Co-leads Enterprise Data Warehouse (EDW) operationsEnterprise REDCap AdministratorEnterprise Press Ganey Program Manager and Fusion Web Reporting AdministratorManages a team of data analysts delivering analytical projects, insights and analysis while managing end user expectations and needs.Collaborates directly with C-suite VP leaders to build analytics solutions across the system of care.Manages development and production of complex clinical, operational, financial, and statistical analysis.Identifies and recommends refinements to data inputs to further evolve analytics and improve data quality.Maintains project documentation, including requirements gathering, processes and procedures, best practices, and results.Ensures data accuracy and reporting consistency by identifying and implementing analytics best practices.Utilize standard project management tools/frameworks to address budgets, work plans, staffing plans, communication plans, etc.Prepares project status reports, communicates status/issues to stakeholders, and suggests modifications of schedules as required while ensuring changes fit within overall program plan.Liaise with various teams to support ongoing development of the analytics platform and data warehouse.Identify new data sources and preparation methods that can boost accuracy in analytics models.Leads cross-functional team in developing data governance strategies and transforming the organization to be truly data-driven.

- Manages transition from in-house patient satisfaction surveying to vendor for 7 partner hospitals; train staff in vendor online reporting systems.- Designs and implement clinical outcomes and patient satisfaction reporting systems.- Leads post-graduate 2nd year resident training in performance improvement methodologies, including Plan-Do-Check-Act (PDCA) and Lean.- Streamlines reporting processes using SPSS and Excel macros and charting capabilities.- Designs and implements data collection protocols for performance improvement projects.

- Evaluation consultant with American Diabetes Association National Office in Washington, D.C.

- Lecturer for Masters level course in program design and evaluation (Fall 2012, Spring 2015)- Lecturer for Introduction to Sociology (Fall 2014, Spring 2015, Summer 2015, Fall 2015).- Lecturer for Masters level course in multivariate statistics (Spring 2016)

• Creates and implements national evaluation plan for federal and foundation funded initiatives with 200+ communities in the Healthier Communities Initiative• Coaches communities on evaluation efforts• Coaches program managers on community progress• Primary liaison with academic partners (including partners at Stanford University and University of Missouri)• Designs and leads evaluation panel of academic and practitioner experts to vet evaluation plan• Designs and leads collaborative implementation of knowledge management and collaboration system for 200+ communities on SharePoint 2010 and GIS/mapping systems• Designs online Accomplishments Management reporting system in collaboration with University of Missouri partners• Designs and leads development of community-based toolkits• Analyzes and synthesizes data collected from communities to highlight trends and assist in strategic business decisions.• Designs and implements business intelligence solutions to improve community-based coaching and support grant writing

• Designs, develops, and manages programs for undergraduate research fellows• Reaches out to University and Atlanta scholars/researchers to lead workshops and programs• Mentors undergraduate students in extracurricular academic research• Troubleshoots faculty mentor and undergraduate relationships• Markets program to University scholars

• Maintains www.sociology.emory.edu using HTML & Content Management System• Works with outside consultant & faculty, staff, & graduate students to overhaul website

• Creates and edits survey instruments• Manages and analyzes survey data, including longitudinal/trend data on religious studies departments in North America, membership satisfaction, and religious studies graduate student needs assessments• Writes and disseminates findings

• Manages on-campus student computer repair service

• Redesign internet course syllabus & case study database/library using MS Access, ColdFusion, & HTML• Gather interview data for process & outcome evaluation research for Food Bank philanthropy project, perform needs assessment for future philanthropy projects (Client: PG&E)• Generate tables & dataset extracts from California Nonprofit Database in SPSS, MS Access, & MS Excel per client request• Assist in researching grant funding for Institute

• Design & implement complex on-line customer experience & satisfaction surveying & reporting systems using proprietary XML-based computer language & HTML, PERL, & SQL• Manage all technical & methodological areas for multiple accounts & serve as principal client contact

• Designate & research mission critical vendors & equipment manufacturers for Year 2000 compliance via Internet research & mailed surveys• Develop & implement equipment & vendor risk analysis criteria• Presentations to Executive Staff & Board of Directors on possible adverse equipment & supply chain failures through detailed reports & presentations

• Manage Quarterly Customer Satisfaction Survey Program for TV & Radio commercial delivery from production studios/ad agencies to TV and Radio stations• Develop, administer, tabulate, & disseminate survey results• Advocate measures on how to best improve customer satisfaction through detailed reports & presentations to Executive Staff• Assist in design & administration of marketing surveys