• Leads strategy for support of government business clients account management, growth, and acquisition• Serves as a point of contact for accountability, issue escalation/resolution, and product implementations• Reviews key market data to identify industry and competitive trends affecting strategic account stakeholders• Creates critical client strategy, goals, and objectives and delivers executive presentations with key recommendations• Drives lifecycle ownership of assigned accounts, ensuring a high degree of satisfaction and continued renewal

• Set account strategy and leads cross-functional team members responsible for servicing product segment clients• Communicated directly with key client and internal executive leadership on progress of strategic initiatives• Identified and architected solution integrations critical to driving client market differentiation for integrated products• Advanced internal corporate strategies for delivering innovative and opportunistic product solutions for clients• Defined scope and oversees the performance of consultants on core client and internal project initiatives• Drove lifecycle ownership of assigned accounts, ensuring a high degree of satisfaction and continued renewal

• Drove internal corporate strategies for delivering innovative and best in class incentives solutions for clients• Managed team members responsible for servicing incentive clients• Collaborated with account/sales members to present and solution for client needs across the organization• Defined scope and oversaw the performance of consultants on all core client and internal project initiatives• Created strategic recommendations for core client strategy, goals, and objectives and delivers presentations based on recommendations

• Identifies and drives revenue opportunities for all services enhancements and cost-savings opportunities in delivery of services• Creates strategic recommendations for client strategy, goals, and objectives and delivers presentations based on recommendations• Manages overall responsibility for all client projects, with a focus on enhancing operations and quality assurance• Creates scope and oversees the performance of consultants on all client and internal project initiatives• Administers all contract and financial deliverables required under master services agreement• Communicates directly with all key client personnel and internal executives on status of client relationship

• Defined scope and captured client needs to create documentation for developing software solutions• Worked with technical staff and product managers to define achievable means of delivering functionality for client goals• Managed project deliverables according to defined timelines and triaged risks arising during project execution• Analyzed client operations to precisely align resources with desired strategy, goals, and objectives • Collaborated with account executives and sales teams to identify revenue opportunities for service enhancements• Communicated directly with client product managers and business directors on the in-progress status of projects

• Project manages system integrations and supported companion solutions including Interactive Voice Response (IVR) and custom card programs• Acts as a product expert and assists clients in achieving maximum ROI through consultation, training, and analysis• Maintains positive client relationships and continuously seeks opportunities to increase customer satisfaction and deepen client connections• Provides pre-sales and implementation support to the sales team and implementation manager through product demonstrations and system setup assistance

• Managed development teams across several projects and prioritized features for each product build• Defined scope and captured client needs to create documentation for developing software solutions• Reviewed applications to ensure adherence to requirements and to root out bugs during development• Drove client communication throughout the project life, from kickoff meetings to user acceptance testing• Analyzed client operations to precisely align resources with desired strategy, goals, and objectives • Performed in house legal functions in all needed areas, including contracts and intellectual property

• Represented clients across a broad range of industries, including Software and Social Enterprises• Protected clients’ core business functions through comprehensive service agreements and intellectual property licenses intended to maximize transaction value and limit client risk• Created customized contracts that enabled clients to directly provide novel products and services or to engage in unique collaborations that tapped into new and emerging markets• Directed intellectual property responsibilities of clients by registering trademarks and copyrights and by creating original website terms of use and privacy policies

• Managed Volunteer Lawyers for the Arts, a program focused on providing direct legal and education services to indigent artists and cultural organizations in Massachusetts• Performed in house legal responsibilities and direct representation of artists and cultural entities in areas of law including contracts, copyright, employment, leases, legal entities, and trademark• Crafted original legal intern training manual and development program focused on applied legal research, transactional practice skills, time management and task prioritization• Presented content for arts and legal education programming, including IP for Artists and Teen Art Law

• Counseled artists on legal issues including intellectual property rights, free speech, and estates• Advised arts and cultural organizations on internal operations and external delivery of services

• Conducted legal research and document review on legal precedent for Bloomberg Project

• Prepared pretrial pleadings and dispositive motions, including summary judgments, for cases at trial• Enforced arbitration through writs of certiorari to appellate courts and arbitration joinder orders• Compiled court-ordered discovery responses from over 30,000 emails and several dozen bankers boxes• Helped assemble team of expert witnesses to support several associated firms in defense of case