● Manage day-to-day general office tasks: maintaining inventories, arranging catering/events● Accounting/financial/banking functions: reconciling credit card transactions, processing expense and commissions reports, and invoicing● Human resources management for small edtech office of 18: onboarding, benefits coordination● Support of sales team, including preparing proposals, quotes, and contracts; responding to RFQs

Primary responsibilities included proofreading and copyediting all client materials for style and consistency; IT operations for a Mac-based creative office, including proactively initiating upgrades, overhauls, and research; inside project management for account executives-at-large; coordinating freelance creatives for special projects; accounts receivable and billing; and overall office operations for staff of 12, spanning all clients and functions. I also handled day-to-day operations of a business card and stationery program, and consulted on overall program operations. I have experience in print and online ad placement, as well as coordinating magazine ad traffic. I was also the project manager for a holiday card/catalog program for eight years.

-Supervised front office team of 20 front desk staff, bell staff, and PBX switchboard operators-Supervised shift for all front office operations in absence of managers-Created weekly schedules for front desk staff-Resolved customer service issues and special requests-Earned People Pleaser award for customer service October 1995