As Customer Success & Project Delivery, I am responsible for system scoping and delivery, client network assessment, solution design and technology visions for our managed service clients. Providing modern technology solution for our client to help them become more efficient and get the most from their systems. Providing Customer Relations Management to provide a seamless experience for our customers from onboarding through to projects and support.Role Responsibilities… Show more As Customer Success & Project Delivery, I am responsible for system scoping and delivery, client network assessment, solution design and technology visions for our managed service clients. Providing modern technology solution for our client to help them become more efficient and get the most from their systems. Providing Customer Relations Management to provide a seamless experience for our customers from onboarding through to projects and support.Role Responsibilities Include:- System Solution Design and Delivery- Project Management- Client Assessment and Consultation- Customer Onboarding Management- Customer Success Management- Support Escalations- Compliance Consultation Show less

Leading a team of technical engineers, I take care of daily dispatch of service tickets, coordination of team task, internal systems development, client communications and meetings, coaching, performance reviews, trend reporting and more

In my role as a Systems Engineer it is my role to design and deliver IT solutions to our clients. From simple to business changing systems. I ensure that my projects are delivered to scope and to the clients expectations.As a Systems Engineer, I:- Design IT solutions for business issues- Meet with clients to discuss needs and solutions- Implement projects to clients specifications- Document and hand-over processes to the support teamSome of my technical… Show more In my role as a Systems Engineer it is my role to design and deliver IT solutions to our clients. From simple to business changing systems. I ensure that my projects are delivered to scope and to the clients expectations.As a Systems Engineer, I:- Design IT solutions for business issues- Meet with clients to discuss needs and solutions- Implement projects to clients specifications- Document and hand-over processes to the support teamSome of my technical specialities include: - HP Server and Network Products- Microsoft Windows Server and Desktop Installation/Support/Maintenance- Business IT Infrastructure- Citrix XenApp and Microsoft Remote Desktop Services Support- VMWare ESXi Server Installation/Configuration/Support- StorageCraft ShadowProtect software installation and support (including general Backup and Disaster Recovery solutions) Show less

In my role as System/Network Administrator, I ensure all of our customers have a quality IT environment that is operating efficiently with continued proactive maintenance, implementation of new technologies as required and reacting to emergency situations and rectifying problems.As System/Network Administrator, I oversee:• Proactive System Maintenance of client IT environments• Maintaining business continuity through continual improvements• Backup and Disaster… Show more In my role as System/Network Administrator, I ensure all of our customers have a quality IT environment that is operating efficiently with continued proactive maintenance, implementation of new technologies as required and reacting to emergency situations and rectifying problems.As System/Network Administrator, I oversee:• Proactive System Maintenance of client IT environments• Maintaining business continuity through continual improvements• Backup and Disaster Recovery• Products and service implementationSome of my technical specialities include: • Microsoft Windows Server and Desktop Installation/Support/Maintenance• Business IT Infrastructure• Citrix XenApp and Microsoft Remote Desktop Services Support• VMWare ESXi Server Installation/Configuration/Support• Symantec BackupExec and StorageCraft ShadowProtect software installation and support (including general Backup and Disaster Recovery solutions) Show less

My responsibilities as Field Engineer at Tresami Computer Engineering included:- Onsite and remote IT technical support for small to medium businesses- Microsoft Windows Server and Desktop installation, support and maintenance- Business IT Network Support- Red Hat Linux server support- Technical Documentation

Computer Hardware/Software SalesComputer OEM Configurations and TestingComputer SupportComputer Repairs