At Goldstar Learning, we provide educational technology solutions for teachers and administrators at K-12 schools to create and manage assessments, deliver assessments to students, and meaningfully report on performance and leverage data to directly influence teaching and improve learning. As project manager and business analyst, I work with across teams to focus our efforts and clarify priorities, to build and ship valuable features regularly and within scope, to maintain the standard of excellence our users have come to expect in our existing solutions, and to ground everything we build in solid pedagogical values. I have a special interest and lead our work in User Experience (UX) design and implementation, as well as maintaining Agile values and striving for an iterative, reflective, and continually growing and leaning work environment.

—Manage client projects for multiple Scrums project teams building software applications, web apps, and web sites, in addition to technology consulting services. —Communicate directly with clients and stakeholders to gather requirements, define user experience and design, craft artifacts to guide the development process, and validate implementation. —Create and execute project plans, change orders, agendas, and status reports.Balance day-to-day operational aspects of projects and scope with business needs, budgets, and timelines. Minimize project risk, continually evaluate priorities, and maintain realistic expectations internally and externally.—Drive adoption and successful implementation of Agile/Scrum processes for development.

Video production and media development. Creative short subject, promotional, and event videography. Creative media, web, and marketing development.

I helped build web-based software solutions to benefit the animal welfare industry, helping animal welfare organizations better serve their communities and find forever homes for thousands of animals every day.—Project lead for flagship PetPoint Animal Welfare Data Management System web-based software application. Managed major overhaul to user experience (UX) and interface (UI) released as PetPoint 5.0. —As Scrum Master, transitioned product development team to Agile/Scrum process.Gathered and analyzed stakeholder, enduser, and client organization data to define business needs, translate into user stories, and write acceptance criteria/requirements.—Designed software solutions—including wireframes, mockups, functional prototypes, specifications, and documentation—to meet development and product goals.—Partnered with customer support, marketing, and sales teams to successfully implement and launch new solutions to market.—Performed pre-release and post-deployment QA and acceptance testing.

—Developed comprehensive curriculum for animal welfare management software users. Wrote, produced, and provided voiceover for multimedia online learning courses. —Integrated learning management system (Intellum Exceed) for onboarding and advanced training of endusers. Managed technical scope, objectives and strategy, staffing requirements, budget, risks, contingency plans, and allocation of resources.—Performed internal and external beta testing of elearning courses. Collected feedback and data analytics for continual iterative improvement.—Reduced live training load and minor support incidents, leading to greater operational efficiency of client facing teams.—Speaker & Workshop Leader: PetPoint Summit annual user conference, 2011-2014.

—Produced extensive library (>100) of training videos for users of PetPoint software. Wrote and maintained online software manual and help site.— Managed internal technologies. Provided technical support for software users and staff.—Developed and provided internal/external support for web APIs for PetPoint software.—Contributed front-end web development for software and marketing departments.

—Developed and taught units on current and classic literature. Provided tutoring and independent reading support.—Trained in International Baccalaureate curriculum framework and teaching methods.—Taught extracurricular sessions in Improv Theatre skills.

—Taught 7th & 8th grade language arts (120 students). —Developed Common Core standardized units for novels "Maus," "The Outsiders," and "Ender’s Game" incorporating multimedia aspects and differentiated assignments to meet learning needs and styles.—Facilitated targeted review sessions for ISAT testing preparation.—Supervised three-day, two-night 7th grade camping field trip.—Participated in formal and informal parent/teacher conferences.

Brought web development in-house and re-coded corporate website to reflect current HTML/CSS/Javascript standards. Integrated Content Management System (Wordpress). Improved user experience design for customers, including the design/development of customer account management portal. Coded/managed HTML marketing emails with tracking. Managed Google Analytics account and reporting.

Lead writer/editor for company press releases, website copy, customer communication & company marketing email messages, white papers, software documentation & FAQs, and internal operations documents. Developed multimedia customer training resources, including on-site training, remote presentations, and web videos. Produced presentations for company executives.

Provided telephone, email, and in-person support for video conferencing software customers. As head support technician through 2008, served as primary customer contact and delegated issues to support team. Created online support resources, assisted in development of internal support ticket tracking system, and helped with integration of Salesforce.com for operations. Installed video conferencing systems and provided new user training and support.

Retail sales at Apple Store, North Michigan Avenue in Chicago, IL.

Assistant Store Manager. Piper's Alley (24 hr. store), Chicago, IL.