Sr. Service Director
CurrentProvide ongoing service to my territory of 160+ Diamond Certified (DC) companies in the Monterey Bay and South SF Bay Areas. Retain current client companies association with American Ratings Corp. (ARC) through the renewal of expiring contracts.Onboard new companies that earn the DC Award. Meet with management and personally train staff on utilizing their DC status to increase sales and referrals. Show companies how to Integrate the DC award into their industry for best usage.… Show more Provide ongoing service to my territory of 160+ Diamond Certified (DC) companies in the Monterey Bay and South SF Bay Areas. Retain current client companies association with American Ratings Corp. (ARC) through the renewal of expiring contracts.Onboard new companies that earn the DC Award. Meet with management and personally train staff on utilizing their DC status to increase sales and referrals. Show companies how to Integrate the DC award into their industry for best usage. Demonstrate telephone techniques to overcome objections and increase appointments. As necessary, conduct video and/or audio interviews of business owners to gather content for website development. Help client companies fully utilize the benefits available to them through American Ratings Corporation. Keep companies informed of ongoing and new programs and services. Maintain regular phone and in-person contact with all companies in my service area.Consult with and provide advice to Diamond Certified companies on how best to utilize DC to increase sales and referrals. Provide signage, logos, labels, brochures, patches, banners, and other tools to best utilize their physical and internet presence.Participate in bi-weekly ARC teleconferences and monthly ARC meetings and provide input on ways to improve our product or service. Maintain the integrity and value of the Diamond Certified award in my dealings with Diamond Certified companies. Show less