Deandre Burwell Email & Phone Number

Arlington, Virginia, United States

• Provides system administration and data analytics for Strategic Sourcing and Procurement.• Document controls/interfaces, develop reports, and implement data loads supporting the Workday Source-To-Pay system.• Develop and manage the documentation for Workday Sourcing & Workday ERP workflows• Participates in SS&P Roadmap for future releases of Workday Sourcing to support alignment to Workday ERP implementation • Develop SS&P Process & Procedures manuals Workday Sourcing & Workday ERP• Document Workday Sourcing to Workday Procurement Automation requirements • Set Workday Procurement User Management groups• Prepare Procurement & Sourcing Analytics: Dashboards, Reporting, Supplier Performance • Security & Control Configuration documentation working with SS&P team lead and compliance on audit controls • Support the development of the Source-to-Pay Risk Management Strategy, including Governance and Compliance requirements.• Support the implementation of Scout RFP (Workday Sourcing) by collecting and organizing data for migration from the prior system. • Provides system/user support for Scout RFP (Workday Sourcing) as a system admin.

Arlington, Virginia

• Administer the collection and tracking of financial incentives from vendors for our National Discounts Program.• Manage the collection of vendor reports to consolidate into Quarterly reports for NRECA’s National Discount Program. • Collaborates with cross-functional managers and executives to identify and collect financial information.• Standardize and verify the integrity of financial data sets. • Analyze and provide data visualization for senior management presentations.• I redesigned the contractor data collection process to improve efficiency and timeliness.• Automated and annually complete the development of renewal data collection for contractors.• Managed ContractWorks system, including accounts, access, and user support.• Leveraged JIRA for the tracking and documentation of ContractWorks support. • Documented procedures and trained user in using ContractWorks• Used data mining skills to process, format, and organize data cross-functionally for presentation and utilization to my team.

Washington D.C. Metro Area

• Performed detailed statistical analyzes for client workforce planning and hiring strategies using Excel and SAP.• Created multi-factor data models for succession and workforce planning based on workforce analytics.• Developed automated tools to streamline the collection, analysis, and visualization of client data across systems.• Developed data management strategies for long-term collection and verification of client data for trend analysis, data modeling, and metrics reporting.

Arlington, Virginia

• Worked as a contractor with NTT Data and Fortitude Systems for an NSF location move.• Coordinated the logistics of User moves between sites.• Disassembled and configured workstations from old site to new site. • Assisted with onsite security and credential updates for client’s computers.• Connected Mac and Windows workstations to network printers.• Verified that Windows and Mac devices were connected to the network and could navigate to inside and outside networks.• Connected mobile devices to new network within the building. • Awarded a Certificate of Appreciation by CIO for headquarters move and support.

Silver Spring, Maryland

• Provided customer support and technical assistance to federal, corporate, and residential customers with a demonstrated history of excellent customer service based on customer survey feedback results.• Performed tier 1 and 2 troubleshooting and administration of network infrastructure devices.• Worked in Active Directory to set clients in the correct security group, distribution list, and add users to domains.• Identified, created, and monitored incident and service requests and escalations of high profile situations.• Used SCCM to deploy security updates and new user settings.• Provided troubleshooting and problem resolution for customer’s hardware and devices, mobile devices, Windows XP, 7, and 10 operating systems, and Mac OS X.• Supported customers in the setup, operation, and maintenance of Verizon accounts, account access, devices, and email.• Provided remote assistance to clients for problem resolution and infrastructure device analysis.

Mclean, Virginia

• Provided high-touch technical support for customers by triaging high priority request.• Performed comprehensive troubleshooting and support for point-of-sale hardware and iOS mobile devices.• Created trouble reports based on customer requests and ensured acceptable resolutions to meet customer needs.• Helped increase total annual revenue for the region to $730 Million by monitoring and maintaining call quality standards.• Maintained a service level above 92% customer satisfaction.• Received award for outstanding levels of communication and customer service.

Wasington, Dc

• Performed multi-factor analysis of event specifics and resource constraints to advise on event management strategies.• Provided coordination and oversight for the safety and security of large-scale, high-profile events.• Facilitated communication between law enforcement, event organizers and guests to safely and tactfully mitigate security risks.• Provided conflict resolution in high-profile, professional client environments.

• Operated as a member of the elite Special Forces team providing front-line combat support in high-risk environments. • Developed and implemented procedures and formations for base support and deployment situations. • Maintained an in-depth knowledge and expertise in systems and procedures necessary to provide the U.S. Air Force and allied forces with tactical support.• Analyzed engagement details and concisely briefed pilots on relevant factors for the successful accomplishment of missions.• Earned consistent commendations for devotion to duty with citations for excellence in rapidly resolving crisis situations, upholding law and order, relating effectively with culturally diverse populations, and protecting property and lives.

Bachelor Of Applied Science - Basc, Data Science

Bachelor Of Technology (B.Tech.), Cyber Security And Risk Analysis

Diploma, General Studies