Kellie Doyle Email & Phone Number

As the Director of Client Service, I directly led and managed a team of 15+ client service managers. I worked closely with the CEO and COO to develop the organizational structure and internal operations while continuing to manage key accounts. I created effective training and onboarding programs to ensure new team members received a positive new hire experience as we transitioned to 100% remote operations.

I was the point of contact for 10+ accounts, including the company's largest client. I was responsible for the overall health of the accounts, including developing strategy, defining project scopes and objectives, and predicted necessary resources to effectively manage goals. I regularly met with key stakeholders both internally and externally to communicate KPIs, financials, and inform decision making. ● Defined the projects’ scopes and objectives, predicted necessary resources to effectively accomplish goals

Orlando, Florida Area

As an account manager, I was the point of contact for 15 client accounts, totaling over $1m annual revenue. I served as a project manager, delegating tasks across multiple departments to fulfill clients' needs and resolve client inquiries and issues under continuous deadlines.

Knoxville, Tennessee Area

Random Acts of Flowers (RAF) is a national nonprofit that improves the emotional health and well-being of individuals in health care facilities by delivering recycled flowers and personal moments of kindness.The RAF team and hundreds of volunteers operated in 5 cities across the country, rescuing flowers before they were discarded from weddings, special events, grocery stores and wholesale florists. Volunteers broke them down into their core elements, composting what couldn't be used and built beautiful floral arrangements, repurposing the flowers. The organization has served over 250,000 individuals in healthcare facilities to-date. Recycling Flowers... Delivering Hope and Encouragement.My Role:Led the ground-up development of the organization with CEO, cultivating relationships with over 50 community partners including healthcare facilities, floral companies, and volunteer groups. Built critical operations components (e.g. CRMs and databases) and in absence of a formal HR department, managed the hiring and training processes.• Replicated the nonprofit organization in 5 cities across the country, cultivating relationships with community partners and setting up the facilities• Directly managed 5 program teams across the country• Created Standard Operating Procedures (SOP) to ensure continuity on brand and service delivery• Implemented several software systems to better manage donors, volunteers, and mission data• Hired, on-boarded, and trained new hires

Coordinated staff activities and attended meetings on behalf of the CEO, managing tasks related to the early development of agency operations.

Knoxville, Tennessee Area

Start-up online promotional company focused on partnering with non-profit organizations. Led non-profit outreach efforts, creating and executing strategies aimed at building partnerships with non-profit organizations, including creating marketing materials and facilitating partnerships between businesses and non-profit organizations.• Successfully organized the community’s first Nonprofit Expo, bringing together eight local agencies and over 1,000 community members.

Ba, International Affairs

Activities and Societies: World Affairs Challenge, Family Learning Center, Boulder Reads!

Spanish, International Affairs