Diana Cagle Email & Phone Number

Atlanta, Ga, Us

Results-oriented change and transformation leader with proven track record in developing and executing customer-centric business strategies. Expertise in optimizing processes, developing innovative products, services, and experiences, and driving business outcomes through a culture of collaboration, teamwork, and continuous improvement. Success is driven by the effective application of change management principles, ensuring initiatives are meticulously planned, executed, and sustained.- Designed and facilitated workshops across multiple business units to assess the business impacts of a system modernization initiative and align on necessary process and system changes to ensure adoption- Led a team of six business analysts to conduct a gap analysis and document features for a system modernization initiative- Defined product vision, strategy and customer experience for two products at a large automotive company undergoing significant end-to-end transformation to drive 2x increase in revenue- Presented and coached on adopting agile methodologies to deliver high-value capabilities efficiently, transitioning from a project-focused to a value-driven product mindset, and guiding business analysts into product owner roles- Customized and delivered Agile Product Owner training and coaching for global biopharmaceutical company, global hospitality company and North Highland's Product Community of Practice- Drove strategy and execution on global organization's internationalization of core business system- Defined strategy and roadmap for global media & entertainment organization's consolidation of e-commerce systems- Defined capabilities across multiple vendors to deliver on vision for industry-changing hospitality program- Facilitated a hospitality organization's first 2-day big room planning session to align product objectives to key initiatives, identify dependencies and risks, and develop 3-month delivery plan to ensure successful delivery and adoption of changes

Product Manager leading dual-track agile product discovery and development to expand The Experience Engine's best of breed experience management platform.

Founded in 2013, TE2 is headquartered in San Diego, CA with additional offices in Orlando, FL and Cork, Ireland. TE2’s platform, the Experience Operating System (eOS), is a leader in the growing customer experience management market. This market is expected to reach $20B by 2020. The eOS provides consumer facing enterprises an engine to drive personalization, recommendations and commerce for, the physical world, in real-time. We believe every consumer facing business with physical locations will benefit from a machine-learning based platform that provides deep insights and recommendations for how consumers interact and ultimately spend with global brands. With accelerating advancements in IoT, cloud, mobility, analytics, payments, and machine learning, industries like Hotels/Resorts, Universities, Hospitals, Theme Parks, Casinos, Cruise Ships, and Quick Service Restaurants are quickly recognizing the benefits and massive potential of personalization. Featured TE2 customers include Sea World, Cedar Fair, Merlin Entertainment, Grupo Vidanta and Arizona State University, among others.

Atlanta, Ga, Us

Management Consultant supporting the business needs of a variety of public and privately held clients in addition to developing North Highland's Business Analysis and Process practice. Specialized in technology management, process optimization, business analysis, and organizational change management.- Product Owner for development of CMS-driven iOS and Android mobile apps- Managed RFP and vendor selection for platform development- Conducted a business analysis maturity assessment and developed business analysis center of excellence implementation roadmap for a global media & entertainment organization- Designed and implemented business rules governance for a global media & entertainment organization across twelve cross-functional teams on digital transformation program- Stood up six change management teams to operationalize a billion dollar transformational program

Orlando, Florida, Us

Stood up and managed a Business Analysis team and a Quality Management team in the IT department, implementing requirements and testing processes and standards. Envisioned and chaired a cross-departmental QA/QC Committee and IT Quality Committee. Member of IT Executive team responsible for IT strategy and operating budget.

Us

Oklahoma City, Oklahoma, Us

Parkville, Mo, Us

Falls Church, Va, Us

Contractor at Tinker Air Force Base

Mba, Engineering & Technology Mgmt

Bs, Business/Information Systems

Education record

Education record