David Baxter • Pmp • Csm Email & Phone Number

Concord, North Carolina, United States

Managed the global portfolio for the company's product introductions and software implementations for a $1 billion-a-year revenue organization. The implementation span of control was 6 business units (NA, SA, EU, Asia-Pacific, KO, JA) operating in 51 countries supported by three software delivery queues. Direct report responsibility for the 3 functional leads for Project Management, Business Analysis, and Operational Readiness functions; dotted lines to 6 Program Managers to implement the products in each region with over 100+ resources engaged in delivery. 🎯 Strategic Leadership: Orchestrated the implementation of business solutions, resulting in a significant 20% boost in operational efficiency and a 15% uptick in client satisfaction.🎯 Operating Efficiency/Playbook: The company's expansion to new countries was unpredictable and plagued with service issues. Transformed introductions from ad-hoc silo events to an adaptable playbook for new market rollouts while continuing to deliver on North American projects. The recognized success redeeming Central America led to elevated responsibility for future program rollouts, resulting in groundbreaking profits in Asia (Japan), South America, Colombia, and Peru.🎯 Agility in Business Transformation: The company's operating model could not keep up with sales channel momentum and the flexibility required in the pipeline for delivery. Educated management on lean delivery practices, secured buy-off on approach, transformed from waterfall to agile (SAFE) practices and Kanban, resulting in a year-1 uptick of 14% reduction in project cycle time.🎯 Leadership and Mentorship: The company lacked formal mentoring or training programs for leadership. Track record of delivering success on increasingly tricky problems to solve resulted in becoming the go-to person for organizational coaching and mentoring, reporting to an executive on the Board of Directors as a direct extension of their reach to coach up-and-coming leaders.

Concord, North Carolina, United States

Oversaw the North American program delivery, adding $100 million Y-O-Y in incremental business value with 6 direct reporting project managers spanning up to 80 resources. Delivery evangelist and mentor to the team to support them in standards and guardrails for implementations to drive operational excellence and business growth. Proven track record in risk management, stakeholder engagement, and process optimization, leading to significant project delivery and performance improvements.✅Designed and implemented a comprehensive PMO strategy aligned with corporate goals, increasing program performance by 30% over two years.✅ Implemented project management best practices that improved on-time delivery rates by 20%, enhancing channel satisfaction and confidence in repeat product business.✅Leadership and mentoring leader of leaders fostered a collaborative environment that improved team productivity by 15% and reduced turnover by 10%.✅ Developed and executed a training program for project managers that enhanced their skills in agile methodologies and risk management, leading to a 25% increase in project success rates.✅ Streamlined project intake and prioritization processes, reducing project lead times by 25% and ensuring alignment with strategic business objectives.✅ Introduced a proactive risk management framework that reduced project risks by 40% overall, and mitigation strategies contained impacts resulting in fewer project delays and eliminating cost overruns.✅ Implemented regular stakeholder meetings and reports, increasing stakeholder satisfaction and project visibility by 35%.✅ Enhanced test planning and execution processes, reducing defects by 30%; improved overall project quality and reliability.✅ Implemented automated testing tools and techniques, resulting in a 25% reduction in the test cycle and faster speed to market.

Concord, North Carolina, United States

Servant leader in the Global Project Management Office (PMO) responsible for aligning program delivery work with the talent to accomplish it. This includes validating the business cases, drafting charters, grooming the product backlog, assessing the mix and leveling of resources, and planning and implementing the work.➡️ Lead team of 30+ professionals on over 50 projects a year; 96% on-time delivery rate and 90% client satisfaction score.➡️ Implemented agile process improvements that reduced project costs by 15%, resulting in annual savings of $700,000.➡️ Developed and executed risk management plans, reducing risks by 30% for successful project completion.➡️ Streamlined resource allocation processes, improving productivity by 10% and reducing resource conflicts.➡️ Nurtured robust relationships with stakeholders, leading to a significant 40% increase in repeat requests for PMO assistance and the elevation of the PMO to a strategic position within the company.➡️ Spearheaded a comprehensive transition to Agile methodologies across the organization, including SAFE, Scrum, and Kanban. This initiative resulted in a 35% reduction in project lead times and a significant increase in team collaboration.➡️ Delivered 100+ API integrations, enhancing system interoperability, improving data flow efficiency, and supporting business automation efforts.➡️ ERP Implementations: Successfully managed end-to-end ERP implementations for Workday and Salesforce, ensuring seamless deployment, user adoption, and process optimization.

Farmington Hills, Michigan, United States

Managed small to medium-sized projects within North America and Europe. Coordinated project activities in Microsoft Project and Excel, tracking progress and ensuring projects adhere to timelines and budgets. Provided day-to-day support to IT across multiple stacks of systems, facilitated project meetings, and maintained communication with stakeholders. Grew knowledge of both traditional and Agile methodologies, achieving my PMP and CSM certifications. Skilled in operational readiness, conflict resolution, and supporting senior project managers, contributing to project success and development of delivery practices within the organization.Project Execution: Managed 40+ projects with budgets ranging from $100K to $2M, achieving a 90% on-budget delivery rate.Quality Improvement: Introduced quality control processes that improved project quality by 15%, reducing rework and enhancing deliverable standards.Team Leadership: Led cross-functional teams of up to 10 members, mentoring junior staff and fostering a culture of continuous improvement.Client Relations: Maintained strong client relationships, contributing to a 30% increase in client retention and referrals.Process Enhancement: Identified and implemented process improvements, reducing project cycle times by 20% and enhancing overall efficiency.API Integrations: Facilitated API integrations, supporting seamless system connectivity and improving operational efficiency.ERP Implementations: Led comprehensive ERP implementation projects for Workday and Salesforce, delivering robust solutions that enhanced business operations and performance.

Washington Dc-Baltimore Area

The leading provider of global Demand Signal Repository (DSR) software and predictive analytics solutions, eight-time winner of the Consumer Goods Technology magazine Readers’ Choice Award in “Demand Data Analytics. Gathered client business requirements, negotiated contracts, established budgets, and delivered to the customer's needs. Led successful enterprise-level MicroStrategy and Data Warehouses implementations for Bristol Myers Squibb and Delmonte Foods. Guided these projects from inception to completion, ensuring timely delivery and adherence to budget constraints. Secured long-term support agreements as a testament to the work done on the project.

Pontiac, Michigan, United States

Human Resource Outsourcing Software as A Service (SAAS) Provider for Fortune 500 clients looking for efficiencies in tuition assistance plans (TAP), government regulatory compliance, eLearning, and Learning Management Systems. Defined solutions, prepared proposals, negotiated contracts, drafted statements of work, executed agreements, and led cross-functional teams to design and implement a hybrid of software and human resource capital to regularly provide efficiencies, saving between 20 – 40% of operating budgets. The ability to analyze problems and quickly size up them up, define the best solutions, and grow client relationships transformed my delivery team from four direct reports into an organization of over 100 employees running one-third of the company's operations, reporting directly to the COO. One of the standout achievements during that time was generating $23.5 million in annual operational savings for a leading automotive company by restructuring business processes and implementing automation initiatives.

West Bloomfield, Michigan, United States

An incubator of software-based product innovation solutions with a specialty in e-commerce solutions. Drafted business plans and proposals, sought out funding, set plans, onboarded teams, and delivered software to meet client needs. Implemented cutting-edge online sweepstakes and gamification platform. Our solution slashed their time to market to incubate the product by 60%, delivered $10 million in sales on a $1.1 million budget, and cut direct labor costs by 70%. My contributions included developing a winning proposal for investor funding, crafting specifications, orchestrating project plans, assembling a team of 12, rallying resources, and motivating the team to meet targets.

Warren, Michigan, United States

Two-time award winner of the best advertising agency in the Midwest with a Fortune 500 client list. Member of the Interpublic Group of companies and internet pioneer. Held a business transformation position to develop a brand within the company for digital products, develop software products to support the brand, and integrate those software products into multi-channel advertising campaigns and programs for clients. Member of a small, agile team of six nicknamed tdah! that took digital revenues from $0 to $25 million in just one year. We also helped land over a half billion in new business contracts (we won several awards, including one for GI chat that became foundational for military recruiting and staying in touch with loved ones overseas)

Detroit, Michigan, United States

CPG company. The fourth largest domestic beer brewery with 15 million barrels a year in production, personally managed product introductions and operations, implementing $300 million in new products for eight regional breweries serving 24 countries. Assessed proposals, drafted proformas, defined implementation approach, assembled resources, verified pre-production runs, and supervised resources responsible for promotion and fulfillment operations.

Roseville, Michigan, United States

Responsible for end-to-end store operations with 4 direct reports, driving $300K annually in net profit from operations. Increased sales by 15% by improving patient outcomes, driving loyalty, and minimizing churn.

Buffalo, New York, United States

Achieved the highest dollar volume of dedicated line business communication services in the Buffalo Office by establishing a customer base and cultivating those relationships for incremental sales.

Buffalo, New York, United States

Worked my way through business school by also learning the skills of an optician as an extracurricular activity. Challenged and passed the NY State Board of Opticians exam through self-study and apprenticeship, bypassing the traditional track of two years of community college with 1 year of apprenticeship afterward.

B.A., Economics

Bachelor'S Degree, Economics

Activities and Societies: PI Sigma Epsilon

Bachelor'S Degree, Economics