Working for the Fidelity Foundations (6th largest corporate funder in the UK in 2023) to support the capacity building of 160+ high-impact charitable organisations a year, from 17 countries across the UK, Europe, Asia Pacific, and Canada with grants totalling $40m. Programmes supported include disadvantaged children and young people, health and wellbeing, environmental conservation, and arts, culture and heritage. • Implementing Phase 2 migration to customised non-for-profit version of Salesforce Lightning CRM• Iterating and streamlining workflow and data collection processes• Data Governance • Creating Workflow and Management Information dashboards• Data cleansing, manipulation and analysis to gain actionable insights• Problem solving and fixing applicant/grantee IT issues• Collaborating with Salesforce Developer to resolve Form Assembly and Salesforce integration errors• Training new members of staff on Salesforce and internal IT systems• Upskilling colleagues on how to maximise efficiencies from Salesforce• Creating training documentation for CRM users• Supporting grant payment processing• Proof reading grant proposal documents • Managing board packs for trustee meetings• Internal communications, writing articles for SharePoint and Viva Engage• Responding to applicant/grantee queries

• Processing grant payments• Problem solving applicant/grantee technical issues via Salesforce and FormAssembly back end• Data cleansing • Creating reports and workflow dashboards• Managing concept note and application templates through FormAssembly • Proof reading grant proposal documents• Creating board packs for trustee meetings• Minutes creation• Room, resource, catering, and travel bookings for Foundations staff• Data entry into Salesforce Lightning CRM• Data Migration from Classic to Lightning version of Salesforce CRM • Training grant managers in administration processes and creating training documentation• Data analysis and reporting through Salesforce and Alteryx• Chasing missing documentation and finance information• Responding to email queries and grant inquiries• Writing articles celebrating the Foundations' successes for SharePoint

Working in the Institute of Cultural and Creative Industries my duties included:Project Manager Support• Creating, administrating, and delivering youth arts projects (including an annual youth takeover festival) across Kent• Working interdepartmentally to plan & deliver successful events (bOing! Festival, 'The Suppliant Women' performance with a large community cast)• Main point of contact between young people, families, external artists, arts organisations, schools, and funders that work with the Creative Engagement department• Empowering youth voices through the ART31 programmeAdministrator• Responding to customer queries• Marketing events via social media and e-newsletters• Collecting monitoring and evaluation data• Recording participant information through Tessitura CRM• Processing freelancer invoices• Submitting casual staff timesheets• Creating and updating website events• Drawing up staff contracts• Arranging meetings, sending agendas, and taking minutes• Collecting/compiling HR documents (risk assessments/DBSs/supplier forms)• Resource procurementFacilitator• Facilitating youth arts sessions (on campus and in schools)• Production assistant for visiting companies• Providing pastoral care for community choruses• Front of House for workshops & performances• Promoting jobs in the creative industries through school career fairs and talks• Accompanying young people on theatre trips• Filming events• First aiderPeople Manager• Managing external artists, casual staff, and volunteers• Overseeing student work experience placements• Recruiting and training new staff• Implementing safeguarding + health & safety procedures

Achievements in this role:•Directed and led two full scale theatre productions with senior school students (Year 9 to sixth form) at the college's onsite theatre. Led auditions and rehearsals with the actors, taking charge of creative decisions. Collaborated with a costume designer, music composer, and technical team in designing and realising production concepts•Planned and led weekly Drama activities sessions for Year 9 students•Aided technical set up and took on front of house duties for performances•Assisted in regular maintenance of the theatre space•Led and assisted lessons•Created and marked mock GCSE exams•Assisted ‘Rough Fiction’ Theatre Company in their residency with the Year 10 students, creating a physical theatre piece based on the students’ writing and discussions

In three months I directed a production of 'Aladdin' and a 'Broadway Musical Review' with a cast of campers ranging in age from 8 to 16 years at Camp Echo, a traditional American Summer Camp situated in upstate New York. I was responsible for editing the script, scheduling rehearsals, teaching song and dance numbers to the children, handling the technical aspects of the show, and teaching a stage team of campers how to operate the lights and music. Additionally I was a 'Cabin Counsellor', living with a cabin of 5th Grade boys to look out for their welfare, and participate with them in activities to ensure they had a fantastic summer experience.

Handled administration duties and house viewings for students as part of Campbell Property’s peak lettings season.Responsibilities:•Telephone and email inquiries•Greeting customers at the main office•Answering questions about housing contract terms•Managing viewing appointments bookings•Creating marketing materials•Managing customer journeys through Google Streak