Brandy Watling Email & Phone Number

To better align with SAP, job family was updated which included a change in title only.- Provide 1:1 reporting strategy consulting with an emphasis on predicting business requirements, financial analysis, employee coaching, compliance, and direct financial planning.- Maintain a positive rapport with clients by engaging with them as their main point of contact for their reporting service.- Support 250+ clients with case and project management tasks such as outreach, discovery calls, introduction calls, and case monitoring.- Gather business requirements in support of dynamic dashboards and visualizations to support C-Suite to end user- Continue to support the now implemented Americas Shared Queue team through adhoc coaching, case review and mentoring.

- Offer advisory counsel to a diverse range of clients across various industries, with a particular emphasis on enterprise clients across several sectors. - Assumed a technical leadership role , in order to concentrate on bigger projects and initiatives- Took the lead in establishing the framework for a team queue for the Americas. This entails managing a group of people through a pilot project and the initial stages of execution.

United States

Worked with the Global Customer Lifecycle Marketing team to create the new SAP Concur Community Reporting Hub. This included collecting and organizing content. Collaborating with the agency to create additional content in different media forms. Began learning about Marketo and transferred that knowledge to other aspects of my role within Reporting Services.

- Provide consultative guidance to a portfolio of clients spread throughout the world in multiple sectors with a keen focus on Enterprise clients throughout different industries. - Formulate Cognos reports supporting reporting strategies to be later presented to clients, advising, and mentoring them to improve their focus and decision-making skills.- Identified a need for a central location for useful information and then created our internal SharePoint site which is used globally. Continue to manage this site and collaborate with colleagues to add their projects and ideas to the site.- Created a way to document conversations and strategies with clients. This helps to continue to foster relationships with each client and in return create advocates for those clients.- Participated in Onboarding Training. Senior Consultants provided training lessons specific to a set syllabus. This included training about consulting and fostering relationships with clients.- Participated in Reporting Services Mentorship program as a mentor to two mentees.

-Provide consultative guidance to a portfolio of client’s spread throughout the world in multiple sectors with a keen focus on healthcare and strategic industries.- Formulate Cognos reports to support reporting strategies to be later presented to clients, advising and mentoring them to improve their focus and decision making skills. - Crafted and presented Reporting 102-Year End Annual report for SMB clients, while attending creation and up-gradation of Reporting Services wiki page.- Actively participated at Concur Fusion events, presenting travel and expense management services to clients. - Supported 45 clients in improving company productivity, accuracy, and timeliness by consulting them on managed reporting and consultative intelligence programs.

Carlsbad, California

- Provided exceptional assistance to staff members in meeting key performance metrics for the third quarter. - Maintained credit cards system to increase the purchasing power of clients and finalized daily service and request tickets. - Created and streamlined late fee notification emails and reporting.- Took on the project to make information more accessible to employees- Completed daily service and request tickets, credit card system maintenance

Carlsbad

Developed and executed file recovery/retrieval system to support human resource shared services personnel workflow. Maintained and processed company documents along with records as per the destruction guidelines. Organized offsite storage log and developed an electronic retrieval and tracking system to monitor incoming/outgoing documents, departmental mails, and personnel files.Formulated and executed SOP for form I-9 review, correction, and filing to verify the identity and employment authorization of individuals.