Dayne T. Email & Phone Number

New York, NY, US

I work primarily in Javascript fixing bugs and adding features to Zapier Integrations. I've had to work in Golang and Python to implement features also.My daily tasks are to review the list of bugs/features for a specific App and code solutions for them.

Help the highest-paying customers via email, chat (Zendesk), and one on one meetings to ensure they have the best and fastest experience possible. We own conversations with customers and make sure they get the first response within an hour. I help customers with technical and coding issues in both JavaScript and python. I also work with APIs and making.

United States

Responsibilities ranged from troubleshooting supporting users via FreshDesk, FreshChat and Zendeskwhile monitoring and supporting on Discord and Telegram. Introduced automation and facilitated in building and deploying tools that saves users time and stress. Constantly improved the support process toensure the company provides the best support possible

Manage Multiple telegram groups with over 100 thousand members eachEnsure the community understands the rules and is always engagedTake part in and lead AMA eventsResearch new ways to reach customersAssist with SEO and find bugs on the platformRelay community feedback to relevant internal stakeholders.Devise and implement community communication.

Manage Multiple telegram groups with over 100 thousand members eachEnsure the community understands the rules and is always engagedTake part in and lead AMA eventsResearch new ways to reach customersAssist with SEO and find bugs on the platformRelay community feedback to relevant internal stakeholders.Devise and implement community communication.

Port Of Spain

• Ensure that operating systems, relational database management systems, the batch systems, and on-line applications function reliably, efficiently and securely.
• Create functioning scripts that save time for both front end and back end users.
• Ensure access by internal/external parties to on-line applications is provided and maintained.
• Ensure that installations and patches (fixes) of core software and utilities are up to date.
• Ensure existing security and access policies to core programs, databases, and files via application management tools are maintained.
• Ensure continuous functionality of disaster recovery (contingency) site concerning the continuous availability of the company’s core network and on-line services.

Troubleshoot hardware, software and networking systems. Make scripts to automate tasks and daily routines. Maintain and perform backup of Meteorological Data and Oracle Databases. Install, configure and manage Network Attached Storage (NAS). Install, configure and manage VMware ESXI and virtual machines. Manage and troubleshoot PBX system. Maintain.

Troubleshoots customer issues related to data and voice services up to Flow’s demarcation point (Flow’s equipment) Troubleshoots minor CPE (computer and router) issues Resolves service problems and selecting the best solution with inter related departments Provides product support for internal customers and fellow employees of Columbus Communications.

 Provided technical support (hardware/software problems) to any employee that needed help Installed, configured and updated computer systems to ensure customer satisfaction Kept inventory list of I.T. equipment updated

Master Of Business Administration (B.A.), Business Administration And Management, General

Leadership, Succession Planning, Strategic Human Resource, Management, Strategic Management, Financial Management, Marketing Management.

Bachelor Of Applied Science (Basc), Computer Systems Networking And Telecommunications

Computer Software Engineering