David Cann Email & Phone Number

Madison, Wisconsin, United States

•Provide Tier 2 support, via phone, e-mail, or ticket system to respond to inquiries and troubleshoot complex issues related to Advarra’s suite of applications.•Develop long-term relationships with customers; understanding their operational goals to drive prescriptive recommendations regarding application workflows, additional products and/or functionality, and process improvements to provide top-level support and advice on technical issues.•Serve as a liaison between the customer and… Show more •Provide Tier 2 support, via phone, e-mail, or ticket system to respond to inquiries and troubleshoot complex issues related to Advarra’s suite of applications.•Develop long-term relationships with customers; understanding their operational goals to drive prescriptive recommendations regarding application workflows, additional products and/or functionality, and process improvements to provide top-level support and advice on technical issues.•Serve as a liaison between the customer and the Product Team to resolve issues, and ensure future development goals meet customer needs.•Demonstrate responsiveness and a sense of urgency in all customer interactions to ensure that they are getting the most out of Advarra product offerings.•Act as a customer advocate and point of contact during escalations, assigning specific action items to other team members as necessary to deliver timely resolutions.•Provide product demonstrations to support the needs of the existing customer base and the business development team. Show less

Madison, Wisconsin, United States

•Proficiently employed SQL to execute data queries, catering to the requirements of customers' HR compliances and Indeavor software.•Effectively managed a diverse support portfolio encompassing multiple large-scale industry clients, delivering exceptional technical customer service through various channels, including Zendesk, phone, email, and web conferences, to facilitate their utilization of Indeavor products and applications.•Coordinated with both the Customer Success team and… Show more •Proficiently employed SQL to execute data queries, catering to the requirements of customers' HR compliances and Indeavor software.•Effectively managed a diverse support portfolio encompassing multiple large-scale industry clients, delivering exceptional technical customer service through various channels, including Zendesk, phone, email, and web conferences, to facilitate their utilization of Indeavor products and applications.•Coordinated with both the Customer Success team and Implementation team to ensure all customer requirements for enhancements were successfully achieved. Show less

Madison, Wisconsin, United States

•Managed and supervised a team of interns and part-time employees, fostering a positive and collaborative work environment.•Developed and implemented effective training programs for new hires, enabling them to quickly integrate into the service center team and contribute to its success.

Madison, Wisconsin Area

• Triaged customer issues and then troubleshooted, and followed through to customer resolution, in a timely manner using ZenDesk.• Provided exceptional customer service in English via phone, email, and web conference.• Coordinated with both the client team and the development team to ensure all necessary requirements for enhancements were successfully achieved.• Thoroughly tested functionality within the core product and applications to ensure changes were successfully implemented… Show more • Triaged customer issues and then troubleshooted, and followed through to customer resolution, in a timely manner using ZenDesk.• Provided exceptional customer service in English via phone, email, and web conference.• Coordinated with both the client team and the development team to ensure all necessary requirements for enhancements were successfully achieved.• Thoroughly tested functionality within the core product and applications to ensure changes were successfully implemented and requirements were met.• Followed up with customers to ensure their technical issues were resolved. Show less

Madison, Wisconsin Area

• Managed multiple loan accounts in coordination with other departments.• Processed high volumes of transactions for multiple types of bank loans offerings. • Provided customer service for account and loan related issues.

Madison, Wisconsin Area

• Provided tier one end-user support for computers, software, and equipment use including basic troubleshooting.

Madison, Wisconsin Area

• Maintained and monitored the circulation of reference materials to provide efficient and reliable service.• Assisted library staff and patrons with information and other required duties.• Provided front-desk security in accordance with university policies and procedures.• Escalated unresolved issues to supervisors

Madison, Wisconsin Area

• Assisted in the organization of UW-Extension Day at State Fair and the WACEC Conference.• Performed systematic updates for employee information from all counties.• Participated in team-based events planning, managing events calendars and orders.

Madison, Wisconsin Area

• Performed general office duties including filing, scanning, compiling documents, linking and sorting mail.• Inputted data for admission applications.• Adhered to the University’s confidentiality guidelines concerning financial records.• Maintained a professional, enthusiastic and friendly relationship with supervisors and co-workers. • Exhibited organization skills, attention to details, and familiarity with computer software and office application software.

Madison, Wisconsin Area

• Supervised high school students in coordination with schedules, responsibilities, and navigation of UW-Madison campus.

Bachelor’S Degree, Physics

Activities and Societies: PEOPLE Program, Men's Club Ultimate Frisbee Team, National Society of Collegiate Scholars - UW-Madison Chapter.

Non-Dregree, Information Technology

Certificate, Mathematics