• Subject Matter Expert for proprietary applications related to the travel industry.• Onboarding new clients into various proprietary solutions, including mobile applications.• Process and provide daily calculations on savings for clients and Adelman.• Research and support client travel issues utilizing Sabre and Concur as well as proprietary mobile applications.• Maintain direct communication with Quality Control, Information Systems, Development and Senior leadership.• Create and maintain process documentation.

Implement new Internet Banking products and applications to client base.• Ensured products met or exceeded client expectations. Excelled at gathering feedback and requirements; communicating needed changes to development team; and overseeing seamless, high-quality rollouts to on-time and on-budget conclusion.• Monitored projects on an ongoing basis, evaluating progress and quality, managing issue resolution and taking corrective action as necessary.• Plan and schedule project timelines and milestones• Developed project plans identifying key dates and resource requirements for the following projects including internet banking, electronic statements, image retrieval, mobile banking for consumer and commercial clients and external transfers

Provide support to Cash Management software, Retail Online Software, eStatements, Billpay and various eBanking Products.Manage client issues and resolve in a timely manner with ideal professionalism.Proven customer satisfaction.Ability to resolve client issues in a timely manner.Computer troubleshooting skills.Provide a calm demeanor in stressful and time sensitive situations.

Manage customer service, collections team and back office operations.Continued supervision of Customer Service and collections with added back office operations teamIntegral part in merging of 2 departments into 3 quality teamsAssigned team leads and team tasks to department, monitor and develop skills of personnelWork with Law Enforcement on fraudulent activity including subpoena’s

Administered Novell, NT, VIP and MS Exchange software. Served as an end-user support specialist and managed company intranet. Routinely updated software.Resolved numerous Technical support issues on a daily basis while producing an extensive internal customer following.Educated in the Nautilus COLD Storage/Scanning software program.Trained associates in various programs including Microsoft Excel, Word, Outlook and Nautilus.Created and maintained Intranet site, containing over 30+ pages.President of the Quality Assurance Committee for 2 years, which involved organizing events, employee/family interactions and working with internal and external contacts.

Assisted in creating, plotting and printing Marketing materials Primary contact and coordinator for West Bend Savings Bank's entry into the West Bend Downtown Associations Main Street Program (placed 2nd in this Beautification Contest). Lead contact for promotional itemsOperate Customer Relationship Management software for marketing purposesAssisted in organizing the 75th Anniversary Gala for West Bend Savings Bank

Customer service, retail, billing and various other pc tasks.

Work with a team to process daily work flows of back office operations.Enter data and organize file system using Lotus, Excel and Word Balanced multiple accounts on a daily basisManaged and balanced 6 ATM machines daily, created and implemented spreadsheets to calculate ATM balancingBack office operations including data entry of account/customer information

Perform tasks to encourage and promote banking productsResolved customer service issues and cultivated customer relationships Cash handling and account managementOpened bank for business and secured bank at closingGenerated repeat customers and resolved customer complaints Balancing customer accounts as needed