Derek Baker Email & Phone Number

Plymouth, Gb

Plymouth, Gb

Exeter

Produce news stories, match reports, features and reviews regarding the Exeter City Football Club's academy, youth teams and players.- Attend academy games to produce a detailed match report for the club’s website and first team match-day programme- Responsible for proofreading and editing the copy to suit the style, word-count and target audience of each media platform- Develop and maintain excellent working relationships with the different departments of the club, including the Media team, Academy Manager and Academy coaches in order to gain exclusive information and breaking news throughout the football club

South West England

- Produce a weekly 500 word professional column for the regional newspaper, reporting on the latest news and updates from Exeter City Football Club and their Academy- Cover all forms of written content on a wide variety of football topics, including match reports and news stories, as well as the latest information and promotional material about the club- Utilise strong editing and proofreading skills to ensure the column is written in line with strict industry standards- Liaise with contacts at the football club and newspaper every week to discuss ideas and content for upcoming editions- Produce and edit the column within a pre-determined deadline to ensure the entire publication is printed on time

Newton Abbot, England, United Kingdom

- Produced product descriptions for a number of different sports products for sale on an online sports retail company- Played a key role in a five-person Copy team that delegated and took on tasks so all items up for sale had a high quality productdescription, that included their unique selling point and key features- Built up a knowledge and understanding of clothing, footwear and equipment across a number of different sports to a level where Icould produce highly descriptive and informative copy- Responsible for writing copy to suit the style, word-count and target audience for each product that went live- Developed and maintained excellent working relationships with different departments across the business to ensure that everyproduct was ready to be released on time- Translated product descriptions for the USA website, changing phrases and words to suit the American readership so that theycould understand items clearer

Plymouth, United Kingdom

- Delivered exceptional customer service and ensured a great customer journey, resolving complaints and issues when necessary.- Ensured compliance with: Health and Safety procedures, Responsible Gambling and Self-Exclusion Guidelines, Security procedures, Think 21 and Cost Control.- Maintained high shop standards, taking pride in the shop and ensured all colleagues adhered to the company uniform policy.- Ensured the shop was clean and a shop tidy was completed at regular intervals when on duty.- Ensured the Customer Service Assistants understood the company’s product offering, both in shop and online to enable them to have confident conversations with customers.- Supported the Shop Manager with the training and development of the Customer Service Assistants.- Had commercial awareness and understanding of how I could personally impact the shop’s profitability.

Plymouth, United Kingdom

- Maintained the knowledge of the company’s product offering at all times to enable confident interactions with customers.- Delivered great customer service by building up a rapport with customers and clients- Built strong relationships and communicated effectively- Self-motivated with strong organisational skills enabled me to react to different situations and circumstances that changed on a daily basis- A passionate team player who was willing to go above and beyond what is asked in order to meet targets and goals- Was capable of adapting and learning to develop my knowledge to deliver better service for the customers- Dealt with tough situations in a calm and professional manner

Plymouth, United Kingdom

Played a vital role in making sure Sainsbury's delivered the highest standards of freshness across a range of perishable goods. I was required to check codes to verify products are suitably fresh, taking action where it was needed, which included moving stock, rotating stock, price reduction, and waste disposal.- Required to make sure the highest standards of freshness was achieved- Checked codes on perishable goods - Rotated stock when necessary - Communicated to department managers and supported other teams - Committed to doing what’s right for customers - Developed a knowledge of products, stock control, merchandising and food safety - Communicated with a range of people at different levels

- Wrote articles on a wide range of sports which were produced from leads and ideas sent out to writers each week- Carried out extensive research to gain a fuller understanding of relevant news articles, stories and features- Produced new content and wrote it in a manner that was interesting and appealing to a general sports audience- Ensured work was completed to a high standard and within the agreed deadline

- Produced match previews for the upcoming weekend’s Football League fixtures- Ensured each article was written to a professional standard, and that the report was balanced, unbiased and fair- Actively researched content and information to guarantee that it was accurate and from a reliable source

- Wrote nine stories a week, reporting on any transfer news, injury updates or stories generated from press releases and press conferences from within the Football League- Showed exemplary attention to detail and thorough fact checking and research capabilities with each piece of written work- Ensured content was not only completed to a high standard but was also published on time without compromising on quality

Bournemouth, United Kingdom

This job entitled me to look after foreign children between the ages of 9-16 as they sought out to learn the English language within a summer school set up at Talbot Heath, Bournemouth.• Pastoral care – helped children settle and adapt to life in boarding houses. It was my responsibility to wake them up and put them to bed, oversee their personal hygiene, as well as answer any questions they may have had.• Activities leader – led a number of activities for the children, from sports such as football and tennis sessions, to activities such as helping run a summer fete and look after an art class.• Group leader – often took charge of a group of 6-15 students across many different locations without much difficulty. Most notably London, Portsmouth, Lulworth Cove. These trips were a mixture of shopping and sightseeing, and it was my responsibility to make sure everyone was safe and having a good time.• Coach leader – held a responsibility on a school trip to make sure 40-50 children were correctly on the bus I travelled on, as well as issuing necessary instructions ahead of the activity.• Money responsibility – Ran a Tuck Shop every other day where I handled money transactions correctly and efficiently. I also handed out student’s pocket money three times a week to the child’s request.

Plymouth, United Kingdom

In this job I had to work as part of a team to help cook and prepare a variety of food for the customers in the restaurant. This had to be done quickly, but to a high standard. As well as this being our main task, we also had to ensure the kitchen was kept clean, make preparations for the next shift, and wash up dirty crockery.- Learnt how to perform a task efficiently an to a high standard- Was able to be part of a successful kitchen team, which included individual responsibilities- Could work in different parts of the kitchen showing my adaptability- Would often interact with the public and was happy to help them with any troubling issues- Didn't question any of my superior's judgements and was happy to take orders

Plymouth, United Kingdom

In this job I had to distribute leaflets across a section of the city promoting the Mutley Crown Public House with their latest news, and deals on food and drinks.- Required to distribute a given number of leaflets- Help promote the Public House not just by leaflets but by word of mouth too

Plymouth, United Kingdom

This job put me in charge of all proceedings inside the Drake Circus Mall car park, helping customers with any difficulties they had with payments, finding car park spaces, or general enquiries. I would also have the final say on changing the direction of the traffic, as well as making sure the cars exiting the car park were operated in a smooth way.- Answered any customer queries to the best of my knowledge, or pointed them in the direction of someone who knew better- Was in constant communication with the mall Control Room to keep them updated with any situations- Was trusted enough with money to take cash payments and hand them in at the reception desk- Ensured all traffic was directed as smoothly as possible, both entering and exiting the car park- Showed customers the different methods of making their car park payments- Helped any driver stuck at a barrier

Ba (Hons), Sport Journalism

Education record