

I work primarily in Javascript fixing bugs and adding features to Zapier Integrations. I've had to work in Golang and Python to implement features also.My daily tasks are to review the list of bugs/features for a specific App and code solutions for them.

Help the highest-paying customers via email, chat (Zendesk), and one on one meetings to ensure they have the best and fastest experience possible. We own conversations with customers and make sure they get the first response within an hour. I help customers with technical and coding issues in both JavaScript and python. I also work with APIs and making communicate with them to help provide solutions to our customers with issues. I sometime build custom solution for customers using Javascript and my understands in Authentication (Oauth, Oauth2, API Key, etc.

United States

Responsibilities ranged from troubleshooting supporting users via FreshDesk, FreshChat and Zendeskwhile monitoring and supporting on Discord and Telegram. Introduced automation and facilitated in building and deploying tools that saves users time and stress. Constantly improved the support process toensure the company provides the best support possible

Manage Multiple telegram groups with over 100 thousand members eachEnsure the community understands the rules and is always engagedTake part in and lead AMA eventsResearch new ways to reach customersAssist with SEO and find bugs on the platformRelay community feedback to relevant internal stakeholders.Devise and implement community communication initiatives.Liaise with other departments to stay updated on new marketing initiatives, product and service developments, and to ensure brand consistency.Attend networking events or relevant industry workshops.Liaise with external agencies or journalists to ensure accurate brand representation.Analyze web traffic and relevant community metrics.Set, plan and implement social media and communication campaigns and strategiesProvide engaging text, image and video content for all social media and professional accountsRespond to customers in a timely mannerMonitor, track and report on feedback and online reviewsOrganize and manage events to boost brand awarenessCoordinate with Marketing, PR and Communications teams Liaise with Development and Sales departmentsBuild relationships with customers, industry professionals and journalistsStay up-to-date with digital technology trendsBuild Applications to help customersBuild Telegram bot in Python and Golang

Manage Multiple telegram groups with over 100 thousand members eachEnsure the community understands the rules and is always engagedTake part in and lead AMA eventsResearch new ways to reach customersAssist with SEO and find bugs on the platformRelay community feedback to relevant internal stakeholders.Devise and implement community communication initiatives.Liaise with other departments to stay updated on new marketing initiatives, product and service developments, and to ensure brand consistency.Attend networking events or relevant industry workshops.Liaise with external agencies or journalists to ensure accurate brand representation.Analyze web traffic and relevant community metrics.Set, plan and implement social media and communication campaigns and strategiesProvide engaging text, image and video content for all social media and professional accountsRespond to customers in a timely mannerMonitor, track and report on feedback and online reviewsOrganize and manage events to boost brand awarenessCoordinate with Marketing, PR and Communications teams Liaise with Development and Sales departmentsBuild relationships with customers, industry professionals and journalistsStay up-to-date with digital technology trendsBuild Applications to help customers

Port Of Spain

• Ensure that operating systems, relational database management systems, the batch systems, and on-line applications function reliably, efficiently and securely. • Create functioning scripts that save time for both front end and back end users.• Ensure access by internal/external parties to on-line applications is provided and maintained.• Ensure that installations and patches (fixes) of core software and utilities are up to date.• Ensure existing security and access policies to core programs, databases, and files via application management tools are maintained.• Ensure continuous functionality of disaster recovery (contingency) site concerning the continuous availability of the company’s core network and on-line services.• Provide guidance/direction in technology matters to other areas in the resolution of trouble reports, ensuring minimum downtime.• Perform quality control checks on newly implemented processes related to the core systems.• Investigate, recommend, plan and implement changes to existing production system jobs.• Research and recommend innovative hardware and software systems that will improve system and user efficiency which will enhance/improve customer service.• Maintain and develop operational documentation.• Perform acceptance testing for the Business Systems and Applications (new and existing).• Update live program files and software libraries.• Coordinate and assist internal and external parties in resolving operational issues.• Perform scheduled maintenance and upgrades.• Assist in training of users for new hardware and software systems and processes.

Troubleshoot hardware, software and networking systems. Make scripts to automate tasks and daily routines. Maintain and perform backup of Meteorological Data and Oracle Databases. Install, configure and manage Network Attached Storage (NAS). Install, configure and manage VMware ESXI and virtual machines. Manage and troubleshoot PBX system. Maintain various software applications utilized by the Meteorological Services Division. Monitor system-processing activities. Perform local and remote testing on equipment. Perform equipment repair. Train new users. Install, configure and manage Active Directory. Install, configure and manage Microsoft Sharepoint 2010. Act on behalf of the System Administrator at his vacation times.

Troubleshoots customer issues related to data and voice services up to Flow’s demarcation point (Flow’s equipment) Troubleshoots minor CPE (computer and router) issues Resolves service problems and selecting the best solution with inter related departments Provides product support for internal customers and fellow employees of Columbus Communications Trinidad Ltd – FLOW Problem solving in a manner that safeguards the organization and demonstrates sensitivity to meeting the customer’s needs.

 Provided technical support (hardware/software problems) to any employee that needed help Installed, configured and updated computer systems to ensure customer satisfaction Kept inventory list of I.T. equipment updated

Master Of Business Administration (B.A.), Business Administration And Management, General

Leadership, Succession Planning, Strategic Human Resource, Management, Strategic Management, Financial Management, Marketing Management.

Bachelor Of Applied Science (Basc), Computer Systems Networking And Telecommunications

Computer Software Engineering