Damian Calitz Email & Phone Number

Johannesburg, Gp, Za

Johannesburg, Gp, Za

Gauteng, South Africa

Provide product, technical and process information on selected toolsets, including Security Controls, Service/Asset Manager, Neurons platform, End Point Manager, Automation and Xtraction Reporting, DocusignCollaborate with sales teams to understand customer requirements and provide sales and technical support.Demo and present products to current and future customers.Assist with the completion of technical requirements for proposals and responses to tenders.Develop comprehensive expertise of the Ivanti/DocuSign/Precision Bridge software portfolio.Respond to internal queries from sales and professional services teams.Plan and modify products to meet customer needs.Recommend relevant software or products to customers, showing how changes will lower costs and/or increase efficiency to make their business work better.Integrate Ivanti products with customer systems.R&D technical evaluation for new Vendor partners and/or new products selection.

Johannesburg Area, South Africa

Design, implement, and support technical architectures for on-premise and hybrid cloud environments.Provide operational support, development, and SLAs (UC/SLT and SLT's/SLPs).Participate in workshops for processes, procedures, and organizational structures.Assist with onboarding data, processes, and requirements gathering.Design, manage, and operate services running in a on-premise/cloud environment (training, remote testing validation, demo/labs, and integration).Design and oversee service content design, health, and life-cycle.Coordinate with Infrastructure Operations teams for troubleshooting, monitoring, maintenance, and capacity management.Provide recommendations for design and implementation of solutions.Execute initiatives to reduce failures and improve overall performance.Document architectures, procedures, and processes.Capture best practices and lessons learned (Knowledge Management).Integrate systems using XML & XSLT, web services, and APIs.Utilize Ivanti Xtraction Reporting Tool for data modeling, dashboards, and Microsoft SQL.Develop automation run-books and End Point Manager scripts.Implement workflows, SLAs, business rules, and forms.Provide pre-sales support to help customers understand the technical possibilities of our products.Review technical configurations, third-party integrations, and customer environments to ensure compatibility with proposed solutions.Provide architecture guidance and best practices on topics such as design and configuration of the system architecture, systems integration, strategic design and use of CMDB, Asset/Service Management, and End Point Manager.

Johannesburg Area, South Africa

Ivanti Technical Consultant : Service Management Design/Implementation /Voice /Discovery /Helpdesk /End Point Manager

Johannesburg Area, South Africa

HP (Microfocus) Service Management Consultant

Johannesburg Area, South Africa

Working with HyLand OnBase Enterprise Content Management.BankServAfrica as a company ensures that interbank transactions occur in a properly regulated system, compliant with international banking best practice and standards, while reducing risk and complexity in the industry.

Johannesburg

IVANTI Software Product technical / Integrations / Consulting and Implementation.

Johannesburg Area, South Africa

HP (Microfocus) Service Management Implementation/Consulting and Support

Cape Town

Service Management (Ivanti Discovery /Service Management/Helpdesk and Voice).Responsible for providing support, service development, troubleshooting, compliance with SLAs, and architectural design and management. Configuration to business requirements. Interact directly with customers (internal/external), as the point of contact to ensure continuity/customer satisfaction.Actively participate in developing operational models, processes, procedures and organizational structures that will be utilized in delivering.- Assist with the new Tenant onboarding process, including establishment of service definitions.- Design, manage and operate services running in a on-premise/cloud environment such as training/enablement, remote testing and validation, selfservice demo/labs including advanced integration with internal and external systems. - Coordinate directly with Internal Customers and Service Managers on design, lifecycle, and expansion of service offerings.- SLAs achievement within tenant environments.- Advanced troubleshooting and monitoring of service systems to ensure adequate SLA, capacity and expansion requirements.- Design and oversee service content design, health, and lifecycle.- Coordination with Infrastructure Operations team(s) for troubleshooting, maintenance, capacity management.- Provide feedback and recommendations for design and implementation of solutions.- Review entire environment and execute initiatives to reduce failures, and improve overall performance.- Perform tasks that are often unstructured and address issues that are less defined - requiring new perspectives/creative approaches.- Document architectures, procedures, processes for use by other operators.- Capture best practices and lessons learned.- integration (C#, XML & XSLT, Webservices, MS SQL)- Scripting through JavaScript, C#.

Johannesburg

• set up and maintained the Ivanti Call Management Database, by creating/maintaining tables and their relationships to legacy systems through MS SQL• create data capturing forms, validations & rules with which they function, users and their security rights. * assist with Metric design and support.• compiled customer records against which calls were logged and created monthly Call Centre Reports for management.• assist with training staff in the operation of the HEAT system. • Independently or as a part of the development group, perform system analysis, design, programming, testing, documentation, installation, user training and system maintenance and support. • Consult with user management and staff throughout all stages of the development cycle to ensure that systems achieve the user’s business objectives. • Develops systems observing professional system design concepts and office standards and conventions. • Consults with users on feasibility and appropriate method of automating manual data processing systems. • Assists users in the definition of their business objectives relative to automation and development of system specifications. • Provides maintenance programming services required to maintain current and operational systems.• Administration and support: Cognos 8.4/Crystal Reports 2008/Frontrange HEAT for Clover SA (all Business Units)• Ensuring daily operational issues are resolved.• Use ServiceNow to log calls/update changes for IT incident tracking.

Johannesburg

• Schedules call workload (inbound/outbound), by skillset, based on forecast, to achieve 80% occupancy, via Excel and Nortel PABX.• Investigate and document current systems and procedures, to streamline business processes.• Monitor and analyse operations data and performance reports • Daily monitoring of electronic operational reports • Analyse and interpret operational reports (strategic and tactical) • Identify operational issues and opportunities • Business contact with IT with written requirements from contact centre.• Investigate new vendors for software and upgrades.• Do first and second-line technical support, on IVR/PABX (Nortel)• Do daily/weekly/monthly reporting from systems, on performance of Call Centre and presenting results.• Calculate incentive winners monthly, using SQL.• Write documentation on new systems/procedures and changes.• Design/maintain and update all Crystal XI reports for Contact Centre/Consumer Services (85 reports).• Administration of HEAT system – design and test changes/implementation for Consumer Line and Call Centre.• Technical support, on IVR/PABX/Cognos/Nortel/Frontrange products.• Prepare recommendations and proposals for operational management based on operational reports • Feedback and communicate operational management information to internal clients • Advise and consult with managers on operations reports and make recommendations on actions to address issues and opportunities • Obtain management information requirements and needs from operations managers • Training and coaching of operations management on use of management information • Translate operational management information needs to inform design of new reports and tools • Deal with internal client queries

Johannesburg

• set up and maintained the HEAT Call Management Database via ODBC by creating tables and relationships through SQL. • create data capturing forms, validations & rules with which they function, users and their security rights. • compiled customer records against which calls were logged and created monthly Call Centre Reports for management.• assist with training staff in the operation of the HEAT system. • Independently or as a part of the development group, perform system analysis, design, programming, testing, documentation, installation, user training and system maintenance and support. • Consult with user management and staff throughout all stages of the development cycle to ensure that systems achieve the user’s business objectives. • Develops systems observing professional system design concepts and office standards and conventions. • Consults with users on feasibility and appropriate method of automating manual data processing systems. • Assists users in the definition of their business objectives relative to automation and development of system specifications. • Provides maintenance programming services required to maintain current and operational systems.• Administration and support: Cognos 8.4/Crystal Reports 2008/Frontrange HEAT 9.X for Clover SA (all Business Units)• Ensuring daily operational issues are resolved.• Use ServiceNow to log calls/update changes for IT incident tracking.

Johannesburg

Call Centre/Customer Services Team LeaderResponsibilities:• Team of 10 Telesellers/2 Consumer Services agents.• Responsible for overseeing of Telesellers in a geographical area (East London/Port Elizabeth/Grahams town)• Allocate workload per day per Telesellers• Leave planning and administration• Handle Branches/Customers and Staff liaisons (problem resolution and support)• Keep update on Region developments (per Branch) and inform Telesellers of changes/amendments to procedures• Ensure that new product lines are explained to Telesellers for sales to current customers• Ensure that sales targets are met• Accountable for customer service standards by monitoring performance• Team training and development• Identify and implement improvements to work processes and service procedures

Pretoria Area, South Africa

• Contracted out to Statistics SA, for a three month period to provide: software (Windows 2000 Server and Professional, NT Workstation 4, UnixWare 7 and custom software) and hardware (250 plus workstations, Clarion storage, Ethernet 100Mb network PLUS Fibre Channel, Kodak Scanners) support.

Johannesburg Area, South Africa

• Assist with client banking queries and general financial transactions. • Technical support (first line). • Work 8 hours shifts in rotation basis. • Do sales according to set targets. • Answer all ABSA product queries. • Assist with account enquires. • Give through leads and follow-up.

Randburg, Johannesburg Area, South Africa

• Instruct up to 30 students in computers/networking/troubleshooting On Windows 95/NT4 Workstation Server/Novell 3/SCO Unix• Assist in MSCE modules (TCP/IP, Networking Essentials, Win95, NT, IIS4, and Enterprise) before students writing external examinations• Give support to hardware framework and other instructors• Help the Senior Instructor with development of courseware

Pietersburg, South Africa

• Work in conjunction with ABSA Head Office, Johannesburg, in the rollout of a unified processes to the Allied/United/Volkskas/Trust Bank Branches• Visit Branches (liaison telephonically) to ascertain management of new equipment and systems processes. • Ensure that standards are upheld, by doing mini-audits on different Branches weekly• Attend in-house workshops/training-sessions to update knowledge of products, equipment and packages used within Absa Banking Group

Johannesburg

• Co-ordinate and plan, together with various IT departments within Absa, projects and installations of computer equipment and software packages• Update the database on a weekly basis with relevant installation details or any other pertinent information• Attend in-house workshops/training sessions to increase knowledge of emerging technologies or to update knowledge of systems protocols and technologies• Assist Users telephonically, in the use of hardware/software or refer them to relevant department where necessary

Pretoria Area, South Africa

• Work out client afforadbility on loans (Mortage/Personal).* Capture personal loan information onto FBSS System and arrange for payment details.• Capture tendered securities correctly onto security system.• Deal with queries in connection with cheque accounts, mortgage bonds and personal loans.• Give feedback to management on a monthly basis.

Pretoria Area, South Africa

• Handle client monetary transactions effectively, without incurring loss to the Banking Group or the client. • Maintain and balance Automated Teller Machines (IBM NCR models)• Replenish cash on week nights and weekends• Deal with client queries and liaison with Multinet/Saswitch Departments of various banks

Pretoria

• Deal with client queries telephonically and face to face. • Administrative tasks related to above• Refer clients to correct department within the Branch-Open accounts and achieve sales targets

Ivanti Asset Administration Certificate, Ivant

Asset Administration

Dip.Fstech, Networking, Hardware, Support

Networking, IT, System Administration, Servers, Topologies, Hardware

Grade 12, High School, 12

Activities and Societies: Soccer, athleticsGrade 10 - 12