Daniel Clements Email & Phone Number

Columbus, OH, US

Columbus, Ohio Metropolitan Area

Managed NCR RAL and Aloha software deployments for enterprise-level hospitality clients, ensuring seamless device integration, POS system optimization, and improved operational efficiency.Conducted regular maintenance checks and system updates to optimize POS system performance, leading to an estimated 20% reduction in client system downtime.Consistently.

Dublin, Ohio

Remotely diagnosed and resolved hardware and software issues for franchise and corporate restaurant locations using Aloha POS software, ensuring minimal disruption to daily operations.Analyzed debug log files and conducted thorough troubleshooting to identify root causes of software configuration issues, implementing targeted solutions for prompt.

Columbus, Ohio Area

Responded to customer inquiries and technical issues related to internet and phone services, providing prompt and effective resolution to ensure customer satisfaction.Utilized trouble management software tools to diagnose and resolve subscriber network issues, optimizing network performance and reliability.Handled a high volume of customer calls (average.

Columbus, Ohio Area

Developed and delivered comprehensive training programs for new technical trainers and staff members, ensuring consistent and effective onboarding processes for over 300 employees.Created engaging and interactive training materials (presentations, manuals, e-learning modules) tailored to diverse learning styles and skill levels.Conducted regular.

Dallas/Fort Worth Area

Managed the product development lifecycle for various websites, overseeing backlog grooming, sprint planning, and feature prioritization to ensure timely and successful project delivery using Agile methodologies.Conducted user acceptance testing (UAT) for new features and enhancements, ensuring alignment with customer requirements and quality standards.