David Chain Email & Phone Number

Sacramento, Ca, Us

Sacramento, California, Us

Behavioral Health Transformation Team.

Irvine, Ca, Us

Silver Spring, Maryland, Us

Sacramento, California, Us

Sacramento, Ca, Us

Collaborated with Scrum team to develop features and functionality for end users, participating in daily activities such as standups, planning, sprint demos, and retrospectives. Partnered with service managers and stakeholders on vision and clarity of deliverables. Member of focus groups targeting risk, security, and legal issues.• Led Scrum team in improvement of software pipeline as part of overall continuous delivery process, reducing manual deployment of code by 20%.• Implemented new version of Software as a Service (digital website site) to county social workers, bringing efficiency to their port of data entry into child welfare system each day.• Improved overall performance for end users, correcting network latency issues, reducing elastic search latency to under 10% per transaction. • Produced and developed Proof of Concept, improving data migration between legacy databases and greenfield options.• Created and hosted community of product meetings for product owners, building shared understanding of role and responsibilities of position. • Concurrently fulfilled duties of Scrum Master from May 2019 until end of project, organizing all Agile ceremonies and reporting out Sprint, Burndown, and Velocity Reports.• Reduced defect backlog by 20% per quarter.

North Hills, New York, Us

Managed 2 different offshore Scrum teams, holding responsibility for vision and roadmap of 2 websites. Defined and presented quarterly goals to executive management and stakeholders. Managed monthly releases, disseminating release updates to stakeholders. Groomed and maintained backlogs at Epic / Feature / Story level through Jira and Rally. Defined and tracked website KPIs using Google Analytics.• Collaborated with internal and external customers to fully understand and conceptualize features needed for websites, including Microservices and cloud storage; partnered with UX/UI to revamp entire user experience for both sites.• Improved functionality and feature set of existing internal/external user interface SaaS, reducing the number of phone calls to call center 30% by end customers.• Increased backend efficiency of SLDC by moving infrastructure to Amazon Web Services (AWS).• Partnered with other product owners, establishing overall release goals and identifying dependencies for cross-product initiatives.• Reduced defect backlog by 15% per quarter.

Houston, Texas, Us

Led cross-functional team using Scaled Agile Methodologies to deploy Enterprise website for a customer base of 650K+. Gathered requirements from business stakeholders and delivered user-center tools on an enterprise website. Trained Customer Account Management Organization, sales team, and support personnel on tools offered on website.• Increased adoption rate 13% year over year of end-users on Enterprise support site, allowing HP to reach 400K unique users.• Improved client efficiency, training 85+ Top 500 companies on utilizing HP online support tools rather than using phone. • Reduced number of support calls 10% per quarter between 2013 – 2015.• Defined business problem or opportunity, bridging gap between technical resources and stakeholders to achieve monthly and quarterly goals.• Managed queue of 100 defects in Quality Manager, decreasing volume 65%, leading to improved quality tools.• Prioritized and groomed product backlog of 100+ requirements for 5 products; directed and communicated products’ vision and roadmap within Enterprise website to key stakeholders and business units.• Developed competitive analysis of similar websites and offerings, proposing changes to Portfolio Management Team.

Houston, Texas, Us

Led cross-functional team using Waterfall Methodologies to migrate existing 400K customers to new website. Traveled to various Enterprise customer sites for client engagements, face-to-face requirement gathering, and training sessions. Trained support personnel, Customer Account Management Organization, and sales team on website tools and products.• Implemented online migration process for customers to transition from old website to new one without having to associate and enter previous data to their profile.• Created marketing collateral for account teams, sales reps, and support personnel highlighting key features of Enterprise website.• HP Discovery and HP World Conference: Product demos and training sessions with attendees (2002, 2006).

Houston, Texas, Us

Promotion of the HP Online Self-Solve Portal and Communities.• Manage Portal Support team.• Product Management• Human Factor Testing and Usability design• Customer Escalations Executed product demos and training sessions t HP Discovery and HP World Conference (1999)• Capturing, analyzing Customer Feed Back/Enhancement Requests• Led Cross-Functional team to develop and support new customer requests.• Provide monthly reports to management on quality, stability, project goals of portal.• Coach & Mentor Support team virtually.• Virtual work environment • Customer Visits (Training, Requirement Gathering)

Masters Of Science (Ms), Digital Security

Bachelor'S Of Arts (Ba), International Relations And Affairs