David Cann Email & Phone Number

Madison, Wisconsin, United States

• Provide Tier 2 support, via phone, e-mail, or ticket system to respond to inquiries and troubleshoot complex issues related to Advarra’s suite of applications.
• Develop long-term relationships with customers; understanding their operational goals to drive prescriptive recommendations regarding application workflows, additional products and/or functionality, and process.
• Serve as a liaison between the customer and… Show more
• Serve as a liaison between the customer and the Product Team to resolve issues, and ensure future development goals meet customer needs.
• Demonstrate responsiveness and a sense of urgency in all customer interactions to ensure that they are getting the most out of Advarra product offerings.
• Act as a customer advocate and point of contact during escalations, assigning specific action items to other team members as necessary to deliver timely resolutions.

Madison, Wisconsin, United States

• Proficiently employed SQL to execute data queries, catering to the requirements of customers' HR compliances and Indeavor software.
• Effectively managed a diverse support portfolio encompassing multiple large-scale industry clients, delivering exceptional technical customer service through various channels, including Zendesk, phone, email, and web.
• Coordinated with both the Customer Success team and… Show more
• Coordinated with both the Customer Success team and Implementation team to ensure all customer requirements for enhancements were successfully achieved. Show less

Madison, Wisconsin, United States

• Managed and supervised a team of interns and part-time employees, fostering a positive and collaborative work environment.
• Developed and implemented effective training programs for new hires, enabling them to quickly integrate into the service center team and contribute to its success.

Madison, Wisconsin Area

• Triaged customer issues and then troubleshooted, and followed through to customer resolution, in a timely manner using ZenDesk.
• Provided exceptional customer service in English via phone, email, and web conference.
• Coordinated with both the client team and the development team to ensure all necessary requirements for enhancements were successfully achieved.
• Thoroughly tested functionality within the core product and applications to ensure changes were successfully implemented… Show more
• Thoroughly tested functionality within the core product and applications to ensure changes were successfully implemented and requirements were met.
• Followed up with customers to ensure their technical issues were resolved. Show less

Madison, Wisconsin Area

• Managed multiple loan accounts in coordination with other departments.
• Processed high volumes of transactions for multiple types of bank loans offerings.
• Provided customer service for account and loan related issues.

Madison, Wisconsin Area

• Provided tier one end-user support for computers, software, and equipment use including basic troubleshooting.

Madison, Wisconsin Area

• Maintained and monitored the circulation of reference materials to provide efficient and reliable service.
• Assisted library staff and patrons with information and other required duties.
• Provided front-desk security in accordance with university policies and procedures.
• Escalated unresolved issues to supervisors

Madison, Wisconsin Area

• Assisted in the organization of UW-Extension Day at State Fair and the WACEC Conference.
• Performed systematic updates for employee information from all counties.
• Participated in team-based events planning, managing events calendars and orders.

Madison, Wisconsin Area

• Performed general office duties including filing, scanning, compiling documents, linking and sorting mail.
• Inputted data for admission applications.
• Adhered to the University’s confidentiality guidelines concerning financial records.
• Maintained a professional, enthusiastic and friendly relationship with supervisors and co-workers.
• Exhibited organization skills, attention to details, and familiarity with computer software and office application software.

Madison, Wisconsin Area

• Supervised high school students in coordination with schedules, responsibilities, and navigation of UW-Madison campus.

Bachelor’S Degree, Physics

Activities and Societies: PEOPLE Program, Men's Club Ultimate Frisbee Team, National Society of Collegiate Scholars - UW-Madison Chapter.

Non-Dregree, Information Technology

Certificate, Mathematics