Darren Beason Email & Phone Number

Omaha, Nebraska, United States

6060 Coventry Drive Elkhorn, Ne 68022

• Administration of the McAfee suite company wide for 5000+ end user computers and servers. McAfee modules included - DLP (Data Loss Prevention) , HIPS (Host Intrusion Prevention System), Hard drive encryption, FRMP (File and Removable Media Protection), Threat Prevention, SAAS cloud managment, and Web Gateway administration. • Designed and created the corporate windows system image for all computer devices. • Designed and created the SharePoint internal site for the 50+ Desktop team… Show more • Administration of the McAfee suite company wide for 5000+ end user computers and servers. McAfee modules included - DLP (Data Loss Prevention) , HIPS (Host Intrusion Prevention System), Hard drive encryption, FRMP (File and Removable Media Protection), Threat Prevention, SAAS cloud managment, and Web Gateway administration. • Designed and created the corporate windows system image for all computer devices. • Designed and created the SharePoint internal site for the 50+ Desktop team members to aid in collaboration and technical document sharing.• Daily scans of network and computer vulnerabilities using Kenna and Qualys. Vulnerability remediation using IEM BigFix and McAfee. In some cases whitelisting false positives via Archer Show less

Omaha, Ne

• Saved both end users and deployment staff up to 15 minutes per deployment and ensured accuracy, designing and implementing web-based mobile device “Terms of use” for tracking, security, and legal purposes. • Prioritized Remedy queue with determining factors, such as “effecting patient care” and established service level agreements (SLA’s), ensuring all customers needs were met or exceeded and nothing fell through cracks. Focused on outstanding communication throughout entire repair… Show more • Saved both end users and deployment staff up to 15 minutes per deployment and ensured accuracy, designing and implementing web-based mobile device “Terms of use” for tracking, security, and legal purposes. • Prioritized Remedy queue with determining factors, such as “effecting patient care” and established service level agreements (SLA’s), ensuring all customers needs were met or exceeded and nothing fell through cracks. Focused on outstanding communication throughout entire repair process.• Maintain personal vehicle and mobile inventory, tracking expenses and logging all incidents through Remedy ticketing system. Show less

Omaha, Ne

• Designed and facilitated training for new user laptop orientation, generating fewer tickets and resulting in better utilization of equipment.• Delivered continuing assistance with helpdesk for advanced learning, achieving new hires competence quickly on hospital and clinic software and hardware, easing tension with new hires, and assisting in employee retention.

Omaha, Ne

• Took an average 187 more calls per shift and increased first call resolutions from 72% to 94%, designing and implementing FLOW documentation to create better solutions for handling increased hold times and call volumes. • Mentored team members by reviewing recorded phone conversations, eliminating “he said/she said,” getting to the root of issues quickly, and leading to higher staff retention. • Served as Service Desk Express “Magic” administrator, coding new and changing SLA’s into… Show more • Took an average 187 more calls per shift and increased first call resolutions from 72% to 94%, designing and implementing FLOW documentation to create better solutions for handling increased hold times and call volumes. • Mentored team members by reviewing recorded phone conversations, eliminating “he said/she said,” getting to the root of issues quickly, and leading to higher staff retention. • Served as Service Desk Express “Magic” administrator, coding new and changing SLA’s into system for accurate triggers and reporting. Show less

Greater Omaha Area

• ConAgra – Re-imagined and installed user-specific programs for over 300 laptops, enabling users to be on most recent operating system versions for patching and security and ensuring laptops were at peak performance for increased productivity.

Omaha, Ne

• Increased total detention income over $40K annually, designing tracking system that tallied and billed consignee for lost time. • Created and maintained http://www.merittransco.com website to process “real time” driver applications over secure web-submission form, ensuring all trucks had the best drivers on the road.• Planned and executed complete renovation of server room, resulting in sustained 100% uptime on 5 servers.• Finalized administration of ACD Phones, allocating and… Show more • Increased total detention income over $40K annually, designing tracking system that tallied and billed consignee for lost time. • Created and maintained http://www.merittransco.com website to process “real time” driver applications over secure web-submission form, ensuring all trucks had the best drivers on the road.• Planned and executed complete renovation of server room, resulting in sustained 100% uptime on 5 servers.• Finalized administration of ACD Phones, allocating and renaming extensions and moving hard lines, enabling management to change seating arrangements “on the fly” for increased productivity, and allowing for individual phone numbers to remain with respective dispatcher regardless of seating arrangment. Show less

Omaha, Ne

Marine Corps Base Camp Pendleton

2 Year - Accelerated Program, Computer Science

Education record

 Certifications - A+, ITIL, Creighton University Computer Science (Omaha, NE)  Applied Computer Science, including Programming 1 &.