David Chain Email & Phone Number

Sacramento, California, US

Behavioral Health Transformation Team.

Irvine, CA, US

Silver Spring, Maryland, US

Sacramento, California, US

Sacramento, CA, US

• Collaborated with Scrum team to develop features and functionality for end users, participating in daily activities such as standups, planning, sprint demos, and retrospectives. Partnered with service managers and.
• Led Scrum team in improvement of software pipeline as part of overall continuous delivery process, reducing manual deployment of code by 20%.
• Implemented new version of Software as a Service (digital website site) to county social workers, bringing efficiency to their port of data entry into child welfare system each day.
• Improved overall performance for end users, correcting network latency issues, reducing elastic search latency to under 10% per transaction.
• Produced and developed Proof of Concept, improving data migration between legacy databases and greenfield options.
• Created and hosted community of product meetings for product owners, building shared understanding of role and responsibilities of position.

North Hills, New York, US

• Managed 2 different offshore Scrum teams, holding responsibility for vision and roadmap of 2 websites. Defined and presented quarterly goals to executive management and stakeholders. Managed monthly releases.
• Collaborated with internal and external customers to fully understand and conceptualize features needed for websites, including Microservices and cloud storage; partnered with UX/UI to revamp entire user experience for.
• Improved functionality and feature set of existing internal/external user interface SaaS, reducing the number of phone calls to call center 30% by end customers.
• Increased backend efficiency of SLDC by moving infrastructure to Amazon Web Services (AWS).
• Partnered with other product owners, establishing overall release goals and identifying dependencies for cross-product initiatives.
• Reduced defect backlog by 15% per quarter.

Houston, Texas, US

• Led cross-functional team using Scaled Agile Methodologies to deploy Enterprise website for a customer base of 650K+. Gathered requirements from business stakeholders and delivered user-center tools on an enterprise.
• Increased adoption rate 13% year over year of end-users on Enterprise support site, allowing HP to reach 400K unique users.
• Improved client efficiency, training 85+ Top 500 companies on utilizing HP online support tools rather than using phone.
• Reduced number of support calls 10% per quarter between 2013 – 2015.
• Defined business problem or opportunity, bridging gap between technical resources and stakeholders to achieve monthly and quarterly goals.
• Managed queue of 100 defects in Quality Manager, decreasing volume 65%, leading to improved quality tools.

Houston, Texas, US

• Led cross-functional team using Waterfall Methodologies to migrate existing 400K customers to new website. Traveled to various Enterprise customer sites for client engagements, face-to-face requirement gathering, and.
• Implemented online migration process for customers to transition from old website to new one without having to associate and enter previous data to their profile.
• Created marketing collateral for account teams, sales reps, and support personnel highlighting key features of Enterprise website.
• HP Discovery and HP World Conference: Product demos and training sessions with attendees (2002, 2006).

Houston, Texas, US

• Promotion of the HP Online Self-Solve Portal and Communities.
• Manage Portal Support team.
• Product Management
• Human Factor Testing and Usability design
• Customer Escalations Executed product demos and training sessions t HP Discovery and HP World Conference (1999)
• Capturing, analyzing Customer Feed Back/Enhancement Requests

Masters Of Science (Ms), Digital Security

Bachelor'S Of Arts (Ba), International Relations And Affairs