Technical Solutions Manager
Current
Sep 2021 - Present
AeroLeads people directory · profile
David H. Email & Phone Number
Solutions Development Professional, Customer Experience Leader, Digital Product Owner and Technical Solutions Manager
at
T-Mobile
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Solutions Development Professional, Customer Experience Leader, Digital Product Owner and Technical Solutions Manager
Location
Charlotte, North Carolina, United States
Company size
Who is David H.? Overview
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Quick answer
David H. is listed as Solutions Development Professional, Customer Experience Leader, Digital Product Owner and Technical Solutions Manager at T-Mobile, a company with 77533 employees, based in Charlotte, North Carolina, United States. AeroLeads shows a matched LinkedIn profile for David H..
David H. previously worked as Technical Solutions Manager at T-Mobile and Senior Manager, Detailed Billing Design at Charter Communications. David H. holds Student, Information Systems from Strayer University (Nc).
Company email context
Email format at T-Mobile
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T-Mobile
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Profile bio
About David H.
Award winning management professional with 26+ years of telecommunications industry experience in the areas of online technical communications, customer experience, digital service, billing design, web development, marketing, operations, public and government affairs, customer services for both residential, commercial services and team leadership.
Current workplace
David H.'s current company
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T-Mobile
8 roles · 21 years
David H. work experience
A career timeline built from the work history available for this profile.
Senior Manager, Detailed Billing Design
Jul 2019 - Sep 2021
Senior Manager, Digital Service & Customer Experience
- Driving customer experience design to support the end-to-end experience for all channels and customer segments. - Creating and visualizing customer personae and map client journeys across and throughout the lifecycle, assessing the current state experience, capturing touchpoints and highlighting areas of friction.
Nov 2017 - Jul 2019
Senior Manager, Interactive Care
Jun 2016 - Oct 2017
Senior Manager, Alternate Care Channels
Improved direction and management of the customer facing contact and content via the commercial eIVR application and online channels such as customer support content, service portals, agent email channels and live agent chat platforms. Improved caller identification rates to over 70%, from 50%. Improved call flow to determine purpose of call within 20 secs.
Dec 2013 - May 2016
Web Manager
Successfully launched new business class site. Managed site content for multiple source websites. Manage and prioritize TechNo backlog for enhancements requests. Documented and author epics and user stories to define requested enhancements and platform updates. Provided product management support on DFAF and Adobe CQ5 web platforms. Collaborated with.
2011 - Dec 2013
Senior Web Producer / Business Analyst
Provided product management support on web platform. Led high performing team and provided strategic direction which enabled team to meet and exceed organizational goals. Experienced working with internal customers and external vendors to solicit and coordinate deliverables on multiple projects. Assumed business analyst responsibilities on the.
2005 - Dec 2010
Division Webmaster
Designed, development, deployment and maintenance of five divisional Internet websites and one intranet site. Managed all web server and database administration. Led high performing team and provided strategic direction which enabled team to meet and exceed organizational goals Successfully developed and deployed web based solutions for retail partner's.
Sep 1999 - Oct 2005
Team & coworkers
Colleagues at T-Mobile
Other employees you can reach at tmobile.com. View company contacts for 77533 employees →
FZ
Felix Zapata
Colleague at T-MobileMercedes, Texas, United States, United States
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AM
Anna Maria Carlessi
Colleague at T-MobileInzago, Lombardy, Italy, Italy
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RB
Rasool Bahaadini
Colleague at T-MobileIran, Iran, Islamic Republic Of
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LR
Lucas Rivera
Colleague at T-MobileCorpus Christi, Texas, United States, United States
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VR
Victor Reza
Colleague at T-MobileEl Paso, Texas, United States, United States
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AA
Aartik Agarwal
Colleague at T-MobileMumbai, Maharashtra, India, India
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YA
Yvonne Armour-Sigars
Colleague at T-MobileWesley Chapel, Florida, United States, United States
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MK
Megan Keeney
Colleague at T-MobileColumbia, Pennsylvania, United States, United States
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PK
Paul Kashefska
Colleague at T-MobileUnited States, United States
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AD
Andrew Dixon
Colleague at T-MobileLas Vegas Metropolitan Area, United States
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Felix Zapata
Colleague at T-MobileMercedes, Texas, United States, United States
View →
AM
Anna Maria Carlessi
Colleague at T-MobileInzago, Lombardy, Italy, Italy
View →
RB
Rasool Bahaadini
Colleague at T-MobileIran, Iran, Islamic Republic Of
View →
LR
Lucas Rivera
Colleague at T-MobileCorpus Christi, Texas, United States, United States
View →
VR
Victor Reza
Colleague at T-MobileEl Paso, Texas, United States, United States
View →
AA
Aartik Agarwal
Colleague at T-MobileMumbai, Maharashtra, India, India
View →
YA
Yvonne Armour-Sigars
Colleague at T-MobileWesley Chapel, Florida, United States, United States
View →
MK
Megan Keeney
Colleague at T-MobileColumbia, Pennsylvania, United States, United States
View →
PK
Paul Kashefska
Colleague at T-MobileUnited States, United States
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AD
Andrew Dixon
Colleague at T-MobileLas Vegas Metropolitan Area, United States
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4 education records
David H. education
Student, Information Systems
Strayer University (Nc)
Diploma, Computer Programming (Mcsd)
Miami-Jacobs Career College
Business Management
Business Administration
FAQ
Frequently asked questions about David H.
Quick answers generated from the profile data available on this page.
What company does David H. work for?
David H. works for T-Mobile.
What is David H.'s role at T-Mobile?
David H. is listed as Solutions Development Professional, Customer Experience Leader, Digital Product Owner and Technical Solutions Manager at T-Mobile.
Where is David H. based?
David H. is based in Charlotte, North Carolina, United States while working with T-Mobile.
What companies has David H. worked for?
David H. has worked for T-Mobile, Charter Communications, Time Warner Cable Business Class, and Time Warner Cable.
Who are David H.'s colleagues at T-Mobile?
David H.'s colleagues at T-Mobile include Felix Zapata, Anna Maria Carlessi, Rasool Bahaadini, Lucas Rivera, and Victor Reza.
How can I contact David H.?
You can use AeroLeads to view verified contact signals for David H. at T-Mobile, including work email, phone, and LinkedIn data when available.
What schools did David H. attend?
David H. holds Student, Information Systems from Strayer University (Nc).
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