•Perform QA regression testing and quality assurance for new hardware/software and cloud based products prior to its production release.•Communicate with development regarding any potential bugs that need to be escalated and fixed prior to release.•Consistently document scenarios and create guidelines to help reduce down time for customer product installations and beyond.•Diagnose and repair customer TWAIN compliant hardware/software issues via remote support.•Provide customer training for proper scanning work-flow processes specific to their proprietary medical practice software requirements.•Help troubleshoot and diagnose any Windows/Mac errors that may interfere with the users computer performance.

• Performed system analysis with corporate end users to provide proper access roles needed for full organizational functionality. All access are performed through Active Directory, SAP, and AS400.• Processed and reported custom SAP reports for management.• Updated documents with the latest server/networking changes.• Provided all power and cable management for the servers and network devices in the data center.

Reason for leaving: More opportunities to meet long term goals at Lennox intlMake cold calls and establish new corporate accountsPlanning and organizing daily work load by multitaskingBuild long term business relationships with corporate clientsPresent key selling points, features, and benefits while focusing on clients needs and expectations.