Dawn Baker Email & Phone Number

Birmingham, Gb

Various Uk Locations

Responsibilities Included· Leading large, complex projects, typically data centre, infrastructure, application, telephony, cloud & property projects, ranging from £1m to £8m.· Planning and evaluating activities and required outcomes to achieve project objectives.· Working with public and private sector clients across the globe.· Delivering to time, cost and quality. Ensuring project methodology, risk profiling, governance and financial management is delivered well on a day to day basis.· Mapping complex supplier relationship and stakeholder management.Skills Gained· Exceptional communication and interpersonal skills.· Proficient in leadership and team work.· Excellent project management ability.· Comfortable working under pressure in a target led environment.· Excellent ability to work independently and under own initiative.· Thorough time management, planning and scheduling skills.Impact and Accomplishments· On the Boris Bikes project additional capability was provided, enabling a 500% increase in on street hire terminals and bikes (3500 to 6000 to 18000)..· In 2012 my team was awarded the Serco Divisional Pulse Award for exceptional delivery on the Data Centre Power Refresh, Migration and Closure Project, with Infrastructure and Network Consolidation.

Birmingham, Uk

Responsibilities Included· Ensuring consistently high service delivery and a well-managed client relationship where opportunities for growth are identified and proposed.· Management of the commercial contract and technology services; driving service level agreements and monitoring KPIs.· Ensuring account profitability and delivery processes are cost effective and efficient.Skills Gained· Extensive knowledge of commercial contracts and SLAs.· Ability to think both tactically and long term when planning the direction of the contract.Impact and AccomplishmentsPage 2· Mentoring and developing new and junior members of the Service Delivery Team.· Supporting the move to Service Level Management via the introduction of ITIL.