Daniel Buckley Email & Phone Number

Round Rock, TX, US

Austin, Texas, United States

Austin, Texas, United States

Lead the frontline support functions at BlueJeans by Verizon Business, including Customer Success Managers, I've orchestrated a transformation in customer care and satisfaction. By fostering collaboration with sales teams and integrating field concerns into the product roadmap, I've ensured consistent high-quality performance and maximized customer.

Rochester, New York

At Mitel, I managed a wide spectrum of customer escalations, working closely with engineering and development teams to address complex system-wide challenges. My leadership in this role led to my promotion, reflecting my ability to liaise with partner carriers and improve customer satisfaction ratings.

Rochester, New York, United States

In this role, I diagnosed technical challenges and provided assistance across diverse areas. My innovative approach to transitioning support from inbound-only to scheduled interactions resulted in significant improvements in repair time, customer satisfaction, and case backlog reduction.

Rochester, New York, United States

As an Account Advocate, I customized solutions to align with individual customer needs, handling and resolving complaints with empathy and professionalism. My efforts in cultivating relationships with nearly 300 accounts led to my promotion within the company.

Rochester, New York, United States

Starting as a Support Representative, I collaborated with management to resolve support escalations and adapted workflow dynamically. My diligence in managing tickets and ensuring timely follow-ups maintained a customer satisfaction rating of 9/10.