Dean Clarke

Dean Clarke Email and Phone Number

Senior Consulting Account Executive @ Microsoft
Heath and Reach, GB
Dean Clarke's Location
Heath And Reach, England, United Kingdom, United Kingdom
Dean Clarke's Contact Details

Dean Clarke personal email

n/a
About Dean Clarke

I have over 20 years experience within the IT industry, working for a number of Tier 1 organisations in a variety of roles from Sales, Account Management, Business Management and Technical Delivery.I excel in developing trusted relationships with customers and developing services and solutions to meet their needs. I have experience of transformational activity from cloud computing to traditional IT outsourcing. An innovative thinker, I strive to remove blockers, both with customers and internal policies and process, to ensure business goals are achieved.I have successfully developed new delivery strategies and models, growing business units in terms of revenue and margin. Experience of global collaboration to innovate and achieve.I'm an avid Tottenham Hotspur fan, enjoy running and the old fashioned things in life - good food, friendship, sarcasm and being positive.Specialties: Services SalesContract NegotiationCloud Delivery ManagementAccount ManagementRelationship ManagementService Delivery Management (ITIL V3 Expert, ITIL V2 Manager)Project Management (PRINCE 2 Practitioner)People Management & Leadership

Dean Clarke's Current Company Details
Microsoft

Microsoft

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Senior Consulting Account Executive
Heath and Reach, GB
Website:
microsoft.com
Employees:
231118
Dean Clarke Work Experience Details
  • Microsoft
    Senior Consulting Account Executive
    Microsoft
    Heath And Reach, Gb
    View
  • Microsoft
    Unified Solutions Lead, Uk Public Sector
    Microsoft Aug 2018 - Present
    Reading, United Kingdom
    Scoping and development of large enterprise support contract renewals.Business development and engagement of new support customers.Microsoft Unified Support UK LeadMicrosoft Premier Support & Enhanced Solutions Subject Matter Expert
    View
  • Microsoft
    Support Services Leader
    Microsoft Jan 2016 - Aug 2018
    Reading, United Kingdom
    Overall accountability for the delivery of and growth of Services contracts and engagements to over 100 customers within the Small, Mid-Market & Partner Solutions Sector, worth circa $20m.Line Management of up to 20 Technical Account Managers, Service Delivery Managers and Engagement Managers.
    View
  • Microsoft
    Principal Technical Account Manager
    Microsoft Mar 2015 - Jan 2016
    Reading, United Kingdom
    Overall Service Delivery and contract management of multiple large Public Sector customersContract and new business negotiationArchitected the delivery model and contracting mechanism for the UK Crown CSA ProgramDeveloped Global Training ProgrammeOffice 365 and Azure Service ManagementCloud Adoption
    View
  • Microsoft
    Senior Technical Account Manager
    Microsoft Oct 2011 - Mar 2015
    Reading, United Kingdom
    Overall responsibility of delivery of services to Premier Support customers, including reactive support services and proactive offerings.Promotion of Microsoft technologies and services to enhance productivity of businesses and their end users and support overall business and ICT objectives.Overall relationship management responsibility and contractual governance.Contract negotiation and renewal.
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  • Logica
    Client Service Manager
    Logica Mar 2011 - Oct 2011
    London, United Kingdom
    Responsible for supporting an incoming ICT Service Provider to a secure UK Government organisation.Responsible for securing a successful transition of services and due diligence activities to ensure that our customer had confidence in Logica's ability to deliver the newly contracted services.Line of business Service Management responsibility for specialist areas within the customer organisation.
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  • Capita It And Networks
    Head Of Projects & Delivery (Major Account)
    Capita It And Networks Mar 2010 - Mar 2011
    London, United Kingdom
    Overall responsibility for all contractual delivery for a major account worth over £7million per year.Responsibility for delivery of all commercial projects against business plan targets.Management of over 50 staff covering ITIL Service Management best practice and PRINCE2 disciplines.Attends Monthly Programme Board as Senior Supplier.Attends Monthly Contract Review meetings.Seeks out new business opportunities.
  • Capita It And Networks
    Service Delivery Manager
    Capita It And Networks Dec 2007 - Feb 2010
    London, United Kingdom
    Leadership responsibility for circa 50 staff delivering end to end ITIL services for secure Government client worth TCV of £7 million per annum.Accountable for contractual delivery of services.Responsible for ensuring that the account meets and exceeds its profitability and revenue targets by identifying areas for growth and opportunity whilst delivering projects cost effectively to maximise GP.
  • Ibm
    Uk Service Manager
    Ibm Jun 2006 - Dec 2007
    Wilmslow, Cheshire, United Kingdom
    UK Service Management responsibility for one of IBM's largest outsourcing contracts worth $7billion over 10yrs.Responsible for client relationship and ensuring that contractual deliverables are met.Matrix management of Service Management team covering ITIL processes of approximately 15 staff.Overall responsibility for delivery of services and matrix management of circa 100 delivery resources providing end-to-end ICT services.Responsible for contractual service reporting.Assist with the identification of new business opportunities to enhance the customer environment and increase account GP margin.
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  • Ibm
    Service Delivery Manager
    Ibm Dec 2002 - Dec 2007
    London, United Kingdom
    Line management responsibility for staff responsible for 1st and 2nd line desktop support services across a number of customers.Responsible for ensuring that services delivered are of a high quality, meeting service levels.Responsible for reducing delivery costs and maintaining service.Contributing to new business opportunities by providing insight and resources whilst balancing the requirements of providing the contracted service.Utilise resources efficiently to assist other Service Delivery Managers in their delivery of services to other IBM customers.
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  • Ibm
    Project Engineer
    Ibm Jun 1998 - Dec 2002
    Hursley, Hampshire, United Kingdom
    Deployment of Windows NT 4/Exchange 5.5 European-wide domain services for a large industrial customerOngoing 3rd line support and maintenance servicesAdhoc project workStakeholder managementTechnical planning
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Dean Clarke Skills

Itil Account Management Relationship Management Management Service Delivery Service Management It Service Management Incident Management Project Delivery Prince2 Sla Service Improvement Managed Services Data Center It Management Outsourcing It Outsourcing Virtualization It Strategy Stakeholder Management Technical Support Program Management Project Management Service Desk Disaster Recovery Windows Server Professional Services Governance Crm Business Transformation Active Directory Infrastructure Security Enterprise Architecture Vmware Pre Sales Solution Architecture System Deployment Project Portfolio Management Citrix Business Continuity It Operations Microsoft Technologies Cloud Computing Integration Information Technology Change Management Vendor Management Resource Management

Dean Clarke Education Details

Frequently Asked Questions about Dean Clarke

What company does Dean Clarke work for?

Dean Clarke works for Microsoft

What is Dean Clarke's role at the current company?

Dean Clarke's current role is Senior Consulting Account Executive.

What is Dean Clarke's email address?

Dean Clarke's email address is de****@****l.co.uk

What schools did Dean Clarke attend?

Dean Clarke attended De Montfort University.

What skills is Dean Clarke known for?

Dean Clarke has skills like Itil, Account Management, Relationship Management, Management, Service Delivery, Service Management, It Service Management, Incident Management, Project Delivery, Prince2, Sla, Service Improvement.

Who are Dean Clarke's colleagues?

Dean Clarke's colleagues are Nick Ward, Alex Alexii, Marcel Marcel, Scarlett Hannan, Steve Ball, Miranda Jones, Pmp, Cspo, Marquez Washington.

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